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Longo Toyota - Service Center

El Monte, CA

4.7
1,086 Reviews

1,086 Reviews of Longo Toyota - Service Center

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November 13, 2022

They keep their word on when the car will be ready. They have a good waiting space. More

by Barb Twilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Lee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2022 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and please know how honored we are to serve you - Team Longo

November 09, 2022

I was so extremely upset with the grease marks from the mechanic left in the interior. More

by tonyesperi66
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2022 -

Longo Toyota responded

Good Morning - Did you have a chance to speak with a service manager on duty on this day?

Nov 09, 2022 -

tonyesperi66 responded

Yes.

November 03, 2022

I got my service done and the service worker, Edward, who helped me let me know of an awesome deal that includes a discount for being a resident and it saved me hundreds of dollars. If it wasn’t for him taki More

by Des
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Edward Duran
Nov 03, 2022 -

Longo Toyota responded

Thank you so much for this wonderful posting about your recent visit to Longo Toyota, we're honored to serve you. Have a great day and hurry back - Team Longo

November 01, 2022

I Went over the mileage required to qualify for the complimentary service, but the Service Mgr waived the charges. That's really commendable.I will be forever a loyal customer of Longo Toyota. More

by Carmelocastelo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donovan Toledo
Nov 01, 2022 -

Longo Toyota responded

We're honored to serve you and we never want you going anywhere else but Longo Toyota - Have a wonderful rest of your week and hurry back

October 28, 2022

Great experience with everything in the process. I would come back again. Thanks for the service More

by Sjdncnfdj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2022 -

Longo Toyota responded

We're honored to serve you and your auto care needs. Team Longo

October 26, 2022

Staff was Friendly, informative, professional and kept me informed of progress of service. Thank you More

by AngieB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Perez-Baez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2022 -

Longo Toyota responded

We're honored to serve you Angie and please hurry back - Team Longo

October 26, 2022

Ariel Ramirez, the person who help me, was really polite and helpful. She went out of her way to make sure that everything was fine with the service. More

by JES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ariel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Longo Toyota responded

We're honored to serve you and want to say THANK YOU for entrusting Ariel | Longo Toyota with your auto care needs.

October 23, 2022

Professional, prompt, approachable, and highly efficient. Updates are timely as responses to questions. Highly recommend. More

by CBOD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ethan Su
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Longo Toyota responded

Thank you for entrusting TEAM LONGO with your auto care needs. Have a great week

October 20, 2022

My experience has been positive. Keeping my car properly serviced is very important. So far Longo has been successful in avoiding problems. More

by Rob
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2022 -

Longo Toyota responded

THANK YOU* Rob for your review and your kind words about your visit. Have a great weekend - Team Longo

October 17, 2022

Lingo Toyota have the best service . I have been going there fore many year. Thanks More

by Myhoon2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Liu
Oct 17, 2022 -

Longo Toyota responded

Thank you for the 5-star posting - Team Longo

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