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Longo Toyota - Service Center

El Monte, CA

4.7
931 Reviews

931 Reviews of Longo Toyota - Service Center

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May 07, 2024

Danny Guerrero assisted me with a dead battery. He responded with the mobile team and provided great and fast customer service. Excellent dealership More

by Mr. Rojas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Guerrero
May 07, 2024 -

Longo Toyota responded

Thank you Mr. Rojas for such a kind posting - it really does mean so much to us knowing your service visit, @ Longo Toyota went well. Make it a great day

May 06, 2024

The check in time was pretty fast and my car was serviced and returned to me faster than the expected timeframe I was given. Longo has a lot of service lanes so everything went by smoothly. More

by gramirez1995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
May 06, 2024 -

Longo Toyota responded

Thank you for visiting our service center @ Longo Toyota and delighted knowing your visit exceeded your expectations. Make it a great day and hurry back

May 03, 2024

Johan Ramirez was was knowledgeable and a pleasure to deal with during this service appointment. More

by Tommarnon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johan Ramirez
May 03, 2024 -

Longo Toyota responded

Thank you for sharing your visit online and happy Johan and the service team took great care of you.

May 03, 2024

I had a positive experience with Longo Toyota. Of note are two service advisors that helped me. One is Frances Medina. I arrived just when the Service Department was closing however Frances took t More

by maddela3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frances Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for sharing your voice online and happy the team Frances | Mandi took amazing care of your during your visit @ Longo Toyota - Make it a great day!

May 02, 2024

Knowledgeable and friendly staff. Although they open at 7am, I got their 15 minutes early and they took me right then. More

by emailtobrooke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and delighted knowing the service team @ Longo Toyota, took amazing care of you and your investment (car). Hurry back

May 01, 2024

Great job and the service department top notch! ! Would recommend to anyone looking for great results in a timely manner. More

by rodney.castellanos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Longo Toyota responded

Thank you Mr. Castellanos for visiting Longo Toyota Svc Dept and please hurry back

April 30, 2024

I am glad the service department checked that my brake pads still are not worn out but my brakes had squealing which was a concern too. More

by Dragon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Longo Toyota responded

We know this matter is important to you, which makes it even more important to us @ Longo. Our Service Manager, Danny Guerrero would like the opportunity to speak with you about this matter and at your convenience. He can be reached @ D: 626.602.0547 or E: danny.guerrero@longotoyota.com. We look forward to hearing back from you

April 29, 2024

They did a good job for my car, I am happy with the service they did for me. More

by susan.nagakawasusan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jame
Apr 29, 2024 -

Longo Toyota responded

Thank you for taking time out of your day to share with others about your recent visit to Longo Toyota. We're humbled to serve you

April 27, 2024

Long time customer of Toyota. Longo Toyota provides excellent customer service from start to finish and thier service advisors really care about their customers! More

by reachkami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danny Guerrero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for your loyalty and we're here for you. Please make sure to call us if you need anything - Longo Toyota

April 27, 2024

Longo Toyota has an excellent service department. Their service appointment process is very prompt and efficient and their advisors are really knowledgeable. I’m always very happy with my visits ther More

by Collins.22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Longo Toyota responded

Thank you for your feed back on DealerRater, Collins. It's our pleasure to serve you, hurry back - Team Longo

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