Longo Toyota - Service Center

Service to my vehicle was good, customer service even better! Very helpful and informative and kept me up in what was going on with my vehicle.. better! Very helpful and informative and kept me up in what was going on with my vehicle.. More

The only thing is i live 16 miles away and the shuttle is cover only 15 miles it's hard to wait almost 4hrs for service cover only 15 miles it's hard to wait almost 4hrs for service More

Longo Toyota as usual exceeded my expectations. Going in with an appointment for tinting my front two windows, Longo & Eric took care of me. Eric even bought me a caramel macchiato from the Starbucks inside with an appointment for tinting my front two windows, Longo & Eric took care of me. Eric even bought me a caramel macchiato from the Starbucks inside; even when I didn’t ask for one. Longo also gave me a future voucher for a free tall coffee from Starbucks because they were apologetic for not being able to wash my car due to the water drought in California. I chose the ceramic tint & it came out flawless. Eric Cheng my service advisor squeezed me in on a last minute appointment a couple days ago, because of my upcoming busy work schedule. As usual excellent service, great expectations, wonderful communication with a smile on his face. My previous car was also tinted at Longo & since they did a great job, I came back again to tint my windows. My go to dealership for service, sales, & parts. My salesperson Heecher Yoon is also fantastic if you are looking for a new Toyota. He is very straight forward & cuts to the chase. Purchased my previous & current car from him & I will definitely come back for future cars to purchase from Heecher. With 23 years in the car business & 18 years at Longo Toyota, you won’t find a more experienced, qualified sales consultant to deal with. Since he can quote you directly without going to his manager for the numbers, you eliminate the back & forth just to get a price. My deal took 45 minutes to complete & that is only because finance was a little busy. Thank You again Longo Toyota, Eric, & Heecher. More

Longo gives great service. All the staff are Longo gives great service. All the staff are knowledgeable, friendly and respectful. When you have an appointment, they see you right away and I have Longo gives great service. All the staff are knowledgeable, friendly and respectful. When you have an appointment, they see you right away and I have always received my car back in less than the estimated time. The lounge/waiting area is very comfortable, with a Starbucks, a Subway and a car gadgets shop inside, plus free Wi-Fi and plenty of outlets with USB ports, to charge up your devices. Plus, there are plenty of tables outside, for your social distancing comfort. More

Assistant services managers are very polite and friendly . The services were done within a estimate time. . The services were done within a estimate time. More

Excellent , the best service and team , friendly, professional, knowledge and fast. Treat me like a family member. professional, knowledge and fast. Treat me like a family member. More

I had a very pleasant servicerepresentative, Ben Z. I had a very pleasant service representative, Ben Z. assist me this weekend. One weakness of the process is that the only individual who went over I had a very pleasant service representative, Ben Z. assist me this weekend. One weakness of the process is that the only individual who went over the details of the service was the cashier who checked me out. Overall, a satisfactory visit but nothing special to make the long drive back to Longo, special. More

I was very disappointed with the service I received this 11/13/21 at Longo Toyota. I took my 2016 Toyota Camry for an Oil Change. I was called by service person I had signed the paperwork with, and he told 11/13/21 at Longo Toyota. I took my 2016 Toyota Camry for an Oil Change. I was called by service person I had signed the paperwork with, and he told me that the front right passenger tire had a nail in it and it was irreparable, I then proceeded to ask how much a new one would be. He said to find the same one and put it on will be $199.00. I then asked, "for one tire"? He said yes. I told him I didn't have that kind of money to spend, so I will take my car after the oil change, and thanked him. I went to a small mom & pop shop by my house and I stood watched everything and he pulled out a nail that that was no longer than 1/2 inch. The nail was mostly in the thread of the tire. He tested it and nothing leaking!!! I was in complete shock when he put it back and asked for $5 for what he had done. I feel like when a woman deals with a man about a car, we always are being taken advantage of in some way! In the past I was very happy going to Longo Toyota. But after this experience I will not be bringing my cars there or recommending this place to anyone I know. More

Always can count on Albert Lopez with my service and to keep my informed though out the whole process. Thanks. keep my informed though out the whole process. Thanks. More

Great job to Danny and Paul Leblanck keep up the fantastic work Longo is the best dealer bar none. fantastic work Longo is the best dealer bar none. More