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Longo Toyota - Service Center

El Monte, CA

4.7
979 Reviews

979 Reviews of Longo Toyota - Service Center

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January 28, 2022

Longo is the one of the best service have also longo toyota have a friendly employee More

by Romeo3215
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Longo Toyota responded

Thank you for the shout out on DealerRater - Have a great weekend & hurry back - Team Longo

January 28, 2022

First of all, why is it taking 4+ hours to get an oil change even with an appointment? And when they call/text that your car is ready to be picked up, and you go to pay, they tell you the paperwork is NO More

by cmbd74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bruce Herrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and would like to take this opportunity to apologize for your dissatisfaction. Because our guest experience are important to us, we would like to do further research and have no way of contacting you directly. Please feel free to contact our Service Manager, Danny Guerrero at: D: 626.602.0547 E: Danny.Guerrero@LongoToyota.com We look forward to hearing back from you

Feb 04, 2022 -

cmbd74 responded

No contact is needed at this time. Everything I put in my review was true and accurate.

January 28, 2022

Trust is important with me when it comes to servicing my Prius. Here in LONGO, they can be trusted. Plus the people working at Service… most of them are customer service oriented. They’re also professionals More

by ggand4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teddy Chiu
Jan 28, 2022 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for the shout out on DealerRater about your Svc visit @ Longo Toyota. We're delighted to read of the caring attention the team provided. Have a wonderful weekend and hurry back - Team Longo

January 28, 2022

This is by far the best Toyota to go to for all your This is by far the best Toyota to go to for all your needs The best service department. If you’re a Toyota owner, this is the place to go. More

by josema1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2022 -

Longo Toyota responded

WOW - this is certainly very rewarding, to read how you feel about Longo Toyota - It's an honor to serve you - thank you for the smile!

January 19, 2022

We have a good time with Ethen Su👍. And we hope our waiting time could be shortter😊 More

by xwduan
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roy (Peng) Wu
Jan 19, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater. Our Svc Mgmt team is working diligently to reduce wait times for our guests and we're hopeful you will witness this in your next visit. I will be sharing the kudos to Ethan - I know this will make his day - Team Longo

January 14, 2022

Despite Covid, the El Monte Team provided fast and courteous service! Parts were in supply and so no need to return another day! More

by boops_168
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2022

Great dealer with awesome employees who genuinely value their customers! I highly and definitely recommend them. Noli Evangelista is an awesome service department employee who goes above and beyond to help More

by Sergio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Longo Toyota responded

Happy Friday Sergio and Happy New Year - it's Longo Toyota wanting to say THANK YOU for entrusting Noli and the team to handle your servicing needs. Have a great weekend, stay safe and hurry back - Team Longo

January 14, 2022

Longo Toyota always provides great services. My 2006 Tundra is just like new. I will never sell my truck. That’s why I go to Longo Toyota and Martin Torres always provides customer services. I trust More

by Bullseye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Martin Torres
Jan 14, 2022 -

Longo Toyota responded

Thank you Bullseye for the shout out on DealerRater and delighted to read of the caring attention provided by Martin and the team @ Longo Toyota Svc Dept. Make it a great day and Hurry back - Team Longo

January 13, 2022

Great service , I would choose Joseph as my auto adviser again. He is polite, courteous, enthusiastic, and attentive to auto needs and recommendations necessary. More

by Minmh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Perez, Joseph
Jan 14, 2022 -

Longo Toyota responded

Thank you for this kind posting on DealerRater about your visit to Longo Toyota make it a great day and please stay safe!

January 12, 2022

Jessica was great definitely coming back for my service on my Toyota 4 Runner. Thank you More

by mvgerry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Avilles
Jan 12, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs. Team Longo

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