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980 Reviews of Longo Toyota - Service Center
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Helpful January 11, 2022
Professional and courteous people with an excellent waiting facility for the service department. Car service lines are sometimes busy but they move fast. waiting facility for the service department. Car service lines are sometimes busy but they move fast. More
by Di2cco
Employees Worked With
George Angiano
January 11, 2022
Excellent customer service great workmanship and honest techs very helpful willing to answer any question will continue to come back techs very helpful willing to answer any question will continue to come back More
by Timothy.muniga
Employees Worked With
January 08, 2022
Took my vin. I told him my auto trans was shuddering. He told me I would have to pay diagnosis fee. I told him no, there is a active recall on my spec vehicle. He said car is out of warranty, so need to pay told me I would have to pay diagnosis fee. I told him no, there is a active recall on my spec vehicle. He said car is out of warranty, so need to pay diagnosis fee. And he said no active recalls. He said from his experience of working in the industry, most likely would need to replace the transmission. Saids this is normal wear. I said car is only 5 years old. And it's a Camry. He said these cars are not as well built as they use to be. Gave me corporate number to complain and he insisted I pay the diagnosis fee to at least know for sure the problem. And if I need to replace the transmission, I at least know what's wrong with the car. I refused and left. Came back the next day. Spoke to different service consultant. Told him my problem. He took my vin. Looked up and saw vehicle in fact does have an active recall. Transmission no longer shudders after torque converter replaced.. paid absolutely nothing. Covered under recall. Went from practically having to pay for a diagnosis fee just for a tech to look at the vehicle. And then $5000+ to have the transmission issue resolved. To paying nothing... Very nice guy, but how ill informed is this service consultant, I really hope this was just one of those unfortunate rare mistakes. Would have hate this to happen to other people who get pressured into handling over tons of money even for recall work. More
by Personal experience
Employees Worked With
December 31, 2021
Great service! The staff member was helpful and knowledgeable, and my car was serviced promptly. knowledgeable, and my car was serviced promptly. More
by L_Lau
Employees Worked With
December 31, 2021
After a maintenance service at Longo Toyota , my Sienna performances is perfect, thanks a lot. performances is perfect, thanks a lot. More
by bin311
Employees Worked With
December 30, 2021
Friendly and helpful service their staff is very knowledgeable. Have been getting by car service there since 2020 and haven’t had a problem. knowledgeable. Have been getting by car service there since 2020 and haven’t had a problem. More
by veronicadiaz007
Employees Worked With
December 30, 2021
The associate was helpful but the people working on my car is something else. I was told my car would be ready at a certain time. I arrived and was told that my car is not ready due to mechanic leaving du car is something else. I was told my car would be ready at a certain time. I arrived and was told that my car is not ready due to mechanic leaving due to a family emergency. My car was not handled until I arrived and had to wait longer to get air filters changed. My car was not handled and forgotten. I was late to handle personal matters and it was my day off. More
by Joseph
Employees Worked With
Donovan, he was good advisor.
