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Lost Pines Toyota

Bastrop, TX

Overview
Employees
Reviews
4.6
536 Reviews
If there's one thing we want everyone to know it's that at Lost Pines Toyota we are here to make you happy. That's what we want from the time you walk into our showroom looking for the new or used Toyota vehicle of your dreams to the day you want to trade it in. In addition to our lineup of high-quality vehicles that offers many choices for drivers with different wants and needs, there's also our car service and repair center. We train and retrain to help ensure the vehicle you buy or lease from us continues to satisfy you for hundreds-of-thousands of miles to come. Serving Central Texas And Austin Drivers!
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806 Texas 71 W

Bastrop, TX

78602

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Showing 536 reviews

August 23, 2023

Super easy and efficient transaction! Jimmy, Caitlin, and Thomas were all outstanding. Will continue to use Lost Pines Toyota in the future and happy to recommend. I love my new car! More

by natalie_eiko
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caitlin Bible, Thomas Crider
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Helpful
August 18, 2023

Went in for an oil change and MPI on my Kia Soul. ......Lots of things were ticked off as being ok even my cabin filter.....I felt that strange as the filter has not been changed in over two years.... More

by sunset444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin Field, Service Advisor
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Aug 25, 2023 -

sunset444 responded

!

Aug 25, 2023 -

Lost Pines Toyota responded

My apologies, I try to reply immediately to our reviews, and this one slipped by. I also like to run service reviews, by my Service Director before I reply. I appreciate you taking the time to share your feedback regarding your recent experience at Lost Pines Toyota. It's unfortunate to hear about the concerns you had with the service provided during your oil change and MPI on your Kia Soul. Your point about the cabin filter not being properly inspected is indeed concerning. It's essential for service center employees to conduct thorough checks and provide accurate assessments to ensure the safety and satisfaction of their customers. The situation you described does raise questions about the overall quality of the inspection process. And will be addressed with the tech that worked on your vehicle. Your feedback serves as a valuable reminder to both the service center and potential customers to prioritize open communication and transparent service. It's crucial for businesses to be accountable for the services they offer, and for customers to feel confident in the work being done on their vehicles. Thank you for sharing your insights, and I hope that any future visits you have with us are more satisfactory. If you have any other questions or concerns, feel free to reach out.

Mar 11, 2024 -

sunset444 responded

Thank you for your reply and your concern. I will be having my Kia serviced again soon .. I hope everything will be checked as noted. Eventually my new Toyota will need service ..Here’s hoping that Lost Pines will be my “go to” service center for my Toyota .

Helpful
August 18, 2023

Jimmy and Adam did a great job. Caitlyn in finance was excellent. Happy to recommend 100%! More

by Barry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Layfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 18, 2023 -

Lost Pines Toyota responded

Thank you so much for your glowing five-star review! We're thrilled to hear that Jimmy and Adam provided you with exceptional service. Caitlyn in finance is equally delighted to have met your expectations. Your recommendation means the world to us, and we're grateful for the trust you've placed in Lost Pines Toyota. If you ever need anything in the future, please don't hesitate to reach out. Safe travels and happy driving!

Aug 18, 2023 -

Lost Pines Toyota responded

Thank you so much for your glowing five-star review! We're thrilled to hear that Jimmy and Adam provided you with exceptional service. Caitlyn in finance is equally delighted to have met your expectations. Your recommendation means the world to us, and we're grateful for the trust you've placed in Lost Pines Toyota. If you ever need anything in the future, please don't hesitate to reach out. Safe travels and happy driving!

Helpful
August 18, 2023

Anna kept me inform. I didn't have appointment but she got me worked in. Great communication. More

by yolandariddle563
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anna
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Aug 18, 2023 -

Lost Pines Toyota responded

Thank you for sharing your wonderful five-star review! We're delighted to hear that Anna provided you with top-notch service. Your satisfaction is important to us, and we're glad that she was able to accommodate you even without an appointment. Clear communication is key, and we're thrilled that Anna made sure you were well-informed. If you ever need assistance in the future, don't hesitate to reach out. We appreciate your support and look forward to serving you again at Lost Pines Toyota!

Aug 20, 2023 -

yolandariddle563 responded

Thank you

Helpful
August 11, 2023

This place is awesome! !! Kevin in service and Jimmy in sales rock!!! My hour and half drive is so worth it. Mind you there are closer dealerships but L9st Pines beats them More

by tigz2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin
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Helpful
August 11, 2023

Service department was great as usual. Been taking my RAV4 here since I bought it. More

by Lisa D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian was great.
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Aug 11, 2023 -

Lost Pines Toyota responded

Thank you so much for your glowing review! We're thrilled to have earned your trust as your go-to service department for your RAV4. It's always a pleasure serving long-standing customers like you. We're dedicated to consistently providing top-notch service, and it's fantastic to know that our team's efforts have made a positive impact on your vehicle maintenance experience. Your continued support means the world to us, and we look forward to assisting you with any future needs your RAV4 may have. Drive safely, and remember that we're here whenever you need us! Don't forget about our service coupon page on the website for savings on your next visit

Helpful
August 11, 2023

They did nit complete all the repairs I requested. I needed a new frame for my front license plate that was cracked and it was not replaced. They did not let me know it was going to take hours to diag More

by Rosertucker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know names
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Helpful
August 09, 2023

I love my Toyota cars and have always had nothing but excellent service on my cars and excellent customer service from the Bastrop Lost Pines staff. More

by Carol Ursin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Cat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Julius
5.0
This rating includes all reviews, with more weight given to recent reviews.
Damien Winston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quince R. Brown Sr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddy Cooke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anna
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Aug 09, 2023 -

Lost Pines Toyota responded

Thank you so much for your fantastic review! We're thrilled to hear that you've had such a positive experience with both our Toyota cars and our dedicated staff at Lost Pines Toyota. Providing excellent service and outstanding customer support are our top priorities, and it's truly rewarding to know that we've met your expectations. We appreciate your loyalty and look forward to continuing to serve you with the same level of excellence in the future. If you ever need anything, please don't hesitate to reach out. Safe and happy driving!

Helpful
August 05, 2023

Awesomeness! Phenomenal experience. Adam, Jimmy and Cody are great folks! Exceptional service! Reasonable price aligned over the phone and the car was waiting whe More

by Rama Nathan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody McCormick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Layfield
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Voigt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2023 -

Lost Pines Toyota responded

Thank you so much for your fantastic review! We're thrilled to hear that you had an awesome experience at Lost Pines Toyota. Our team, including Adam, Jimmy, and Cody, is truly dedicated to providing phenomenal service and ensuring your satisfaction. It's wonderful to know that our commitment to transparency paid off, as the reasonable price we discussed over the phone aligned perfectly with your expectations. We're delighted that your car was ready and waiting for you upon your arrival, making the process seamless and efficient. Congratulations on your new car! We're thrilled that you were able to close the deal and drive away happy within just a few minutes. Your kind words motivate us to continue delivering exceptional service to all our valued customers. Thank you again for choosing Lost Pines Toyota. We look forward to serving you in the future and being a part of your automotive journey. Safe travels and enjoy the road ahead! Be sure to check out our service coupon page on our website, to have some extra savings on a service visit!

Helpful
August 03, 2023

Micheal was great to work with, truly wonderful experience and not like most pushy salesmen. Very honest about the vehicle I bought, worked hard. More

by Toyota4567
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Prokop
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2023 -

Lost Pines Toyota responded

Thank you so much for your kind words and for taking the time to leave a 4-star review! We're thrilled to hear that you had a wonderful experience working with Michael. It's fantastic to know that he stood out by being honest, hardworking, and not pushy. We greatly value your feedback and are pleased to have provided you with a positive car-buying experience. If you ever need anything else or have more feedback to share, please don't hesitate to reach out. We hope you're enjoying your new vehicle!

Aug 04, 2023 -

Toyota4567 responded

I’m sorry it was supposed to be 5 star, technology is not my thing.

Aug 04, 2023 -

Lost Pines Toyota responded

You're absolutely fine! Have a wonderful day! If we can ever be of assistance, let us know.

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