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Longo Toyota - Service Center

El Monte, CA

4.7
1,223 Reviews

1,223 Reviews of Longo Toyota - Service Center

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January 05, 2023

The reason we continue to travel 28 miles for service at Longo Toyota is Biagio Galiota. His customer service is excellent and we appreciate his assistance. Thank you Biagio. More

by Preciado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Longo Toyota responded

We'll make sure Biagio receives a copy of this posting, it's certainly going to make his day - Team Longo

Jan 05, 2023 -

Preciado responded

Thank you!!

January 03, 2023

Very Prompt and friendly service. Highly recommended. Responsible service agent. Very Good Toyota service dealer. More

by David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin
Jan 03, 2023 -

Longo Toyota responded

Thanks David for the 5-star Rating on DealerRater and the trust you have in our company (Longo Toyota) and team (Agustin). Happy New Year and hurry back

January 01, 2023

Convenient location right off the 10 freeway. You can also schedule service appointments online which is great. Fast service with tracking alerts to inform you when your vehicle is ready. More

by RatingFromMySuperOldSmartphone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Aveles
Jan 03, 2023 -

Longo Toyota responded

From all of us @ Longo Toyota - we wish you a Happy New Year and hurry back

December 30, 2022

Great service overall. Donovan was very professional. Kept me up to date with everything that was going on. The discount was the icing on the cale. More

by Carmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donovan Toledo
Dec 30, 2022 -

Longo Toyota responded

We're delighted to read of the caring attention provided by the Team @ Longo Toyota. From all of us @Longo - Happy New Year

December 30, 2022

It took you guys more the 4 hours to get an oil change on my cat More

by Maria_soto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laurence Ruiz
Jan 03, 2023 -

Longo Toyota responded

Our Service Management team is always taking the necessary measures, to ensure delays such as yours are carefully examined so we can improve our business practices and our overall guest’s experiences. Thank you for sharing your viewpoint on Dealer Rater and helping us be a better ran company today, than we were yesterday. Happy New Year

December 28, 2022

Mandi Davis is a great service advisor and I make sure I always see her. She always gives the best recommendations on what my car needs. Mandi always keeps me updated whenever I’m waiting and if I ever have More

by Danielle Hecox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2022 -

Longo Toyota responded

Thank you Ms. Hecox for this amazing posting on DealerRater and delighted to read of the ongoing care Mandi provides during your service visit @ Longo Toyota. We're honored to serve you and Happy New Year

December 24, 2022

Ariel was really helpful and nice and she answer all the questions was asked! Keep up the good job! More

by gd3nni5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and Happy Holidays - Team Longo

December 24, 2022

Excelent service by the advisor Great attention I Will recommended to my friends and others More

by chepedrum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurence Ruiz
Dec 27, 2022 -

Longo Toyota responded

We're honored to serve you - Team Longo

December 23, 2022

Anthony provided excellent customer service. Longo is excellent. I travel from Fontana to El Monte because of the great service I receive from Longo! More

by Lindareed6291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2022 -

Longo Toyota responded

We know you've passed quite a few dealers on the way into Longo Toyota from Fontana and we're so honored to have been chosen to handle your auto care needs. Happy Holidays and Hurry back

December 22, 2022

Exceptional service from check in with Albert to free coffee meeting and drive with lead mechanic and excellent customer service with shuttle service I will highly recommend Longo Toyota to everyone! More

by Ntappers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Mariscal
Dec 22, 2022 -

Longo Toyota responded

Thank you for the shout out on DealerRater and we're honored to serve you - Team Longo

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