Lost Pines Toyota

Lost Pines Toyota responded

Thank you so much for taking the time to leave us a five-star review for our Service Center at Lost Pines Toyota! We are thrilled to hear about your positive experience and appreciate your feedback. Our team works hard to provide exceptional service to all our customers, and we're delighted to know that we met your expectations. If there's anything specific that stood out to you or if you have any suggestions for improvement, please feel free to share them with us. We always value input from our customers as it helps us continually enhance our services. We look forward to serving you again in the future, and thank you for choosing Lost Pines Toyota for your automotive needs. If you have any questions or if there's anything else we can assist you with, please don't hesitate to reach out.

Lost Pines Toyota responded

We appreciate you taking the time to share your feedback about your recent service experience with us. We sincerely apologize for the inconvenience you faced during your visit, and we understand your frustration. It's disheartening to learn that despite your timely appointment and early drop-off, there were delays in the service of your 2015 Highlander. We acknowledge that the communication and timing did not meet your expectations, and for that, we sincerely apologize. Your concerns about the handling of appointments and the perceived lack of priority are taken seriously. We are committed to addressing these issues to ensure a smoother and more efficient experience for our valued customers. We have shared your feedback with our service team, and we will be reviewing our processes to prevent similar occurrences in the future. Your experience does not align with the level of service we strive to provide, and we are committed to making improvements. Please allow us the opportunity to make amends. If there's anything specific you'd like us to address or if you have additional details you'd like to share, please feel free to contact our service manager directly at 512-303-1200. We value your business and hope to have the chance to regain your trust in the future. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

Lost Pines Toyota responded

Thank you so much for taking the time to share your experience at Lost Pines Toyota! We're thrilled to hear that you loved the service and that Nathan kept you well-informed about the progress of your vehicle. Our team takes pride in providing excellent customer service, and it's fantastic to know that you felt taken care of. We're also delighted that you enjoyed our clean and spacious waiting area. Creating a comfortable environment for our customers is a top priority for us, and your positive feedback encourages us to maintain those standards. If there's anything else we can do to enhance your future visits or if you have any suggestions, please feel free to let us know. We appreciate your business and look forward to serving you again in the future. Safe travels!

Lost Pines Toyota responded

We are genuinely sorry to hear about your experience, and we sincerely apologize for any inconvenience caused. Your feedback is incredibly important to us, and we want to address your concerns promptly. Firstly, we apologize for any miscommunication or misunderstanding regarding aftermarket items and warranties. We understand the significance of your explicit instructions and regret any inconvenience caused by the inclusion of unauthorized products. Our team is committed to resolving this matter for you. It is my understanding that you have been in contact with our General Sales Manager, Paul, and he has resolved the above issues for you. He has reviewed the documentation you've provided and worked towards a resolution that meets your expectations. We appreciate your service as a 100 percent disabled veteran, and we are committed to addressing this matter promptly. A member of our management team will be reaching out to you directly to discuss the details and find a resolution. Thank you for bringing this to our attention, and we apologize for any distress this situation may have caused. We look forward to the opportunity to make amends and provide the level of service you deserve.

Lost Pines Toyota responded

Thank you so much for taking the time to share your experience with the Lost Pines Toyota Service Center! We truly appreciate your continued trust and loyalty. We sincerely apologize for the inconvenience you faced while trying to schedule your appointment online, and we're grateful that you brought it to our attention. We understand how frustrating such situations can be, and we're committed to providing a seamless and stress-free experience for our customers. It's wonderful to hear that Eddy Cooke was able to promptly address the issue and ensure that your appointment was scheduled for the day and time you preferred. Our team strives to deliver exceptional service, and we're thrilled that you found the service efficient, friendly, and up to your expectations. We're grateful for your understanding and patience, and we look forward to continuing to meet and exceed your automotive service needs in the future. If you ever have any further feedback or questions, please don't hesitate to reach out. Thank you again for choosing Lost Pines Toyota Service Center!

Lost Pines Toyota responded

We're thrilled to hear about your fantastic experience at Lost Pines Toyota Service Center! Providing immediate and superb customer service is what we strive for, and it's wonderful to know that our team delivered. We understand the value of your time, and we're delighted that the service was completed promptly, surpassing your expectations for waiting time. It's great to hear that our service attendant not only took care of your vehicle but also provided insight into future maintenance options. Thank you for choosing us, and we look forward to assisting you with your automotive needs in the future!

Lost Pines Toyota responded

That's fantastic to hear! We're thrilled that you had such a positive experience with our service team at Lost Pines Toyota. Providing excellent service and ensuring our customers feel satisfied means a lot to us. If there's anything else we can assist you with or if you have any further questions about our services, don't hesitate to reach out. We're here to help!

Lost Pines Toyota responded

Thank you so much for your five-star review! We're thrilled to hear that Nathan provided exceptional service during your visit to the Lost Pines Toyota Service Department. Regarding your battery check, rest assured that we take thorough notes and document any concerns discovered during our inspections. Nathan and our team always strive to provide comprehensive assessments, ensuring your vehicle's health and safety. If you have any specific questions or would like more detailed information about the battery check, please don't hesitate to reach out to us directly. Your satisfaction is our priority, and we're here to address any further inquiries you may have. Thank you again for choosing Lost Pines Toyota—we appreciate your trust in our service!