1,086 Reviews of Longo Toyota - Service Center
The last few times I’ve made service appointments with a particular service representative only find out that appointments don’t matter and you just get whoever is next in line—what’s the point of providing particular service representative only find out that appointments don’t matter and you just get whoever is next in line—what’s the point of providing the option of scheduling with someone specific? Nothing against any of the specific advisors I’ve had but each visit has been with a different person. Whether or not you have an appointment, you’re directed to the same line if you’re having ToyotaCare service. The service experience feels impersonal rather than an opportunity to build a relationship with an advisor. Expect long lines and wait times for basic services like tire rotations or oil changes, even longer if you have additional issues to address like warranty repairs or recalls. Though I’m happy with Longo purchase experience and have bought several cars here, my preference would be to have service performed at a smaller Toyota dealership where they take time to build relationships and offer thoughtful extras like free coffee/drinks or free car washes. More
The service rep was not only courteous and professional but also very personable and provided great customer service! I will definitively go back and continue to have my new car serviced at Longo Toyota! but also very personable and provided great customer service! I will definitively go back and continue to have my new car serviced at Longo Toyota! More
I had great service done on my vehicle! Lesley Torres was my service advisor and she was very professional also very sweet! I highly recommend her. my service advisor and she was very professional also very sweet! I highly recommend her. More
Great amenities, but lack of communication and blames others for mistakes. “Sorry, it’s our new system.” Workers complaining about and blaming newly implemented computer. Enterprise is always out of the others for mistakes. “Sorry, it’s our new system.” Workers complaining about and blaming newly implemented computer. Enterprise is always out of the car you need. I noticed customers being told they’re being upgraded to a truck. During these times (gas prices) that’s hardly an upgrade. The car promised is the car customers should be receiving. More
I didn’t like when I take the car for oil change sometimes they make me wait 3 hours but this Friday you make wait for 8 hours they tell me be steady at 12 I get out at 4:20 too much time you need i sometimes they make me wait 3 hours but this Friday you make wait for 8 hours they tell me be steady at 12 I get out at 4:20 too much time you need improve thr wait for take any cars I recommend that call the customer I will take. Longer so won’t be wait for too long but I like the service though be nice you give a gift card of Starbucks thanks More
Its a good dealership. I was able to get my service done on the same day. on the same day. More
Friendly , politely, prompt excellent services. Provide free car shatter services if requested. Will recommend friends and relatives. free car shatter services if requested. Will recommend friends and relatives. More
Trust is important with me when it comes to servicing my Prius. Here in LONGO, they can be trusted. Plus the people working at Service… most of them are customer service oriented. They’re also professionals Prius. Here in LONGO, they can be trusted. Plus the people working at Service… most of them are customer service oriented. They’re also professionals. Well, there are some people who aren’t but you can find this type everywhere. At least there’s only a few of them here at LONGO! More
Longo is the one of the best service have also longo toyota have a friendly employee toyota have a friendly employee More
First of all, why is it taking 4+ hours to get an oil change even with an appointment? And when they call/text that your car is ready to be picked up, and you go to pay, they tell you the paperwork is NO change even with an appointment? And when they call/text that your car is ready to be picked up, and you go to pay, they tell you the paperwork is NOT ready yet and to wait 10 min. After 10 min, tried to pay again and they said still working on the paperwork. About a half hour later was able to pay yet here my car was sitting there the whole time ready to be picked up. Also as I brought my 2017 Toyota Corolla in for an oil change the service writer is trying to upsale me on all these things that need to be done to my car because it had 61k miles on it.I need to change the transmission fluid ($143) and some kind of plates and what not ($300) and also a cabin filter ($60), so now instead of not paying anything for an oil change that was previously paid for I’m paying well over $600 with tax and labor. Oh but he threw in a $50 coupon so that brought my total down below $600. I really believe had my fiancé brought in the car they would not have tried to sell him on all these other things. I have been a loyal toyota customer for over 20 years but after this my next purchase will be a Honda! More