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Longo Toyota - Service Center

El Monte, CA

4.7
1,223 Reviews

1,223 Reviews of Longo Toyota - Service Center

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May 08, 2023

Like the place very clean and the people very polite and helpful i comeback again More

by escobedooscar73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept.

May 08, 2023

Alex was a friendly and helpful service representative. My vehicle was handled very professionally with all the issues. Awesome place to spend some times at as well. More

by Rudy L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2023 -

Longo Toyota responded

We're honored to serve you @ Longo Toyota and make sure you hurry back

May 06, 2023

Bought our Avalon at Longo. Would not take it anywhere else for service. Agustin provides great customer service. More

by Mabel Barrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2023 -

Longo Toyota responded

Thank you Mabel for sharing this moment with Longo Toyota. Enjoy what you drive and call us if you need anything.

May 03, 2023

Longo Toyota has the best service at a dealership I have ever experienced. Today I had Edward Duran as my service adviser and he was fantastic. He was very knowledgeable about everything I wanted to know an More

by happydriver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Duran
May 03, 2023 -

Longo Toyota responded

We're mindful you have many choices when selecting a servicing dealer and we're honored @ Longo Toyota Svc Dept you've selected us to handle your auto care needs. Make it a great day and hurry back

May 03, 2023

Longo Toyota kept my car running for many years. It did a great job of repairing. More

by Song
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Duran
May 04, 2023 -

Longo Toyota responded

Thank you for your loyalty to Longo Toyota and we're honored to serve you

April 29, 2023

Estimated wait time was too long. Service communication was good. Explanation of service needs improvement. More

by cashmerefeline
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Longo Toyota responded

Thank you for sharing your viewpoint and caring enough about our company to help us improve a few of our process which will help our overall guest experiences. If you would like to provide more details please feel free to contact our Guest Relations Dept and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 - E: kary.loefler@longotoyota.com

April 27, 2023

Service has improved a great deal. Usually no more than an hour and a half. They continually give you an update on your car. I am very happy with the Blue team. They are great. More

by dolin91731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2023 -

Longo Toyota responded

Thank you for showcasing our ongoing efforts in improving our dealerships processes and guest experiences. Team Longo

April 26, 2023

Benjamin very helpful responsive. Great experience they did a great job on the repair would come again More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2023 -

Longo Toyota responded

Thank you for visiting Longo Toyota Svc Dept and happy knowing Ben and the service team took wonderful care of you. Make it a great day and hurry back

April 26, 2023

I have taken my truck to multiple different toyota dealerships for my scheduled maintenance services and I have found Longo Toyota of El Monte to be my top and only choice when It comes to all my serv More

by Chief_michael
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Duran
Apr 26, 2023 -

Longo Toyota responded

We're honored to have been selected to handle your auto care needs and here's to many more years with Longo Toyota

April 16, 2023

Great service, friendly & courteous. I would strongly recommend LONGO Toyota to others & friends. Great place More

by Jumpman2350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2023 -

Longo Toyota responded

Thank you for your rating and review - Team Longo

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