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Longo Toyota - Service Center

El Monte, CA

4.7
979 Reviews

979 Reviews of Longo Toyota - Service Center

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April 04, 2021

I used to service my 2017 Toyota Camry not because I got my car at Longo Toyota. It is because they’re taking care my car and everybody at Longo are very friendly and professional especially my Service Advi More

by aqdeguzman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kayla Santos
Apr 05, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota with your vehicle servicing needs. Have a wonderful rest of the week and hurry back -Team Longo

April 02, 2021

Longo’s service Dept is terrible. Service Dept management is very bad. I spent four hours for regular check up. And this is not a first time. I waited seven hours about a year ago. What is the reason for th More

by georgesasaguchi
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Danny Guerrero
Apr 02, 2021 -

Longo Toyota responded

Good Afternoon Mr. Sasaguchi, We're sorry to read of the disappointment you've had with our service department and certainly mindful how important your time is. Mr. Sasaguchi, being a guest of Longo's for so many years, you must know how vital our guests experience & feedback is to our company. Our Service Manager, Matthew Menendez tried calling you today ,(April 2) but was unsuccessful in reaching you. At your convenience, please contact him, he's here to listen. If you would like to discuss this matter with me directly I can be reached at D: 626.580.6057 E: kary.loefler@longotoyota.com Sincerely, Kary Loefler Guest Relations Director

April 01, 2021

Very good services throughout. However, the car was not wash as promised. Would appreciate anything you can do to compensate during my next time visit. David Lam 310-8669898 More

by David Lam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Longo Toyota responded

Good Afternoon Mr. Lam and thank you for sharing your feedback on DealerRater. I have sent this over to Jeffrey your Service Consultant and he will contact you directly to discuss . We're sorry the vehicle was delivered unwashed.

March 29, 2021

Fantastic, quick service. Our service rep. Bruce H. Courtesy, honest and professional. As loyal customers, our business is valued and appreciated by all. See you Bruce in July! More

by Hybrid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Longo Toyota responded

Thank you for your shout out in DealerRater. We will make sure to share this with Bruce, it will bring a smile to his face. Have a wonderful day - Team Long

March 27, 2021

Thoroughly explained what needed to be serviced without being to pushy for sales. Fast and easy process all together, reason why I keep going there. More

by Alvarez_dez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 29, 2021 -

Longo Toyota responded

It's great to read we have earned your trust. We are happy to have you as our guest. Say hello to your family and see you on your next visit. Team Longo

March 22, 2021

I've been here at least 3 consecutive times. Every single time I make an appointment to come, I request for Eric Chung and he never fails to satisfy my standards. Thank you for providing consistent, phenomen More

by Serene C
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Longo Toyota responded

From all of us at Longo Toyota - THANK YOU for entrusting us with your servicing needs. I'll make sure that Eric receives a copy of this review, I know it's going to make his day, it certainly has made ours - Team Longo

March 20, 2021

The advisor MR Rayan is very professional and polite, he is an assets to longo toyota. He did a great job and explain what is wrong More

by Nashaat557
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ryan Matthes
Mar 22, 2021 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and delighted to read of the caring attention provided by Ryan - Team Longo

March 19, 2021

My car lug nut was broken . Lady assistant change a new one for me without charge.she is very nice to me Thank you so much! More

by mikewu1233
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Longo Toyota responded

Thank you for acknowledging the nice gesture made by Mandi @ Longo Toyota. Have a great weekend

March 19, 2021

Longo is the best dealer I ever have known - providing excellent, reliable customer service. Albert Lopez is a knowledgeable, friendly advisor anyone can rely on. More

by Breehong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Longo Toyota responded

What a great way to begin our weekend @ Longo Toyota - THANK YOU so much for this kind review on DealerRater. Team Longo

March 17, 2021

Honest quality work done in a timely mannor. Good service. Answers questions clearly, and keeps me updated while waiting. Reviews the work done to make sure I have no questions. More

by N6JAH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Longo Toyota responded

What an awesome DealerRater review about your visit to Longo Toyota | Alex - Thank you for the shout out! Make it a great day, enjoy the rest of your week and hurry back - Team Longo

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