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Lost Pines Toyota

Bastrop, TX

4.6
602 Reviews
If there's one thing we want everyone to know it's that at Lost Pines Toyota we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Toyota vehicle of your dreams to the day you want to trade it in. In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our car service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come. Serving Central Texas And Austin Drivers!
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806 Texas 71 W

Bastrop, TX

78602

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Showing 602 reviews

September 06, 2023

Quince was so amazing to work with! He was not pushy at all and he was very upfront about a lot of information. He was very patient with me when I was making car buying decisions for th More

by albeck1989
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quince R. Brown Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Beau
Sep 06, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to leave us this wonderful 5-star review! We're thrilled to hear about your positive experience with Quince at Lost Pines Toyota. It's fantastic to know that Quince made your car buying experience enjoyable and stress-free. We take pride in having salespeople like Quince who prioritize transparency, patience, and customer satisfaction. His willingness to guide you through the process and demonstrate the features of your new Toyota Corolla is a testament to his dedication to ensuring you have a smooth transition into your new vehicle. We truly appreciate your recommendation and your trust in Quince and our Bastrop location. If you ever have any questions or need further assistance in the future, please don't hesitate to reach out. Enjoy your brand new Toyota Corolla, and we look forward to serving you again when the time comes! Safe travels!

September 04, 2023

Ami y ami esposo nos trato con mucha cordialifad, fue amable y nos esplico cada proseso. estamos muy satisfechos con su servicio grasias! More

by Blanca V
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wendy Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lost Pines Toyota responded

Nos complace mucho saber que usted y su esposo quedaron satisfechos con el servicio que recibieron de Wendy en Lost Pines Toyota. Agradecemos sus amables palabras y estamos contentos de que Wendy los haya tratado con cordialidad y les haya explicado cada proceso de manera amable. Su satisfacción es nuestra prioridad y esperamos poder servirles nuevamente en el futuro. ¡Gracias por su confianza y por elegirnos!

September 03, 2023

Probably the best Toyota/car dealership in Texas. Everyone at Lost Pines Toyota, are fantastic. Damian, Thynthia are fantastic. They do actually care about the customers. Adam sold me my first car th More

by neelozzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody McCormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laurie Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quince R. Brown Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sherri Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allison Bastien
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to leave us this fantastic five-star review! We're delighted to hear that Lost Pines Toyota has made such a positive impression on you. It's lovely to know that Damian, Thynthia, and Adam have provided you with exceptional service, and we appreciate your kind words about our Lost Pines Toyota family's dedication to customer care. We're thrilled that you enjoy your visits to our dealership, even when waiting for maintenance. We strive to make your experience as pleasant as possible, and your satisfaction is our top priority. Our team values your feedback, and we're grateful for your support. Customers like you make Lost Pines Toyota the best Toyota/car dealership in Texas. We look forward to serving you again in the future!

September 01, 2023

I had a Tundra that was larger than I needed so traded for Tacoma, which I really like. More

by Pearl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Layfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lost Pines Toyota responded

Thank you for sharing your five-star review about your experience at Lost Pines Toyota! We're pleased to hear that you found the perfect fit with the Tacoma after trading in your Tundra. It's great to know that you're enjoying your new Tacoma, and we appreciate your trust in us for helping you make the switch. If you ever have any questions or need assistance in the future, please feel free to reach out. Safe travels in your new Tacoma, and thank you for choosing Lost Pines Toyota!

September 01, 2023

Wonderful service from sales force as well as service department. Love dealing with them always! More

by Pearl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Layfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to share your five-star review of Adam and the Lost Pines Toyota family! We're thrilled to hear that you've had a wonderful experience with both our sales team and service department. Your satisfaction is our utmost priority, and we're delighted that you love dealing with us. We truly appreciate your continued support and trust in our team. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Enjoy your Lexus! And remember our service department has a combined 100 years of Lexus experience. We look forward to providing you with excellent service for many more years to come!

August 31, 2023

Was a pleasure buying from Lost Pines Toyota. Adam was great to work with and one quickest experience I've had from a dealership. Thanks!!! More

by chris
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Layfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to leave us a wonderful five-star review! We're thrilled to hear that your experience at Lost Pines Toyota, particularly with Adam, was a pleasure. Providing our customers with a quick and efficient experience is always our goal, and we're delighted that you had one of the quickest dealership experiences. Your appreciation means a lot to us, and we're here to assist you with anything you may need in the future. If you have any questions or require further assistance, please don't hesitate to reach out. Enjoy your new vehicle, and thank you for choosing Lost Pines Toyota!

August 30, 2023

Personnel were great and routine service seems good but wait time was too long for routine service that was scheduled. I arrived 30 minutes before appointment. Car was not moved to service area for over a More

by cliff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Lost Pines Toyota responded

Thank you for taking the time to share your feedback regarding your recent visit to the Lost Pines Toyota Service Center. We truly value your perspective and apologize for any inconvenience you experienced during your appointment. We're delighted to hear that our personnel left a positive impression on you and that the quality of routine service met your expectations. However, we understand your frustration with the extended wait time you encountered, despite arriving ahead of your scheduled appointment. Please accept our sincerest apologies for any inconvenience this caused. Your concerns regarding our scheduling system have been noted and will be thoroughly reviewed by our team. We strive to provide efficient and reliable service to all our customers, and your feedback helps us identify areas for improvement. We genuinely appreciate your business and the opportunity to serve you. If there's anything else you'd like to share or discuss, please feel free to reach out to us. We're committed to addressing your concerns and ensuring that your future experiences with us are positive and hassle-free. Once again, thank you for your feedback and for choosing Lost Pines Toyota Service Center. We hope to have the chance to exceed your expectations in the future.

August 30, 2023

Damien and Chad in the service department have been excellent for years. Years ago I didn't like the idea of having a service contract with a dealership but this department has always been run well wit More

by thebryanlawhorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2023 -

Lost Pines Toyota responded

Thank you so much for taking the time to share your fantastic experience with our Lost Pines Toyota Service Center! We are thrilled to hear that Damien and Chad have consistently provided you with excellent service over the years. Your feedback regarding their expertise, friendliness, and the overall efficiency of our service department truly warms our hearts. We understand the initial hesitations about service contracts, and we're delighted that we've been able to exceed your expectations and demonstrate the value of entrusting your vehicle to us. Providing convenience, comfort, and peace of mind while ensuring your vehicle receives top-notch care is at the core of our commitment to our customers. We greatly appreciate your loyalty and trust in our team. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. Looking forward to continuing to serve you and your vehicle for many more years to come!

August 29, 2023

We are consistently pleased with Lost Pines Toyota Service and our representative “T”. She listens to our concerns and turns our vehicles over to the guys who are just “over and beyond.” It doesn’t ma More

by Cherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thynthia Felici
Aug 29, 2023 -

Lost Pines Toyota responded

Thank you so much for your wonderful 5-star review! We truly appreciate your consistent support and loyalty to Lost Pines Toyota Service. We're delighted to hear that your experience with our representative "T" has been nothing short of exceptional. It's fantastic to know that she's attentive to your concerns and ensures your vehicles are in the hands of our dedicated team who always go "over and beyond." Your trust means the world to us, and we're honored to have earned it across a range of vehicle makes, including Toyota, Honda, Chevrolet, and Ford. Knowing that you believe we offer the best service in town is incredibly rewarding. We understand that the decision of where to entrust your vehicle for service is significant, and we're thrilled to have exceeded your expectations. Thank you for taking the time to share your positive experience. We're committed to continually delivering top-notch service, and we can't wait to welcome you back for your next service appointment. If you ever need anything, don't hesitate to reach out. Safe travels and see you soon!

August 29, 2023

Lost Pines people are great to work with. Specially. Adam my salesman was very good. Love my 4runner. Service has continue to be great. More

by Bi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Layfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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