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Longo Toyota - Service Center

El Monte, CA

4.7
1,086 Reviews

1,086 Reviews of Longo Toyota - Service Center

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April 02, 2022

Ease to make appointments, Good service quick response on time prices are ok good communication More

by Ferbandini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noli Evangelista
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2022 -

Longo Toyota responded

We're hopeful with your future visit, we will earn higher marks. If there is anything you would like to share with our team, please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen about your visit with Noli. D: 626.580.6057 E: kary.loefler@longotoyota.com

April 01, 2022

Jessica was friendly and helpful. Excellent service. Will definitely come back here for next servicw More

by Jhsu100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica
Apr 01, 2022 -

Longo Toyota responded

Happy Friday and thank you for the 5-star DealerRater posting - Team Longo

March 30, 2022

Excellent service from start to finish. Very efficient and worry-free. Finished much faster than estimated delivery time. More

by mimi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2022 -

Longo Toyota responded

Thank you for the 5-star rating on DealerRater - Make it a great day and please hurry back - Team Longo

March 27, 2022

One of the biggest Toyota Dealership in the nation. Huge service department and fast service. More

by Ivan G.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Aveles
Mar 28, 2022 -

Longo Toyota responded

Thank you Ivan for entrusting the team @ Longo Toyota with your servicing needs

March 27, 2022

The people working at Longo Toyota was so professional. They can answer and explain any questions that I didn’t understand. More

by Juana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Liu
Mar 28, 2022 -

Longo Toyota responded

Thank you for the shout out on DealerRater and we're honored to serve you - Team Longo

March 26, 2022

I really like taking my cars to Longo Toyota. I can drive up without an appointment and they take really good care of my cars. More

by Domingo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donovan Toledo
Mar 28, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs

March 26, 2022

I deal mostly with Alex Ayala who is always attentive to our needs and vehicle services. He responds to our calls in a timely manner and works with us to schedule service on our vehicles. More

by Eacuna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota for your servicing needs and delighted to read of the caring attention provided by Alex. Make it a great day - Team Longo

March 26, 2022

Everyone was courteous and work was done timely. Didn’t pressure me for additional work. More

by 2thjs2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Longo Toyota responded

From all of us @ Longo Toyota - Thank you for the rating on DealerRater

March 26, 2022

The assistant manager was courteous and friendly ; he address all questions and concerns I had and gave me options about the insurance with detail explanation and informed me about the anticipation of ho More

by springram2002@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Liu
Mar 28, 2022 -

Longo Toyota responded

Thank you for taking time out of your day to share your visit to Longo Toyota on DealerRater. We're honored to serve you and make sure you hurry back - Team Longo

March 26, 2022

Clean large facility. Customer service could use a little more personal service. Providing the customer of any upcoming additional services needed and current vehicle stat More

by Mcfarlanddwayne2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Longo Toyota responded

Being a guest of Longo's you know we take our guest experience very seriously. If you would like to share more details about your most recent service visit, please feel free to contact Kary Loefler in our Guest Relations Dept., she's always here to listen. We appreciate you sharing your viewpoint on DealerRater and thank you for helping us be a better ran dealer Team Longo

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