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Longo Toyota - Service Center

El Monte, CA

4.7
971 Reviews

971 Reviews of Longo Toyota - Service Center

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October 11, 2020

He was really helpful, explained everything we needed to know about our certificate vehicle ,he answered all my questions. We are very please thank you. More

by djimpala
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sheri , Oscar Orellana, Sheri Jiang
Oct 12, 2020 -

Longo Toyota responded

CONGRATULATIONS on your recent purchase at Longo Toyota and we want you to enjoy what your drive. Please stay safe and welcome to the Longo Family! Team Longo

Oct 12, 2020 -

djimpala responded

I have bought 3 cars with you guys and I keep on going to Longo because I like the way you guys take care of me and my family cars too, keep up the good work guys!!!! Thanks

October 09, 2020

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by shehryark703
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2020 -

Longo Toyota responded

Please remove our dealership from any future marketing correspondences

September 13, 2020

Kayla is an upbeat and efficient service advisor. She is very knowledgeable and helpful. She represents Longo Toyota with grace and a very positive attitude. More

by tzimmer1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Santos
Sep 14, 2020 -

Longo Toyota responded

Thank you for the shout out on DealerRater about your service visit at Longo Toyota. Appreciate your efforts in recognizing our team member, Kayla. Make it a great week! Team Longo

August 08, 2020

Very professional, courteous and positively delightful. Mandi sure knows how to create a welcoming and positive atmosphere. Completely went out of her way to help me. Thanks Mandi, you’re super awesome More

by ChrisV
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2020 -

Longo Toyota responded

Hi Chris - Thanks for putting a smile on our face at Longo Toyota. I'm so delighted to read of the caring attention provided by Mandi and couldn't agree with you more, how amazing she is. Make it a great day and hurry back Kary Loefler Guest Relations Director

August 05, 2020

Thank you so much, Heecher Yoon.He is very honest and Thank you so much, Heecher Yoon. He is very honest and very kind person. Excellent explanation for different types and functions for car, what I nee More

by cbaikchangrn
Recommend Dealer
Yes
Employees Worked With
Heecher Yoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Longo Toyota responded

From all of us at Longo Toyota we wanted to say CONGRATULATIONS..... I'm so delighted to read of the caring attention Heecher and the team provided during your visit. Thank you for entrusting us with your car care needs! Kary Loefler/Guest Relations Director

June 10, 2020

This is our 5th vehicle purchased at Longo and it continues to operate at a 1st class operation. Salesperson Fred Williams made the entire experience comfortable and efficient. He provides exceptio More

by Gary Y.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2020 -

Longo Toyota responded

Thank you Gary for starting our day at Longo with such a wonderful DealerRater review - THANK YOU and welcome back! I cannot wait to share this with Fred, I know it's going to make his day, it certainly has made mine. 5th vehicle AMAZING!!!!! Thank you again, for being the MOST IMPORTANT part of our business. Kary Loefler Guest Relations Director Longo Toyota

May 26, 2020

It happened again they lie to you and not give you honest requirements up front let Me first say Mandy the sales rep service rep was amazing even the technician was amazing but I came in for my 90,000 mile s More

by Trueautowerx
Recommend Dealer
No
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2020 -

Longo Toyota responded

From all of us at Longo Toyota we wanted to thank you again, for visiting us today Thursday May 28th and allowing Mandi to explain and address this matter at hand in person. We delighted to know that you will be returning back to Longo. Thank you for your time Team Longo

May 16, 2020

I took my Lexus for oil change. It took more than 2 hours to see a service consultant, after I inquired in the front desk. More

by Focus2best
Recommend Dealer
No
Employees Worked With
Jenifer Lew
May 19, 2020 -

Longo Toyota responded

Good Evening - My name is Kary Loefler, Guest Relations Director for the campus. I wanted to take this opportunity to apologize for any inconvenience your visit may have caused. If you would like to discuss this matter further, I can be reached at D: 626.580.6057 E: kary.loefler@longotoyota.com Sincerely, Kary

May 05, 2020

As always Mandi Davis does a great job in checking my car in and keeping me updated on the status of my car while it was getting detailed by Israel who is one of the best car Detailers I have ever known. Gla More

by Carlos Jr.
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Israel in Detail Dept.
May 05, 2020 -

Longo Toyota responded

Thank you so much for this amazing post on DealerRater. From all of us at Longo Toyota we appreciate your efforts in recognizing a few of our team members, Mandi / Israel. I cannot wait to share this review with them both, I know it's going to make their day, it certainly has made mine. Thank you again, for being the most important part of our business. Kary Loefler Guest Relations Director Longo Toyota

December 18, 2019

Besides Mandi Davis, I would also like to mention Israel & Jilverto in Detail dept. And Nadia & Josh at Enterprise rent a car for doing a great job. More

by Carlos Jr.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2019 -

Longo Toyota responded

Thank you Carlos for all the kind words you've mentioned in your review about Mandi, Jilverto and Israel. From all of us at Longo Toyota we wish you the happiest of Holidays and hurry back! Team Longo

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