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Longo Toyota - Service Center

El Monte, CA

4.7
1,223 Reviews

1,223 Reviews of Longo Toyota - Service Center

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January 13, 2023

Very pleased and satisfied with Longo Toyota service. Everything was explained what my vehicle needed. More

by Yankee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Duran
Jan 13, 2023 -

Longo Toyota responded

Thank you for taking your time to share your service visit @ Longo Toyota on DealerRater - Have a great weekend

January 10, 2023

Excellent service Danny is my go to person that l always request He is very personable!! More

by Gkwalling1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Mata
Jan 10, 2023 -

Longo Toyota responded

We'll make sure Danny receives a copy of this review, it's certainly going to make his day - Team Longo

January 07, 2023

The Disneyland of dealerships. Always makes you glad you came. Friendly, efficient, and knowledgeable. Great staff of employees; especially Mandi Davis. Everything you need in one More

by tzimmer1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul LeBlanc
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Menendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Longo Toyota responded

What a great way to start our week @ Longo Toyota - Thank you for the kind posting and we're honored to serve you

January 07, 2023

Always a pleasant experience at Longo Toyota. They are always fast and courteous and handle my vehicle with care. More

by Stephanie Vargas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2023 -

Longo Toyota responded

Thank you Ms. Vargas for the 5-star DealerRater posting. Make it a great day and hurry back - Team Longo

January 06, 2023

Excellent service service department. Shuttle service provided on a timely manner. Curteus personnel. Knowledgeable service advisor More

by Rafael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ariel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Longo Toyota responded

We appreciate your review and rating. Make it a great day and hurry back - Team Longo

January 06, 2023

It’s a clean dealership with friendly & knowledgeable personnel. The shuttle service was great. The car was ready when promised. More

by lolieu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2023 -

Longo Toyota responded

We appreciate your rating and review - Team Longo

January 05, 2023

Great service, with a great turnaround. Feel comfortable leaving my car . Try also have a Starbucks when i can do my work . More

by Joserenteriajr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Longo Toyota responded

Thank you for the 5-star review and Happy New Year from Longo Toyota

January 05, 2023

Took car in for service. Alberto was great about keeping me updated on status as it was a very busy day. Great that they provided free shuttles so I could run some errands at More

by Beezusq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto Mariscal
Jan 05, 2023 -

Longo Toyota responded

We're honored to serve you @ Longo Toyota, Happy New Year and Hurry back

January 05, 2023

Limpio rapido amable el servicio todo bien el personal muy atento económico y volvere despues More

by Lidia romero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Longo Toyota responded

Gracias por la confianza depositada en Longo Toyota

January 05, 2023

Took my Prius in for a routine 15k maintenance, appointment time was 2:45pm, and service advisor said car ready at 7pm, so I chose the shuttle service home and planned to come back at night to pick More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Aveles
Jan 06, 2023 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DR, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Service Director, Paul LeBlanc at: D: 626.652.3622 E: paul.leblanc@longotoyota.com We look forward to hearing back from you

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