Lorenzo Ford

My experience was very nice ADRIAN was awesome He explain everything in detail walk me through the operations of the truck and showed me around the dealership but when the time comes for me to have my truck everything in detail walk me through the operations of the truck and showed me around the dealership but when the time comes for me to have my truck serviced I would know where to go More

Wonderful customer service from Mario Machado Our Sales Rep Mario Machado was very professional and patient. Little bit of delay with final purchase and payoff of trade in but appreciate his pati Our Sales Rep Mario Machado was very professional and patient. Little bit of delay with final purchase and payoff of trade in but appreciate his patience. More

I bought a car because I needed a car They sold me a car, it was an experience. Buying a car is never pleasant, so this was good enough. I now own a car. Thanks. They sold me a car, it was an experience. Buying a car is never pleasant, so this was good enough. I now own a car. Thanks. More

bad service !! LET'S SEE, THEY SCRACHED MY TRUCK AND TOLD ME THAT THEY COULD ONLY GIVE ME A FREE DETAIL AT ''ANOTHER TIME'' AND THEN THEY CHARGED ME TO ROTATE MY TIR LET'S SEE, THEY SCRACHED MY TRUCK AND TOLD ME THAT THEY COULD ONLY GIVE ME A FREE DETAIL AT ''ANOTHER TIME'' AND THEN THEY CHARGED ME TO ROTATE MY TIRES AND WHEN I LOOKED AT THE TIRES THEY WERE NEVER ROTATED!!!! WHEN I COMPLAINED THEY TOOK IT BACK IN AND DID IT, [WHILE I GOT TO SIT AND WAIT FOR THEM TO DO SOMETHING THAT SHOULD HAVE ALREADY BIN DONE!!!!] BUT I GUESS MY TIME MEANS NOTHING TO THEM. THEN THE SERVICE ADVISOR TOLD ME THAT A REFLASH FIXED THE "DEATH SHAKE IN MY FRONT END!!!! WHEN I TOLD HIM THAT I WAS A WAS A CERT. MASTER AUTO/MED./HEAVY TRUCK TECH. FOR YEARS HE TOLD ME HIS FRONT END GUY SAID IT WAS AN AFTERMARKET STABLIZER THAT I PUT ON THE TRUCK!! IT WAS AN 0EM PART!!! SO THEN I SAID I WOULD LIKE TO SPEAK TO THE FRONT END GUY HE TOLD ME THAT HE GOES HOME AT 5:00 AND I WOULD HAVE TO GET THERE BEFORE THAT I SAID OK. I ARRIVERD AT 4:25 AND WHEN I ASKED TO TALK TO HIM ANGELO WALKED TO THE SHOP AND TURNED RIGHT AROUND CAME BACK AND SAID HE ALREADY WENT HOME I AM SURE HE WAS LIEING TO ME . THIS IS NOT THE FIRST TIME THEY GAVE ME THE RUN AROUND THE LAST TIME I WAS IN FOR A SERVICE THEY TOLD ME THEY DIDN'T ROTATE MY TIRES BECAUSE THEY ONLY HAD ONE LIFT THAT WOULD PICK MY TRUCK UP AND THERE WAS A TRUCK ON IT ALREADY BUT THEY STILL CHARGED ME FOR IT!!!! SALES STAFF ARE GREAT HERE BUT SEVICE SUCKS!!!!! THE SERVICE ADVISOR ANGELO GAVE ME A VERY SARCASTIC SMART xxx ATITUDE THE WHOLE TIME ON THE PHONE AND WHEN I CAME TO PICK UP THE TRUCK. I THINK THEY JUST PUSHED IT OUT THE DOOR BECAUSE IT IS CLOSE TO BEING OUT OF WARRANTY SOON!!! VERY SAD WAY TO DO BUISNESS !!!! GUESS NEXT VEH. MAYBE NOT A FORD!!! OH YEA AND WHEN I ASKED TO SPEAK TO THE SERVICE MANAGER THEY SAID HE WAS GONE TOO . I ASKED FOR HIS CARD AND THEY GAVE ME A SECRETARIES CARD INSTEAD AND SAID I COULD LEAVE A MESSAGE WITH HER AND SHE WOULD TELL HIM!!!! WHAT A JOKE, THOUGHT FORD WAS BETTER THAN THIS BUT EVIDENTALLY NOT!!!! More

Very helpful Mike was great even in the times we're living in. Also was given a courtesy ride to and from home. All in all great experience living in. Also was given a courtesy ride to and from home. All in all great experience More

Great, great, great , great !!!! Fast and efficient . Feel at home when I'm there. Thanks and keep up the fantastic job. Always be and do your best at what u do and that you are indeed. Your staff w Feel at home when I'm there. Thanks and keep up the fantastic job. Always be and do your best at what u do and that you are indeed. Your staff well trained number one, thumbs up. More

Absolutely horrible. Took two months for them to process my loan. Called weeks on end leaving multiple messages just for a call back. Finally when I got ahold of another salesman (not mine of course because my loan. Called weeks on end leaving multiple messages just for a call back. Finally when I got ahold of another salesman (not mine of course because he stopped returning my calls and text) he was even in shock when he pulled up my account. Thanks to that salesman for getting it done. Worst car buying experience ever. More

Professional Great experience. Sales and Finance were very helpful. Worked with us. Answered all of our concerns. Will definitely recommend Lorenzo. Very profes Great experience. Sales and Finance were very helpful. Worked with us. Answered all of our concerns. Will definitely recommend Lorenzo. Very professional staff at this location. More

excellent your a good experience they treat me like family all the papers were fast and of course the best prices in florida i recommend to everyone your a good experience they treat me like family all the papers were fast and of course the best prices in florida i recommend to everyone More

Great Agency Manny walked me through the sale and test drive like a friend. He allowed to take the test drive to my mechanic.He found a potential problem and quote Manny walked me through the sale and test drive like a friend. He allowed to take the test drive to my mechanic.He found a potential problem and quoted the cost to fix and that was taken into account for the final price. More