Lost Pines Toyota

Lost Pines Toyota responded

Thank you for taking the time to share your wonderful experience with us! We're thrilled to hear that Jimmy provided you with excellent sales service and went the extra mile to ensure your satisfaction. Maintaining a clean showroom and office space is important to us, and we're glad to hear that you found our facilities welcoming. We're also pleased that you enjoyed the music playing in the showroom. We'll be sure to pass along your compliments to Jimmy and the rest of our team. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again!

Lost Pines Toyota responded

Thank you for sharing your experience with us, and as a long-time customer, we appreciate your loyalty. We're genuinely sorry for the extended wait time you experienced during your recent visit to our service center. Your time is valuable, and we understand that waiting for nearly three hours for an oil change, tire rotation, and inspection, especially with an appointment, is unacceptable. We're committed to providing efficient and timely service to all our customers, and we regret that we fell short of this commitment during your visit. Your feedback is essential to us, and we'll use it to improve our processes to ensure that wait times are minimized in the future. We value your continued trust in us, and we hope to have the opportunity to regain your confidence by providing you with the fast and reliable service you've come to expect from Lost Pines Toyota. If you have any further concerns or if there's anything else we can do to assist you, please don't hesitate to reach out to us directly.

Lost Pines Toyota responded

We're truly sorry to hear about your disappointing experience at our service center. Providing exceptional customer service is our priority, and it's concerning to hear that you felt let down by the service writer's conduct. We apologize for any miscommunication regarding your tire patch request and any impression that your spending was prioritized over your needs. Your feedback is invaluable, and we'll address this internally to ensure that all our team members uphold the highest standards of professionalism and attentiveness to customer requests. We understand your concerns and appreciate your honesty. If there's anything further we can do to address this matter or if you'd like to discuss your experience in more detail, please don't hesitate to reach out to us directly. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

Lost Pines Toyota responded

Thank you so much for your fantastic review! We're thrilled to hear that you had a great service experience at Lost Pines Toyota Service Center. We'll be sure to pass along your compliments to Eddie, Damian, and the rest of our team. It's wonderful to hear that they provided you with awesome service. We're glad you found our service room comfortable while waiting. Your comfort is important to us, and we're pleased to know that you were well taken care of during your visit. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future!

Lost Pines Toyota responded

Thank you for sharing your excellent experience with us! We're thrilled to hear that you were treated like family at Lost Pines Toyota Service Center and that we were able to help guide you to the perfect vehicle for your family. Ensuring that our customers feel valued and supported throughout their entire experience is always our goal, and we're delighted that we could make the process as easy as possible for you. We truly appreciate your loyalty and trust in us for your vehicle needs. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you and your family again in the future!

Lost Pines Toyota responded

Thank you so much for your wonderful review! We're delighted to hear that you love Lost Pines Toyota and that Kevin has earned your trust and respect. Providing trustworthy and respectful service to all our customers is a top priority for us. We're honored to have had the opportunity to serve you, and while we don't have a dealership in Kentucky, we're grateful for your kind words and hope you'll keep us in mind whenever you're in need of automotive services. If you ever have any further questions or need assistance, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future!

Lost Pines Toyota responded

Thank you for your wonderful feedback! We're thrilled to hear that Caitlin, Jimmy, Adam, and Kaylynn have consistently provided you with amazing service at Lost Pines Toyota. Ensuring that our customers receive top-notch assistance is always our priority, and we're grateful for your recommendation and loyalty. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future!

Lost Pines Toyota responded

Thank you for sharing your outstanding experience with us! We're thrilled to hear that Adam Layfield provided you with exceptional service and made your vehicle purchase process efficient and swift. Ensuring that our customers have a seamless and expedited experience is always our goal, and we're delighted to have met your expectations. We'll be sure to pass along your kind words to Adam and the rest of our team. If you ever need anything else or have any further questions, please don't hesitate to reach out. Thank you for choosing Lost Pines Toyota, and we look forward to serving you again in the future!

Lost Pines Toyota responded

Thank you for your feedback! We're glad to hear that you found our service center to be helpful and timely with their service and information. We appreciate your support and are grateful for the opportunity to serve you. If there's anything specific we can do to earn that extra star in the future, please feel free to let us know. Thank you for choosing Lost Pines Toyota, and we look forward to continuing to provide you with excellent service!

Lost Pines Toyota responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Jimmy and our team at Lost Pines Toyota made your car buying experience comfortable and laid back. Creating a relaxed atmosphere is a top priority for us, and we're glad to know that it resonated with you. We look forward to welcoming you and your wife when it's her turn to buy. If there's anything else we can assist you with in the meantime, please don't hesitate to reach out. Safe travels!