Lost Pines Toyota

Lost Pines Toyota responded

I'm sorry to hear about your experience with "T" as your service advisor. Providing excellent customer service and active listening are top priorities for us, and it's disappointing to learn that you felt otherwise. We truly value your feedback, and we will address this with our team to ensure that we provide a better customer experience in the future. If you have any specific details or concerns you'd like to share, please feel free to reach out to us directly so we can better understand and address your needs. Thank you for bringing this to our attention.

Lost Pines Toyota responded

Thank you for taking the time to share your feedback about your recent visit to the Lost Pines Toyota Service Center. We're pleased to hear that you found our service to be fast, friendly, and appreciated the detailed diagnosis, including the video, along with the text updates. We take great pride in providing a top-notch service experience for our valued customers, and your kind words are much appreciated. We also understand your concern about the phone calls not being answered by a live person and the issue of having to leave a message. We sincerely apologize for any inconvenience this may have caused you. We take this feedback seriously and will work on improving our communication processes to ensure that your calls are promptly attended to in the future. Your input helps us enhance the overall customer experience, and we're committed to making the necessary adjustments. It's great to know that you'll be returning to Lost Pines Toyota for your future service needs. Your continued support means a lot to us, and we look forward to serving you even better during your next visit. If you ever have any further questions or concerns, please don't hesitate to reach out to us. Thank you again for choosing Lost Pines Toyota, and we can't wait to welcome you back in the future.

Lost Pines Toyota responded

Thank you so much for taking the time to leave us this wonderful 5-star review! We are thrilled to hear that you've consistently had a positive experience with our Lost Pines Toyota Service Center. Our team takes great pride in delivering top-notch service, and it's always rewarding to know that our efforts are appreciated. Your recommendation means a lot to us, and we look forward to continuing to provide you with excellent service in the future. If you ever have any questions or need assistance, please don't hesitate to reach out. Thanks again for choosing Lost Pines Toyota Service Center!

Lost Pines Toyota responded

Thank you so much for taking the time to leave this wonderful 5-star review for Charlie at Lost Pines Toyota! We are thrilled to hear about your positive experience purchasing your first car with him. Charlie is indeed an amazing person who goes above and beyond to ensure customer satisfaction. We greatly appreciate your recommendation, and it means a lot to us that you had such a great experience with Charlie. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and hope you enjoy your new car to the fullest!

Lost Pines Toyota responded

Thank you so much for taking the time to leave us this fantastic 5-star review! We're thrilled to hear that you had such a positive experience with our service department at Lost Pines Toyota. Our team is dedicated to providing top-notch service, and we're delighted that you found them attentive, helpful, and friendly. We appreciate your business and look forward to serving you again in the future. If you ever need anything, please don't hesitate to reach out. Safe driving!

Lost Pines Toyota responded

We're thrilled to hear about your positive experience with our Lost Pines Toyota Service Department! Thank you so much for taking the time to share your feedback and for awarding us a five-star review. Our dedicated team works tirelessly to ensure that our customers receive the best service possible, and it's always rewarding to know that their efforts have made a difference for you. Your kind words and appreciation mean a lot to us. We believe in rewarding our hardworking staff for their exceptional service, and your support further encourages us to maintain our high standards. Thank you for choosing Lost Pines Toyota for your vehicle repair needs, and we look forward to serving you again in the future! If you have any questions or need assistance, please don't hesitate to reach out.

Lost Pines Toyota responded

Thank you so much for taking the time to leave a five-star review for the Lost Pines Toyota Service Center! We truly appreciate your kind words and your continued support. We're delighted to hear that your experiences with us have consistently been pleasant and that you've found our team to be customer-oriented. Providing attentive and efficient service is a top priority for us, and it's gratifying to know that we've met your expectations in caring for your vehicle's needs. If you ever have any questions or require assistance in the future, please don't hesitate to reach out. We're here to help, and we look forward to serving you again whenever you need our services. Your satisfaction is our motivation!

Lost Pines Toyota responded

Thank you so much for taking the time to leave this fantastic 5-star review! We truly appreciate your kind words and are delighted to hear about your positive experience with the Service Department at Lost Pines Toyota. Our goal is to ensure that your vehicle runs smoothly and efficiently, and it's great to know that we've been successful in doing so. We understand that maintenance can sometimes feel frequent, but our dedicated team is here to make the process as seamless and justifiable as possible. We'll be sure to pass along your compliments to Damien and our skilled Service Technicians. Their upbeat attitude, expertise, and pride in their work are some of the key elements that make our Service Department stand out. Once again, thank you for choosing Lost Pines Toyota for your automotive needs. We look forward to serving you again in the future. Drive safely, and don't hesitate to reach out if you have any further questions or require assistance. Your satisfaction is our top priority!

Lost Pines Toyota responded

Thank you so much for taking the time to leave us this fantastic five-star review! We're thrilled to hear that you're always happy with the service you receive at Lost Pines Toyota, and that Damien has been such a great help to you. Our team works hard to ensure that our customers have a positive experience, and it's wonderful to know that you wouldn't trust your 4 Runner with anyone else. Your loyalty means a lot to us, and we look forward to continuing to provide you with top-notch service in the future. If you ever have any questions or need assistance with anything else, please don't hesitate to reach out. We're here to help! Thanks again for choosing Lost Pines Toyota.