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Longo Toyota - Service Center

El Monte, CA

4.7
1,086 Reviews

1,086 Reviews of Longo Toyota - Service Center

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March 08, 2022

The best dealer ship in town I love coming here I feel so welcome and I could trust the work on my vehicle will be 100% More

by Texaschain
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Guerrero
Mar 08, 2022 -

Longo Toyota responded

Thank you for the shout out on DealerRater and delighted to read of the caring attention the Svc team provides. Hurry back - Team Longo

March 05, 2022

I appreciate how organized, thoughtful, considerate, and professional they are. They are worth traveling to to continue maintenance with my vehicle. More

by JuJu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chavez
Mar 07, 2022 -

Longo Toyota responded

We're honored to serve you - Team Longo

March 05, 2022

Everything was good 👍 time, personal, atención,I’m recomendable to anemone. Thanks . Please come to doing another job, just make sure to you have appointment. More

by l.alvarenga@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David
Mar 07, 2022 -

Longo Toyota responded

Thank you for entrusting Longo Toyota with your car care needs

March 02, 2022

Take my 2020 highlander for 15k service. Strip my wheel lug nut and bolt. Waiting 3 1/2 hours when my car was done 4 of the alloy wheels were scratch end up left my car for repair. More

by Kenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None
Mar 03, 2022 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and would like to extend our apologize. Because of the anonymity of DealerRater, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you

March 02, 2022

My Windshield was clean after pick up the truck it was dirty and service guy left his trash on my seat I end up clean up and specially cover 19 time More

by vincent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ethan Su
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Longo Toyota responded

Please allow us this opportunity to apologize for the condition your vehicle was delivered. Because this matter is important to you and even more important to us, we would like do some further research. Please feel free to contact Kary Loefler in our Guest Relations Dept. at 626.580.6057 or kary.loefler@longotoyota.com - We look forward to hearing back from you

February 28, 2022

Best, honest, friendly, and reliable car service provider you can find in Southern California. Am so happy More

by JJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Longo Toyota responded

We're honored to serve you and hurry back - Team Longo

February 27, 2022

I’ve been a customer since 1993 and never had a bad experience. I trust the service is always honest and never makes me feel pressured to buy unnecessary service. I refer everyone I can to Longo. More

by amadrid_4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Longo Toyota responded

We never want you going anywhere else but Longo - We're honored to serve you

February 27, 2022

I ordered 4Tires and Black TEK Wheels. I made appointment ane arrived to have my wheels and tires installed. The service representative did not have knowledge purchase department to confir More

by bettyj.bogar
Customer Service
Recommend Dealer
No
Employees Worked With
Kevin Haile
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Longo Toyota responded

We’re extremely sorry that your service | parts visit was such a disappointment, particularly since you had chosen Longo for your auto care needs. Being a guest of Longo’s, you must know how much we pride ourselves in offering a level of personal service that’s among the best, and we’re sorry that you didn’t experience this with your last visit. When we read feedback like that of which you shared online, only two choices can be made. We can either listen carefully and determine where we went wrong and make better choices in the future; or make no changes and lose the trust we have worked so hard to earn with our guests. I think you can guess which road we’d like to take. During our research we found the break-down in communication between both departments on your pre-paid tire & wheel order. We recently went to a new system on January 10, 2022, and we’re still getting very acquainted with this new data base. I’m hopeful Ms. Bogar, that our research in what transpired with Alex A. your service consultant and our front counter, parts personnel will bring you peace-of-mind that we will be a better ran company moving into the future because of your feedback.

Mar 01, 2022 -

bettyj.bogar responded

Thank you for your response but I must say Alex A, the service consultant is not the problem. The Parts department manager did not respond to my request for help. As well, hours and days after my experience,The parts manager did not reach out to me, to talk to me, to assist me in any way. Betty Bogar

February 26, 2022

Ethan was great. He had the vehicle ready before scheduled time. Longo is the best. We More

by dlccastle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Longo Toyota responded

Thank you for the 5-Star DealerRater review and from all of us @ Longo Toyota Svc Dept. Hurry back!

February 26, 2022

The best dealership I have ever been to. The people there are very helpful. I’ll definitely be going back. More

by Gzz730
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wendy nava
Feb 28, 2022 -

Longo Toyota responded

From all of us @ Longo Toyota, we're honored to serve you -

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