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Longo Toyota - Service Center

El Monte, CA

4.7
1,086 Reviews

1,086 Reviews of Longo Toyota - Service Center

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March 12, 2022

Teddy Chui is an excellent associate. He recommends only what is needed. Longo Toyota is the best place for car repairs. More

by Linda Eide
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Teddy Chiu
Mar 12, 2022 -

Linda Eide responded

Longo is excellent for car service.

March 12, 2022

Appreciated the text update on my vehicle service as well as the phone call from Joseph Perez. More

by Kaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2022 -

Longo Toyota responded

We're honored to serve you and please hurry back - Team Longo

March 11, 2022

Clean and prompt serving, lots of amenities if you are a waiting for your car. More

by rjfmeter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Longo Toyota responded

We're honored to serve you - Team Longo

March 11, 2022

Although having a migraine headache, service was not exceptional and checkout very in courteous. Will not go there again More

by Annnhall466
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Alex Ayala
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and would like to extend our apologize for your less-than-satisfactory visit. Because your experience is important to us, we would like to discuss this matter directly. Our Service Manager, Matthew Menendez can be reached at: D: 626.652.3614 E: matthew.menendez@longotoyota.com We look forward to hearing back from you

March 10, 2022

Daniel did a great job taking care of what I needed. The oil change and other services were great. Both of us noticed a bulge on my tires. They replaced 2 tires and match priced them, saving me money. T More

by robertwsmiley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
Mar 10, 2022 -

Longo Toyota responded

What a great way to start our day @ Longo Toyota with such a kind posting on DealerRater. We're honored to serve you and make sure you hurry back - Team Longo

March 10, 2022

This dealer provides excellent service. My service advisor, Anthony Torres, was great and provided excellent service. More

by jay from W Covina
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
Mar 11, 2022 -

Longo Toyota responded

Happy Friday Jay and thank you for the shout out about your visit to Longo Toyota Svc Dept. Delighted to read of the caring attention provided by Anthony. Have a great weekend and hurry back

March 09, 2022

Very dysfunctional and disorganized. ..the after servicing of the vehicle process. Previous times all very good, but this time had unique situation to deal with to pay for service of More

by REDDAWN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
staff personnel at vehicle pick-up and payment center
Mar 10, 2022 -

Longo Toyota responded

Because this matter is important to you, it makes it very important to us. We're unable to contact you directly and research this further, but at your convenience, please reach out to our Service Manager, Matthew Menendez he's here to listen. D: (626) 652-3614 E: Matthew.Menendez@LongoToyota.com We look forward to hearing back from you

March 09, 2022

I feel welcomed whenever i go to Longo, employees are cordial & nice. Happy with their service. Thank you Mr. McGuire for the price on oil change. More

by dora.mgm28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Longo Toyota responded

Thank you for entrusting the team with your servicing needs - Team Longo

March 09, 2022

Car was finished, No text telling me it was done, waited 1 1/2 hrs after it was finished More

by mickman1944
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint and because of your feedback, we will be a better ran company today, than we were yesterday - Team Longo

March 09, 2022

Danny Mata in service dept. is great..Dealership is clean and staff are friendly people More

by Camacho.rocio2444
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny Mata
Mar 09, 2022 -

Longo Toyota responded

Thank you for the shout out on DR and honored to serve you - Team Longo

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