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Longo Toyota - Service Center

El Monte, CA

4.7
971 Reviews

971 Reviews of Longo Toyota - Service Center

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March 26, 2022

Everyone was courteous and work was done timely. Didn’t pressure me for additional work. More

by 2thjs2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Longo Toyota responded

From all of us @ Longo Toyota - Thank you for the rating on DealerRater

March 26, 2022

The assistant manager was courteous and friendly ; he address all questions and concerns I had and gave me options about the insurance with detail explanation and informed me about the anticipation of ho More

by springram2002@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Liu
Mar 28, 2022 -

Longo Toyota responded

Thank you for taking time out of your day to share your visit to Longo Toyota on DealerRater. We're honored to serve you and make sure you hurry back - Team Longo

March 26, 2022

Clean large facility. Customer service could use a little more personal service. Providing the customer of any upcoming additional services needed and current vehicle stat More

by Mcfarlanddwayne2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sebastian Haro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Longo Toyota responded

Being a guest of Longo's you know we take our guest experience very seriously. If you would like to share more details about your most recent service visit, please feel free to contact Kary Loefler in our Guest Relations Dept., she's always here to listen. We appreciate you sharing your viewpoint on DealerRater and thank you for helping us be a better ran dealer Team Longo

March 26, 2022

I really like taking my cars to Longo Toyota. I can drive up without an appointment and they take really good care of my cars. More

by Domingo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donovan Toledo
Mar 28, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your servicing needs

March 26, 2022

I deal mostly with Alex Ayala who is always attentive to our needs and vehicle services. He responds to our calls in a timely manner and works with us to schedule service on our vehicles. More

by Eacuna
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2022 -

Longo Toyota responded

We never want you going anywhere else but Longo Toyota for your servicing needs and delighted to read of the caring attention provided by Alex. Make it a great day - Team Longo

March 25, 2022

Good service and Friendly and I’m come back for service again..Thanks Longo Toyota. More

by nguyenhu7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

nguyenhu7 responded

Good service and friendly and I’m come back for service again.Thanks Long Toyota

March 25, 2022

Excellent service all around. Courteous employees and knowledgeable professional technicians that get the work done in a timely manner. Highly recommended! More

by Carla.contreras526
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2022 -

Longo Toyota responded

Happy Friday Ms. Contreras and thank you for bringing a smile to our faces @ Longo Toyota. We're honored to serve you and make sure you hurry back - Team Longo

March 24, 2022

Mandi Davis was very pleasant and professional throughout my visit at Longo. She helped me use coupons and receive my AAA discount on applicable services. I was updated via text on service recommenda More

by TheScreamer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2022 -

Longo Toyota responded

Thank you so much for the shout out on DealerRater and delighted to read of the caring attention Mandi provided during your visit. Make it a great day - Team Longo

March 22, 2022

Went there for my first service. It is a little far for me but there are only so many places to have a Toyota Mirai serviced. But the experience was great! Fast welcome, check in, ex More

by stars90004
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Aveles
Mar 22, 2022 -

Longo Toyota responded

Thank you for entrusting the Svc team @ Longo Toyota. We know you have many choices when selecting a servicing dealer and we're honored you've chosen us to handle your car care needs. Hurry back!

March 22, 2022

The people are great, especially Donovan, but I had an 11: 14 appointment for an oil change. They also changed my cabin filter. I left around 4pm. That's ridiculous. I have to rethink having work d More

by Ginny
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Walton
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donovan Toledo
Mar 25, 2022 -

Longo Toyota responded

We wanted to apologize for any inconvenience your service may have been. Because this matter is important to you it makes it even more important to us @ Longo Toyota. Our Service Drive Manager, Danny Guerrero would like to talk with you in detail. At your convenience, please feel free to contact him at: E: danny.guerrero@longotoyota.com D: 626.602.0547 We look forward to hearing back from you

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