Lost Pines Toyota

Lost Pines Toyota responded

Thank you for sharing your experience with us! We're pleased to hear that our team at Lost Pines Toyota provided you with great and friendly service when you needed new tires. Offering a rental to minimize your wait time is just one way we strive to make your experience as convenient and efficient as possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again at Lost Pines Toyota!

Lost Pines Toyota responded

We're truly sorry to hear about your negative experience at our service center. Your satisfaction is our top priority, and it's disheartening to hear that we fell short of your expectations. We apologize for any inconvenience or frustration caused by the service you received. Your feedback is invaluable to us, and we will use it to address any issues and improve our service quality. If there's anything we can do to make things right or if you'd like to discuss your experience further, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.

Lost Pines Toyota responded

Thank you for sharing your wonderful experience with Jimmy and the team at Lost Pines Toyota! We're thrilled to hear that Jimmy made your car buying process smooth and enjoyable. It's fantastic to hear that the communication channels we provided made the process convenient for you and that everything was ready upon your arrival. We truly appreciate your kind words and your trust in us. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future!

Lost Pines Toyota responded

Thank you so much for your kind words and for being a repeat customer at Lost Pines Toyota! We're thrilled to hear that Adam has consistently gone the extra mile to ensure you find the vehicle you want and that he has made the car purchasing process more enjoyable for you. It's wonderful to know that you've found our service department to be attentive and kind, making your experiences with us pleasant from start to finish. Creating a welcoming and familial atmosphere is something we strive for, and we're glad to hear that you feel like part of the family when you visit us. We truly appreciate your loyalty and trust in us. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you and your automotive needs in the future!

Lost Pines Toyota responded

Thank you for sharing your recent experience with us. We sincerely apologize for the extended wait time you encountered during your oil change appointment at Lost Pines Toyota Service Center. Your time is valuable, and we understand how frustrating it can be to wait longer than expected for service. We appreciate your patience and understanding during this time, and we're glad to hear that the gentleman was able to assist you promptly once you brought the matter to his attention. Please know that your feedback has been shared with our team, and we will take steps to ensure that wait times are minimized in the future. We understand that dropping off your vehicle may not always be convenient, especially considering the distance you have to travel. We apologize for any inconvenience this may have caused. Thank you for your continued loyalty to Lost Pines Toyota, and we hope to have the opportunity to serve you better in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.

Lost Pines Toyota responded

Thank you for sharing your experience with us, and as a long-time customer, we appreciate your loyalty. We're genuinely sorry for the extended wait time you experienced during your recent visit to our service center. Your time is valuable, and we understand that waiting for nearly three hours for an oil change, tire rotation, and inspection, especially with an appointment, is unacceptable. We're committed to providing efficient and timely service to all our customers, and we regret that we fell short of this commitment during your visit. Your feedback is essential to us, and we'll use it to improve our processes to ensure that wait times are minimized in the future. We value your continued trust in us, and we hope to have the opportunity to regain your confidence by providing you with the fast and reliable service you've come to expect from Lost Pines Toyota. If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly.

Lost Pines Toyota responded

Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that Jimmy provided you with excellent sales service and went the extra mile to ensure your satisfaction. Maintaining a clean showroom and office space is important to us, and we're glad to hear that you found our facilities welcoming. We're also pleased that you enjoyed the music playing in the showroom. We'll be sure to pass along your compliments to Jimmy and the rest of our team. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again!

Lost Pines Toyota responded

We're truly sorry to hear about your disappointing experience at our service center. Providing exceptional customer service is our priority, and it's concerning to hear that you felt let down by the service writer's conduct. We apologize for any miscommunication regarding your tire patch request and any impression that your spending was prioritized over your needs. Your feedback is invaluable, and we'll address this internally to ensure that all our team members uphold the highest standards of professionalism and attentiveness to customer requests. We understand your concerns and appreciate your honesty. If there's anything further we can do to address this matter or if you'd like to discuss your experience in more detail, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

Lost Pines Toyota responded

Thank you so much for your fantastic review! We're thrilled to hear that you had a great service experience at Lost Pines Toyota Service Center. We'll be sure to pass along your compliments to Eddie, Damian, and the rest of our team. It's wonderful to hear that they provided you with awesome service. We're glad you found our service room comfortable while waiting. Your comfort is important to us, and we're pleased to know that you were well taken care of during your visit. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future!

Lost Pines Toyota responded

Thank you for sharing your excellent experience with us! We're thrilled to hear that you were treated like family at Lost Pines Toyota Service Center and that we were able to help guide you to the perfect vehicle for your family. Ensuring that our customers feel valued and supported throughout their entire experience is always our goal, and we're delighted that we could make the process as easy as possible for you. We truly appreciate your loyalty and trust in us for your vehicle needs. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you and your family again in the future!