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Longo Toyota - Service Center

El Monte, CA

4.7
984 Reviews

984 Reviews of Longo Toyota - Service Center

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December 31, 2021

Prompt service upon arrival. The staffs were very professional and I was informed about what types of works were being done on my truck! More

by layan626
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2021 -

Longo Toyota responded

We're honored to serve you - Team Longo

December 31, 2021

After a maintenance service at Longo Toyota , my Sienna performances is perfect, thanks a lot. More

by bin311
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2021 -

Longo Toyota responded

We're honored to serve you and Have the Merriest of Holidays - Hurry back - Team Longo

December 30, 2021

The associate was helpful but the people working on my car is something else. I was told my car would be ready at a certain time. I arrived and was told that my car is not ready due to mechanic leaving du More

by Joseph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donovan, he was good advisor.
Jan 04, 2022 -

Longo Toyota responded

We're sorry to hear that you will no longer be returning back to our dealership after your last visit. However, we appreciate you talking directly with our Service Manager, Matthew Menendez today, January 4th. Your feedback about the lack of communication is a reminder to us all how important this is to our business and our guests. Thank you for sharing your viewpoint

December 30, 2021

Friendly and helpful service their staff is very knowledgeable. Have been getting by car service there since 2020 and haven’t had a problem. More

by veronicadiaz007
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Longo Toyota responded

We're honored to serve you and please have the Merriest of Holidays - Team Longo

December 30, 2021

I always have a mazing experience at Longo Toyota and the collision center also great people to rely on More

by B.Harbabikian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Walton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Longo Toyota responded

We're honored to serve you and please have the Merriest of Holidays - TY

December 29, 2021

Overall amazing service. Alex was amazing, friendly and super knowledgeable about what needed to get done. More

by MorenaGArev87
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2021 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota Svc Dept with your car care needs and have the Merriest of Holidays - Team Longo

December 28, 2021

Me dejaron muy preocupado después de decir que había un recall de los frenos y que ellos lo iban a cambiar pero al final no tienen la parte y me dejaron continuar usando el vehículo 🤔 eso deja mucho que d More

by rivas197830
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jenny Cabrera-Tellez
Dec 30, 2021 -

Longo Toyota responded

En este punto de este retiro, se considera un aviso provisional, por lo que Toyota no tiene una solución en este momento. Está seguro; Longo no le dejará salir si hay un problema de seguridad en su vehículo. Sin embargo, alguien de nuestro equipo se pondrá en contacto con usted para discutir este asunto más a fondo. Si alguna vez tiene más preguntas, no dude en comunicarse con su asesora de servicio, Jenny-Cabrera Tellez, o con nuestro equipo de Service Mgmt, ya que están aquí para responder a todas sus preguntas. Gracias

Dec 31, 2021 -

rivas197830 responded

Gracias a jenny Cabrera y sus manager por la pronta resolución a este momento mi vehículo está en Longo Toyota esperando la parte y actualmente tengo un carro cortesía de logo Toyota asta que me vehículo este listo 👍

December 25, 2021

Great service all the time, employees are always very nice and helpful. Service time great, they say it will be an hour and it is and hour no longer. More

by Lorenzo A.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Tsao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Tsao
Dec 27, 2021 -

Longo Toyota responded

Thanks Lorenzo for the shout out on DealerRater - We know you have many choices when selecting a servicing dealer and we're honored you've chosen Longo. We're happy to read of the caring attention provided by Jeffrey. Enjoy the rest of the week and Happy Holidays - Team Longo

December 24, 2021

Great service provided by Donavan! He was super helpful and helped me find the best deal on the service that I needed for my car! More

by J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donovan Toledo
Dec 27, 2021 -

Longo Toyota responded

We're honored @ Longo Toyota to serve you and delighted to read of the caring attention provided by Donovan. Have a wonderful rest of the week and hurry back - Team Longo

December 23, 2021

Service was great and on time. I highly recommend Longo Toyota service to everyone in SoCal. More

by danmauch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alberto Mariscal
Dec 24, 2021 -

Longo Toyota responded

Thank you for the shout out on DealerRater. From all of us @ Longo Toyota, we're honored to serve you and please enjoy what you drive. Team Longo

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