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Longo Toyota - Service Center

El Monte, CA

4.7
975 Reviews

975 Reviews of Longo Toyota - Service Center

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February 03, 2021

Good service - I like the shuttle service because I can go somewhere what they work on in your car and if you are late with your appointment is flexible More

by Jose castillo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Roy (Peng) Wu
Feb 03, 2021 -

Longo Toyota responded

Jose Thank You for entrusting Longo with your car care needs. It is our pleasure to provide excellent service. We can't Thank You enough for trusting us. See you on your next visit! Team Longo

February 02, 2021

It is a great place with professional customer service. Highly recommended to go . It is a great place with professional customer service. Highly recommended to go . More

by Jing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel
Feb 03, 2021 -

Longo Toyota responded

Thank you for the 5 star review on DealerRater and entrusting Longo Toyota with your car care needs. See you on your next visit. Team Longo

January 31, 2021

Danny Guerrero Provided excellent customer service and always does a great job. He’s very friendly and helpful and takes care of us every time we come in. More

by M Daniels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Guerrero
Feb 01, 2021 -

Longo Toyota responded

Thank M. Daniel for the kind words you've mentioned on DealerRater and appreciate your efforts in recognizing one of our team members, Danny G. Thank you again, for being the most important part of our business - Team Longo

January 30, 2021

Excellent service, on time, and Johan was very friendly. Johan kept me posted as to the status of my car. The waiting area was clean and practiced social distancing. Starbucks staff were also friendly. More

by Disunshin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johan Ramirez
Feb 01, 2021 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for the shout out on DealerRater. I'm delighted to read of the caring attention provided by Johan and the Longo Team @ Starbucks. Make it a great day and hurry back - Team Longo

January 30, 2021

I was very happy with my visit because I was offered a complimentary rental car instead of waiting at Longo. Also, my car was washed and sanitized More

by r
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Longo Toyota responded

Thank you for posting your visit to Longo Toyota on DealerRater. We're honored to have earned your business. Make it a great day and we will see you in another 6 months -or- 5k miles. Stay safe! Team Longo

January 30, 2021

Great customer service. Informative and professional. They fixed minor issue free is charge. Also got a free car wash. Not the best car wash but acceptable. More

by 1uP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Longo Toyota responded

Thank you for the 5 star review on DealerRater and entrusting Longo Toyota with your car care needs. Make it great day - Team Longo

January 27, 2021

Excellent customer service. Work completed within estimated time frame, sometimes much earlier. Always friendly greeting. What I have always come to expect from Longo Toyota. More

by G-Rard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota | Noli with your servicing needs. Please stay safe and we will see you again in 6 months or 5K miles. Team Longo

January 27, 2021

Today I went in for my 30k service and again Mandi Davis was my service advisor, and she always makes sure that everything's done right. More

by Carlos Jr.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Longo Toyota responded

Thank you for posting your visit on DealerRater and delighted to read of the caring attention provided by Mandi and the team @ Longo Toyota. Make it a great day, stay safe and we will see you soon in Service. Kary Loefler Guest Relations Director

January 26, 2021

I have always serviced my cars at Longo Toyota, for the simple fact they are precise, communciate very well & do a great job on my Toyota vehicles. Never have I had any issues driving the numerous Toyo More

by Albertpark855
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for entrusting Longo Toyota | Eric Chung with your car care needs. Boy did this review ever make our day at Longo - Such an honor to serve you and delighted to know you're never going anywhere else but Longo Stay safe and thank you again for your trust in our company! Kary Loefler Guest Relations Director

January 25, 2021

Never have a problem with anyone or anything at Longo. I was very surprised that the part ordered, turned out to be inexpensive. That I really liked. More

by badcoach
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johan
Jan 26, 2021 -

Longo Toyota responded

Thank you for entrusting everyone at Longo Toyota to handle your car care needs. Make it a great day and please stay safe - Team Longo

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