Lost Pines Toyota

Everyone was very Professional. I bought a new car. Quince Brown was the salesperson. He was very professional and knowledgeable. He gave me time to consider all the facts on the po I bought a new car. Quince Brown was the salesperson. He was very professional and knowledgeable. He gave me time to consider all the facts on the possible cars for me. After purchasing the car, Mr Brown did an excellent job in helping me set the car up. I will recommend Mr. Quince Brown to my friends in selecting a car for purchase in the future. Mr Brown is not listed in your Sales Department, that has to be a mistake . I would definitely rate him with FIVE STARS Charles Washington JR More

Very professional folks. They deal with issues head on and work with customers to resolve any issues at hand. They deal with issues head on and work with customers to resolve any issues at hand. More

While I know there are some mixed reviews for this dealership, I have had the best experience with Mr. Marco Hernandez, Mr. Cody McCormick, and Mr. Jason Pennell, one of the General Mangers. All of th dealership, I have had the best experience with Mr. Marco Hernandez, Mr. Cody McCormick, and Mr. Jason Pennell, one of the General Mangers. All of them have been professional, respectful, and up front with wanting to find a car that meets my needs. They have gone above and beyond to make sure I find the car that meets my needs. If you are interested in a car, make sure you visit this dealership. They are in the business of remaining in business for a long time, not simply making a quick buck! More

Very professional. , courteous, nice, and helpful. Any question i had was answered quickly. Yes sir! , courteous, nice, and helpful. Any question i had was answered quickly. Yes sir! More

I had an appointment but that didn't seem to matter - it appeared to be first-come, first-serve. I waited at the service desk to speak with a service rep and was told to simply pull my vehicle into the ser appeared to be first-come, first-serve. I waited at the service desk to speak with a service rep and was told to simply pull my vehicle into the service bay. Now that I've been there, I'll know for next time. Service people were professional and courteous. More

We've seen a change in the past two times we have been there, not as good customer service as we have previously experienced. Some of the people we have grown to trust are no longer there. There appears t there, not as good customer service as we have previously experienced. Some of the people we have grown to trust are no longer there. There appears to be less personal communication than before about work that should be done and at the time of payment. More

Staff are always nice. Very helpful to get the video from the mechanic with overviews on their findings. My only issues this time around: *When i booked this appointment Very helpful to get the video from the mechanic with overviews on their findings. My only issues this time around: *When i booked this appointment, i asked for team to check AC but the service tech did not advise i would need a service at almost 200.00 to check the AC unit, and i did not find out til arriving, so i skipped it *when i get texted with findings and recommended service, it said i needed a EFI and throttle service but no details on what it is. I could not find my service tech til after i declined the service and then asked after i paid so i knew in case i needed the service badly to book in near future. It would be helpful to have more details on the service for people who dont know cars like me. On a side note, the mechanic left some paper and vehicle number on the dash and the plastic on the seat. They usually remove these things. Also, the decal they put on the window - it is a bit hard to read the next miles for service. Thanks all jared More

I was told my service on my car would take 45 minutes. I told them before they started that I had to leave in an hour. It took two hours. Not happy. I told them before they started that I had to leave in an hour. It took two hours. Not happy. More

The Service is always excellent, but just yesterday when I took my truck it was raining and they had a rear back window open when I picked up my truck Of curse It was so wet and took a pic of my seats. Plea I took my truck it was raining and they had a rear back window open when I picked up my truck Of curse It was so wet and took a pic of my seats. Please more careful on that. June 19 2024 More