Lorenzo Nissan Ft. Lauderdale

Worst experience. This is a horrible dealership and service department with staff. And no one follows up. This is a horrible dealership and service department with staff. And no one follows up. More

Although Terry Kelly was great and kept me informed of everything that was going on with my car, the actual workmanship was not that great. I was told that it would be a great idea to change the sparkplu everything that was going on with my car, the actual workmanship was not that great. I was told that it would be a great idea to change the sparkplugs because my car was old and they needed to be replaced (I came in to get the AC compressor fixed). I did just that and after a months of the car not running correctly, I find out it was because one of the sparkplugs was actually broken and causing the car to jump like a horse. I called the repairs department, Left several messages to have them look at it 5 days after I picked up my car and I even made an attempted to bring it in, but they never had time to look at it again (always too busy or I had to leave my car there all day). I ended up taking it someplace else and getting it fixed. They did fix the AC compressor and it is currently working well so I give them credit for that, but putting in a broken sparkplug and not test driving the car to see if it worked right afterwards, that's unacceptable. It felt like: you left the dealership after completion on your car so now the problem is on you. Just to add more context into the review, this was the week of the cyber attack on dealership systems and I was very patient in leaving my car there with them for almost 7 days just to get it fixed correctly and not rush them. Is the AC compressor working? Yes. Did I have good communications with Terry Kelly about fixing my car and how long it would take to fix it? Yes Did I go in with one problem and come out with another? Yes Did they fix the second problem they caused? No Will I go back to them for service? No More

Gerald is always professional and efficient. He communicates thoroughly. I can trust & depend my car will be properly serviced. I've been going to Lorenzo Nissan for 6 years and won't consider a He communicates thoroughly. I can trust & depend my car will be properly serviced. I've been going to Lorenzo Nissan for 6 years and won't consider anything else! More

Lorenzo Nissan is the best. They make the Nissan name great. They have great customer service. Jr gives professional and timely service. They make the Nissan name great. They have great customer service. Jr gives professional and timely service. More

The finance guy Ray Lazcano add products to the my car deal without asking , this guy got very upset we I asked him to break down my car purchase , hidden fees from this guy. I ended up buying my new car deal without asking , this guy got very upset we I asked him to break down my car purchase , hidden fees from this guy. I ended up buying my new car from another dealer and when we were ready to transfer my tag for my surprise was that Ray attached my car tag to one of their vehicles and he did not want to release my car to the point of we had to call many times in order to get my tag release for my new car More

Great customer service. Went above and beyond to find the right tires for vehicle. Explained everything and kept us update to date on the progress and he stayed late for us Went above and beyond to find the right tires for vehicle. Explained everything and kept us update to date on the progress and he stayed late for us to get our car after I got off work. Anthony is amazing More

I’m in and out and service is quick. I feel like Gerald gives me his honest opinion on what is best for my car. I feel like Gerald gives me his honest opinion on what is best for my car. More

Excellent customer service! Duration and quality as expected. All employees were very hind and friendly Duration and quality as expected. All employees were very hind and friendly More

Everyone was very nice and they even helped me reduce my insurance payments. Lorenzo Nissan has always been a great location. insurance payments. Lorenzo Nissan has always been a great location. More