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Longo Toyota - Service Center

El Monte, CA

4.7
1,223 Reviews

1,223 Reviews of Longo Toyota - Service Center

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November 23, 2022

Longo Toyota has its service/maintenance program down to a science. It was smooth sailing from the time I made my service appointment via the phone to the time I picked up my car after it was serviced. More

by A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2022 -

Longo Toyota responded

Thank you for sharing your feedback with Longo Toyota | DealerRater. We're thankful you have chosen Longo for your vehicle care needs, Albert and the team are honored to serve you. Happy Holidays

November 20, 2022

Noli Evangelista went extra mile to meet my expectation on my service on my truck More

by Elu P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Longo Toyota responded

Thank you for the kind posting - Team Longo

November 20, 2022

Service persons are friendly and willing to help to make the maintenance registration as easy as 123. Jobs performed quickly and limited waiting time. I am very satisfied. More

by BH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 21, 2022 -

Longo Toyota responded

We're honored to serve you and delighted knowing the service team @ Longo Toyota took wonderful care of you - Plz have the Merriest of Holidays - Team Longo

November 18, 2022

Great customer service and service advisor. Thank you for very helpful advice regarding my car. Everything is perfect, definitely will come back again for another service. More

by my_cool31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2022 -

Longo Toyota responded

Thank you for the 5-star DealerRater review, we're honored to serve you - Team Longo

November 18, 2022

My service rep Alejandro was extremely professional and very kind. Took care of business 100%. More

by LuLu
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alejandro Jimenez
Nov 21, 2022 -

Longo Toyota responded

Happy Holidays from all of us @ Longo Toyota and hurry back

November 17, 2022

Very clean dealership! Longo focuses on customer, service, and satisfaction! A pleasure to do business with! And thank you for the complementary Starbucks coffee!👍 More

by alexzuno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 17, 2022 -

Longo Toyota responded

Thank you for the review on DealerRater and from all of us @ Longo Toyota, we wish you the Merriest of Holidays and hurry back

November 17, 2022

Ii'm very happy yesterday becuase they intertained me and they are very helpful. I appreciate your service. Thanks augustin for helping me yesterday.. Have a great day. More

by Emmanuel Rodrigo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Augustin
Nov 17, 2022 -

Longo Toyota responded

From all of us @ Longo Toyota, we're honored to assist and delighted knowing Agustin and the Svc team took wonderful care of you and your investment (car). Happy Holidays!

November 13, 2022

They keep their word on when the car will be ready. They have a good waiting space. More

by Barb Twilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and please know how honored we are to serve you - Team Longo

November 09, 2022

I was so extremely upset with the grease marks from the mechanic left in the interior. More

by tonyesperi66
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Longo Toyota responded

Good Morning - Did you have a chance to speak with a service manager on duty on this day?

Nov 09, 2022 -

tonyesperi66 responded

Yes.

November 03, 2022

I got my service done and the service worker, Edward, who helped me let me know of an awesome deal that includes a discount for being a resident and it saved me hundreds of dollars. If it wasn’t for him taki More

by Des
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Duran
Nov 03, 2022 -

Longo Toyota responded

Thank you so much for this wonderful posting about your recent visit to Longo Toyota, we're honored to serve you. Have a great day and hurry back - Team Longo

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