Lorenzo Ford

Extremely disappointed. Made arrangements to come up from the Keys to inspect a vehicle, arrived at 11 am, the vehicle was unavailable to view as it was in their service area with a flat tire and we wer from the Keys to inspect a vehicle, arrived at 11 am, the vehicle was unavailable to view as it was in their service area with a flat tire and we were told that we weren't allowed in the area, that the tire would be changed and brought out for us to check over. Two hours later, still unable to inspect, frustrated with the entire experience and low ball trade in offer, we left and basically wasted an entire day traveling a total of 220 miles. The viewing was prearranged, the sales manager even called to confirm our location (we were just approaching the 18 mile stretch) so their inability to have the vehicle on the lot where we could have least looked her over came as a grave disappointment. More

Work was done in a timely manner. Price was competitive with other dealers. Service advisors are knowledgeable and keep you updated on vehicle status. Car was returned just as I turned it in and all worked with other dealers. Service advisors are knowledgeable and keep you updated on vehicle status. Car was returned just as I turned it in and all worked was done correctly the first time. More

good and fast service very nice and friendly employees i will for sure use lorenzo ford for my following services again as in the future i will for sure use lorenzo ford for my following services again as in the future More

Isidro me dio una atención. Muy especial es todo un profesional que recomiendo a cualquiera persona a comprar un vehículo con amabilidad. Y gracias a él cumplí mi sueño de mi Mercedes profesional que recomiendo a cualquiera persona a comprar un vehículo con amabilidad. Y gracias a él cumplí mi sueño de mi Mercedes More

I just bought my Jeep Compass with the Lorenzo Ford dealership and let me say thank you to the team and the staff ,you guys are great people and amazing customer service Thank you to scot and Israel dealership and let me say thank you to the team and the staff ,you guys are great people and amazing customer service Thank you to scot and Israel for the help ,the patience and the process I’am súper happy and super in love with Jeep More

Enjoyed the dealership and who I worked with. Never felt pressured and was able to shop at my pace. Financing was easy and I feel like I got a great deal. Overall happy. pressured and was able to shop at my pace. Financing was easy and I feel like I got a great deal. Overall happy. More

MANUEL VILLEGAS Lorenzo Ford has a lot of options they gave me a great deal on the car I wanted and help me with the financial part my sales guy MANUEL VILLEGAS was s Lorenzo Ford has a lot of options they gave me a great deal on the car I wanted and help me with the financial part my sales guy MANUEL VILLEGAS was super helpful he put no pressure and help me pick the best car that suit my needs, also want to thank Ariel on giving me a good deal. More

Amazing great service. I would recommend the sales and service department to anyone. I'm now a lifetime customer from this experience. I drove all the way from Key West for their service service department to anyone. I'm now a lifetime customer from this experience. I drove all the way from Key West for their service More

the biggest bunch of pirates you will ever encounter So there is a reason the used car salesmen profession and dealerships are the most hated and least trusted professionals (if i can even use that word So there is a reason the used car salesmen profession and dealerships are the most hated and least trusted professionals (if i can even use that word to describe this place). Where to start? So I walk in and test drive the car, Ok so far so good. When we sit to start talking prices, etc.. the salesperson Isidro informs me that the internet price is an already discounted price that you must meet the 5 criteria to actually get that price. So you must be a veteran, a first responder and 3 other absurd requirements (one was that you must have a trade in no earlier than 2000 I think). If you don't meet all of the requirements the price of the car GOES UP. First sign these vampires don't give a horse's you know what about you or giving you the best deal. Second lie, I was lured in with an email stating they were having a President's day sale...when I asked about the sale good old Count Drac...err...Isidro stated there was no presidents day sale. So there is no sale AND the price of the car went up $2500 because I didn't qualify for the already baked in discounts. I really wanted the car so I negotiated for 2 car keys and the manuals...Isidro agreed and we shook hands. They quickly got me to pay and when I asked for the second key all they gave me was the actual physical key without the electronic FOB. The physical key doesn't do squat without the FOB and when I asked what I was supposed to do with the "key" they all started laughing. I was really pissed at this point so I didn't even bother to check if the manual was in the car...surprise it wasn't. I emailed Isidro asking if he could get me one and he gave me the old greasy haired used car salesman response that he would get on it right away. 2 weeks and numerous texts later he's still giving me terrible excuses that he can't find a manual. I bought a 2019 ford explorer from a ford dealership and all he could answer is they can't find one...its a ford dealership they should have stacks of them piled up somewhere, or at the very least call ford HQ and asked for them to send a few. Bottom line, avoid this place like the entire staff has the coronavirus, you'll be much happier if you do. More

Second Ford Ranger This is the third Ford I have purchased the second Ford Ranger the first was a 2004 which I had for 16 years. And every time I brought it in for Servi This is the third Ford I have purchased the second Ford Ranger the first was a 2004 which I had for 16 years. And every time I brought it in for Service I was given excellent Service. So when I was looking for a new Ranger the first place I went was Lorenzo Ford. And they didn't disappoint me give me top dollar for My 2004. More