Lost Pines Toyota

Lost Pines Toyota responded

Thank you for sharing your fantastic experience with us at Lost Pines Toyota! We are thrilled to receive your five-star review and learn that your car-buying journey with us was smooth, hassle-free, and pressure-free. Jimmy and the entire team here are dedicated to ensuring that our customers have a pleasant and satisfying experience. We're delighted to know that Jimmy's exceptional service left such a positive impression on you. We will make sure to pass on your kind words to him as it will undoubtedly brighten his day. At Lost Pines Toyota, we believe in transparency and fairness throughout every step of the car-buying process. We are thrilled to hear that you found the deal to be fair and that we delivered on our promises. It's an honor to be considered the only dealership deserving of a five-star rating in your book. We truly appreciate your trust and your choice to continue supporting us. Rest assured, we'll always strive to maintain this high standard of service, making your future visits just as exceptional. If there's anything else we can do to enhance your experience or assist with your automotive needs, please don't hesitate to reach out to us anytime. We're looking forward to welcoming you back to Lost Pines Toyota for your future car-buying endeavors. Thank you once again for your kind words and for being a valued part of our automotive family. We can't wait to serve you again! If you need to schedule some routine maintenance, please be sure to check out the Service Coupons page for our website!

Lost Pines Toyota responded

Thank you for your fantastic five-star review! We truly appreciate your feedback and are thrilled to hear that our technician provided you with a clear explanation of the necessary repairs, associated costs, and estimated time frame. It's wonderful to know that our technician delivered on their promises and provided you with accurate information. We take great pride in ensuring that our customers are well-informed about the services they require, and we strive to maintain transparency in all our dealings. Your acknowledgment of our technician's excellent job is truly rewarding, and we will make sure to pass along your compliments to our Service Center team! Thank you again for your kind words and for choosing Lost Pines Toyota. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to providing you with exceptional service in the future!

Lost Pines Toyota responded

Thank you so much for your outstanding five-star review! We greatly appreciate your kind words and are thrilled to hear about your positive experience with our team, specifically Eddy and Tom Cat! We take great pride in providing friendly, courteous, and professional service to all our customers. We understand the value of your time and we're delighted that your wait time was significantly reduced during this visit. It's fantastic to know that our team was able to promptly and efficiently service your truck, ensuring a quick and hassle-free experience for you. Your satisfaction and feedback are incredibly important to us, and we'll continue to strive for excellence in delivering exceptional service. We'll be sure to pass along your appreciation to Eddy, Tom Cat, and the rest of our Service Department team. Should you have any further needs, questions, or concerns, please don't hesitate to reach out. We're always here to assist you and provide the best service possible. Once again, thank you for choosing our Service Department and for your glowing review. We truly value your business and look forward to serving you again in the future. When booking your next appointment, be sure to check out our service coupon page, for extra savings!

Lost Pines Toyota responded

Thank you for taking the time to leave us a review. We appreciate your positive feedback regarding the quick service and friendly personnel. We're glad to hear that overall, you had a positive experience at our establishment. We apologize for any inconvenience caused by the appointment that was made without your knowledge and subsequently canceled. We understand the importance of clear communication and respecting our customers' preferences. Rest assured, we will investigate the matter further to ensure such incidents are minimized in the future. Your feedback is valuable to us, as it helps us identify areas where we can improve our processes and enhance the customer experience. We appreciate your understanding and want to assure you that we're committed to delivering the highest level of service to all our valued customers. If there's anything else we can do to assist you or if you have any further concerns, please don't hesitate to reach out to us directly. We're here to address any issues and ensure your complete satisfaction. Thank you again for your feedback and for choosing our services. We look forward to the opportunity to serve you even better in the future.

Lost Pines Toyota responded

Thank you so much for your outstanding 5-star review! We greatly appreciate your kind words and are thrilled to hear that you have such a high level of respect and love for Lost Pines Toyota. We take pride in our commitment to excellence and it's truly rewarding to know that our efforts have earned your complete trust. We understand the importance of keeping our appointments punctual and we're delighted that we've been able to meet and even exceed your expectations in this regard. Our dedicated team strives to provide top-notch service with each visit, ensuring that the work is performed to the highest standards. We couldn't be happier to hear that our staff has been gracious and polite during your interactions. Our team members are trained to prioritize customer satisfaction and your recognition of Anna's exceptional service is truly appreciated. We will make sure to pass along your compliments to her. Once again, thank you for taking the time to share your positive experience. It means the world to us to have customers like you who value and trust our dealership. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

Lost Pines Toyota responded

Thank you for taking the time to leave us a four-star review and for your kind words about Quincy at Lost Pines Toyota. We're delighted to hear that Quincy provided you with outstanding customer service and made a positive impression on you. We understand that during your interaction, there may have been a discrepancy between what was said and what was thought. Clear communication is essential, and we apologize if there was any confusion. Our team strives to provide accurate information and assist customers in making informed decisions. It's wonderful to know that you made the right choice and felt compelled to stop by afterward to express your gratitude to Quincy personally. We appreciate your gesture and are glad that you almost enjoyed the experience. We value your feedback and will use it to continue improving our services. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out. We're here to ensure your complete satisfaction and provide the best customer service possible.

Lost Pines Toyota responded

Thank you so much for your amazing five-star review! We are thrilled to hear about your positive experiences at Lost Pines Toyota and your continued satisfaction with our services. It's wonderful to know that Mr. Jimmy Voigt and our team were able to provide you with excellent service not only during your first purchase but also during your recent purchase of a 2023 Rav 4 Limited. We take pride in our ability to fulfill your needs and find a vehicle that meets all your requirements, including the desired accessories. Your happiness with your new Rav 4 is incredibly important to us, and we're delighted that you're enjoying it. We sincerely appreciate your loyalty and trust in recommending Lost Pines Toyota and Mr. Voigt to your friends and the Lost Pines Toyota Family. Word-of-mouth recommendations are the highest compliment we can receive, and we're grateful for your support. Should you have any questions, concerns, or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Our team is always here to provide you with exceptional service. Thank you once again for choosing Lost Pines Toyota. We truly value your business and look forward to serving you and your friends in the future.