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Longo Toyota - Service Center

El Monte, CA

4.7
985 Reviews

985 Reviews of Longo Toyota - Service Center

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June 24, 2021

We had at 8 AM appt and it took almost 5 hours for a standard tune up. Then the car wash dislodged our weather strips.LONGO was a disaster today. No apologies no restitution. will not go back. Horrible More

by Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Martin Torres
Jun 25, 2021 -

Longo Toyota responded

Good Morning, I had the pleasure of communicating with your wife yesterday (June 24th) via text and would like to take this opportunity to apologize to you as well in the behalf of our dealership. We're so sorry that we let both you and your wife down yesterday. Rob McGuire our Service Manager is taking this matter and discussing it with all the team members involved. Thank you for sharing your viewpoint and because of it, we will be a better ran dealership today than we were yesterday.

June 21, 2021

My Technician was Danny Guerrero, I took my car for the recall & wash and wax. Danny was an excellent and ver professional gray employee. Thank you for great services. More

by Lucy Salazar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Guerrero
Jun 22, 2021 -

Longo Toyota responded

Thank you Ms. Salazar for such a kind viewpoint shared on DealerRater and certainly appreciate your efforts in recognizing one of our team members, Danny. Make it a great day and hurry back -Team Longo

June 10, 2021

Brought our Camry for its complimentary 5,000 mile service and met Daniel Lopez, I was in a hurry to make it to my next appointment and Daniel, Adrien, and Naomi (cashier) returned my car in a timely More

by Tinzzy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez, Adrian, and Naomi (Cashier)
Jun 10, 2021 -

Longo Toyota responded

Thanks for your 5 Star DealerRater review. We are delighted to hear everyone did an excellent job in servicing you and allowing you to get to your next appointment in time. We know this is important to you. Thank you for entrusting us with your vehicle needs and see you on your next visit. Team Longo

June 09, 2021

Vehicle was serviced at a timely mannerService rep was Vehicle was serviced at a timely manner Service rep was very helpful. Very detailed with explaining what was required. Didn’t miss any of my concerns More

by Yvette
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Longo Toyota responded

Yvette Thank You for the shout out on DealerRater. We are delighted you had a great experience with everyone here at Longo. Enjoy your day and have a great weekend!

June 06, 2021

Had a great experience and satisfied with the service provided. Would highly recommend the dealer ship to friends and family in the future. Job well done. More

by shaminshah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2021 -

Longo Toyota responded

Thank you for entrusting the service team @ Longo Toyota to handle your car care needs. Make it a great day and hurry back

June 04, 2021

Best customer service ever! From the moment you drive in till you pull out. Joseph was probably the best dude to give me all the answers I needed. Even would search prices on simple questions to give me the More

by Jooeee21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota Svc Dept with your servicing needs and delighted Joseph and the team took wonderful care of you. We will see you in another 5K miles or 6M whichever comes first. Enjoy your weekend and Hurry back - Team Longo

Jun 05, 2021 -

Jooeee21 responded

Just checked my fluids and my windshield fluids was still low/ empty. When I went for the services was it not supposed to fill up all fluids?

Jun 07, 2021 -

Longo Toyota responded

I'm sorry to read this. Due to your screen name, we're unable to look up any information. However, Joseph your consultant is here to listen. Please feel free to contact him directly to discuss - We look forward to hearing back from you

May 26, 2021

Excellent customer service, had an appointment and was helped as soon as I arrived, Annisa Wells from service department was very helpful and would go back More

by Faustino.nava
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Annisa Wells
May 27, 2021 -

Longo Toyota responded

Good Morning - Thank you for the shout out on DealerRater and appreciate your efforts in recognizing one of our team members, Annisa - she's certainly one of the many reasons why Longo is Longo - Have a wonderful rest of the week and hurry back - Team Longo

May 25, 2021

Everyone at Longo is very friendly, efficient and skilled at what they do. I had a very short wait before I was attended to; my car was returned to me in less than the amount of time they promised and I rec More

by Laurie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Longo Toyota responded

Good Morning Laurie - Boy did this review ever put a smile on our faces @ Longo Toyota - THANK YOU so much for entrusting the team to take care of your servicing needs. We will see you in another 5K or 6M

May 25, 2021

Noli Evangelista is an excellent service consultant. He take care your service needs. Awesome. Longo Toyota has the best team in service and sales. The best!!!! More

by eoc123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota (Noli) to handle your car care need. Hurry back and have a wonderful rest of the week. Team Longo

May 24, 2021

Jeffrey, my sales rep was awesome & I am very happy with my service & my vehicle! Everything that I approved was met & exceeded my expectations! Thank You! More

by mcgonzales69
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lizette Vega
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Itzia Miranda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Longo Toyota responded

Thank you for entrusting Longo Toyota with your car care needs. Hurry back - Team Longo

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