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Longo Toyota - Service Center

El Monte, CA

4.7
979 Reviews

978 Reviews of Longo Toyota - Service Center

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March 15, 2021

Noli Evangelista is a great service manager. Very helpful, explain the process and follow up how the service was. Excellent and exceptional service. Great dealer. More

by Eoc123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota | Noli with your servicing needs - Please stay safe and hurry back.. Team Longo

March 12, 2021

Went without an appointment. The morning looked really busy but it was still fast and easy. JJ was really nice and answered all the questions I had. More

by Tiffany
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Longo Toyota responded

Happy Friday Tiffany - Thank you for the 5-Star DealerRater review and happy to read that JJ took wonderful care of you. Have a great weekend and hurry back - Team Longo

March 10, 2021

Longo is always professional and efficient. The entire staff goes the extra length to be friendly and helpful. The price today was shockingly high, but maybe I’m still living in the dinosaur era about tha More

by Ron
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2021 -

Longo Toyota responded

Hi Ron - We appreciate your shout out on DealerRater and your feedback about our servicing prices. We're always taking are guests voices into consideration and again, thankful that you've shared yours. Please make sure the next time you're in that you sign-up for our program called "Longo Rewards" also, if your services are not at a discounted price and you're a AAA member, we can offer that incentive as well at your next visit. Thank you again for your time - Team Longo

March 07, 2021

Excellent service! While my car was being worked on I get a call from my service advisor he kept me updated on my car . Will come back again! More

by Fuentes Liz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Tang (Technician)
Mar 08, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota | JJ with your servicing needs. We will see you again, in service @ another 5K or 6M - Please Stay Safe!

March 04, 2021

Daniel Very helpful ,nice service and very honestoffer Daniel Very helpful ,nice service and very honest offer competitive prices. Complimentary pick up and drop off,fast service. Service room very cl More

by omsin1587
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Sanchez
Mar 04, 2021 -

Longo Toyota responded

Thank you for taking the time to share your visit to Longo on DealerRater. Make it a great day and please stay safe. Team Longo

February 19, 2021

Always reliable and great service. The wait time was way too long and not what I was told over the phone but Overall great job More

by 5casas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Longo Toyota responded

Happy Friday and thank you for the shout out on DealerRater. Have a safe weekend and we will see you back at Longo Toyota in another 5K or 6M - Take care!.

February 19, 2021

I have been going to Lomgo for the last few years to get maintenance on my truck. Staff and managers at the service repair center are always helpful and always right on top of my needs. More

by Jorozco90067
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Duran
Feb 19, 2021 -

Longo Toyota responded

Thank you for such a kind-hearted review on DealerRater about your visit to Longo Toyota - it certainly has made our day. Stay safe and enjoy your weekend... Team Longo

February 19, 2021

Took my Toyota Miri for regular service, after leaving the dealership, the gas and the break pedals failed on the freeway and I was about to crash badly, till I managed to stop on the shoulder, I was abou More

by Hanaa dorgham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kayla Santos
Feb 23, 2021 -

Longo Toyota responded

We never want our guests to leave the dealership with any vehicle concerns. We are thankful you weren't harmed. Thank you for allowing Longo the opportunity to inspect the vehicle. Our management team is working with our technicians closely to verify what caused this issue. We will continue to be in contact with you regarding our findings. Team Longo

February 18, 2021

I am a lifelong Toyota owner and I always service my vehicle at Longo Toyota even though I live an hour away from the dealership. They provide excellent service and are some of the friendliest employees More

by brettduffy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Longo Toyota responded

Good Afternoon and boy does Longo LOVE having guests that are "Lifelong Toyota Owners" We know you must pass a handful of dealership on the way to Longo and honored, you take that drive to come and see us - that's amazing, honestly THANK YOU! Please stay safe and hurry back - Kary Loefler - Guest Relations Director

February 16, 2021

Service person was great with strong customer service passion and hospitality. Hopefully on time service next time though I understood busy schedule on weekend. Too many staff on site but were they effic More

by pbrightner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Santos
Feb 16, 2021 -

Longo Toyota responded

We appreciate your feedback about your visit @ Longo Toyota with Kayla Santos. Due to the anonymity of DealerRater, we invite you to contact us to discuss any pending question you may have. Kary Loefler our Guest Relations Director can be reached at 626.580.6057 or kary.loefler@longotoyota.com " Too many staff on site but were they efficiently assigned or working?" Look forward to hearing back from you and make it a great day - Team Longo

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