Lost Pines Toyota

Lost Pines Toyota responded

Thank you for taking the time to share your feedback regarding your recent visit to the Lost Pines Toyota Service Center. We truly value your perspective and apologize for any inconvenience you experienced during your appointment. We're delighted to hear that our personnel left a positive impression on you and that the quality of routine service met your expectations. However, we understand your frustration with the extended wait time you encountered, despite arriving ahead of your scheduled appointment. Please accept our sincerest apologies for any inconvenience this caused. Your concerns regarding our scheduling system have been noted and will be thoroughly reviewed by our team. We strive to provide efficient and reliable service to all our customers, and your feedback helps us identify areas for improvement. We genuinely appreciate your business and the opportunity to serve you. If there's anything else you'd like to share or discuss, please feel free to reach out to us. We're committed to addressing your concerns and ensuring that your future experiences with us are positive and hassle-free. Once again, thank you for your feedback and for choosing Lost Pines Toyota Service Center. We hope to have the chance to exceed your expectations in the future.

Lost Pines Toyota responded

Thank you so much for taking the time to share your fantastic experience with our Lost Pines Toyota Service Center! We are thrilled to hear that Damien and Chad have consistently provided you with excellent service over the years. Your feedback regarding their expertise, friendliness, and the overall efficiency of our service department truly warms our hearts. We understand the initial hesitations about service contracts, and we're delighted that we've been able to exceed your expectations and demonstrate the value of entrusting your vehicle to us. Providing convenience, comfort, and peace of mind while ensuring your vehicle receives top-notch care is at the core of our commitment to our customers. We greatly appreciate your loyalty and trust in our team. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. Looking forward to continuing to serve you and your vehicle for many more years to come!

Lost Pines Toyota responded

Thank you so much for your wonderful 5-star review! We truly appreciate your consistent support and loyalty to Lost Pines Toyota Service. We're delighted to hear that your experience with our representative "T" has been nothing short of exceptional. It's fantastic to know that she's attentive to your concerns and ensures your vehicles are in the hands of our dedicated team who always go "over and beyond." Your trust means the world to us, and we're honored to have earned it across a range of vehicle makes, including Toyota, Honda, Chevrolet, and Ford. Knowing that you believe we offer the best service in town is incredibly rewarding. We understand that the decision of where to entrust your vehicle for service is significant, and we're thrilled to have exceeded your expectations. Thank you for taking the time to share your positive experience. We're committed to continually delivering top-notch service, and we can't wait to welcome you back for your next service appointment. If you ever need anything, don't hesitate to reach out. Safe travels and see you soon!

Lost Pines Toyota responded

Thank you so much for your glowing five-star review! We are thrilled to hear that Adam and Jimmy, our dynamic duo, provided you with an amazing experience at Lost Pines Toyota. It's fantastic to know that their exceptional service left such a positive impression on you. We truly appreciate your recommendation to others looking to purchase a vehicle. If you ever need anything else or have further questions, don't hesitate to reach out. Safe travels in your new vehicle, and we look forward to serving you again in the future!

Lost Pines Toyota responded

Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you've had such a positive interaction with our team at Lost Pines Toyota, especially with Michael, Beau, and Cody. It's fantastic to know that Michael went above and beyond to find the perfect 2023 Prius for you, even when other dealerships couldn't meet your specifications. We understand that obtaining a highly sought-after car like the 2023 Prius can be challenging, and we're glad we could make it a seamless and satisfying process for you. Coordinating a dealer-to-dealer trade to ensure your car arrived on time is a testament to our commitment to delivering excellent customer service. It's our goal to ensure that every aspect of your transaction is smooth and efficient, and we're delighted that you experienced just that. We truly value your loyalty and are honored to have earned your trust for future Toyota purchases. Thank you once again for choosing Lost Pines Toyota. We look forward to serving you in the future and providing you with the same exceptional service that you've come to expect from us. Safe and happy driving in your new 2023 Prius!

Lost Pines Toyota responded

Thank you so much for taking the time to leave us a glowing 5-star review! We're thrilled to hear about your positive experience at the Lost Pines Toyota Service Center. Our team is dedicated to providing top-notch service, and we're delighted that you found our staff courteous and accommodating. It's great to know that your 10,000 mile maintenance, oil change, and tire rotation were performed to your satisfaction while you relaxed in our comfortable lobby. We're glad to be your go-to place for vehicle servicing, and we look forward to serving you again in the future. Safe travels! Next time you come in, please check out the "Service Coupons" page of our website for extra savings!