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Longo Toyota - Service Center

El Monte, CA

4.7
1,223 Reviews

1,223 Reviews of Longo Toyota - Service Center

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October 27, 2023

Enterprise car rental was amazing. In ans out within 5 minutes. And the services was spectacular. The service department had us ready to go within 4 hours. More

by juanitaherdocia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

juanitaherdocia responded

Thank you for the amazing service. Harley Wells and Bruce Herrera are a great team.

Nov 01, 2023 -

Longo Toyota responded

Thanks for stopping by and we're honored to serve you - Team Longo

October 26, 2023

Excellent although depending on the Technician who performs the work sometimes they missed some spot like for this particular service when they pressurized wash the engine, the guy who did it missed s More

by Mel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2023 -

Longo Toyota responded

We couldn't agree with you more about Noli @ Longo Toyota Svc Dept. He certainly goes that extra mile for each one of his guest. Mel, thank you for being the most important part of our business and hurry back

October 26, 2023

I was a little early and they took me in, the check in was quick and easy my car was ready earlier than promised and my car was washed. More

by r.guzman6303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ariel Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2023 -

Longo Toyota responded

Thank you for your posting on DealerRater - Team Longo

October 24, 2023

Best dealership I had known. No charge above MSRP. They have best selection.Close to my residence. More

by Eddie Dela cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurence Ruiz
Oct 24, 2023 -

Longo Toyota responded

We know you have many choices when selecting a brand | dealer and we're honored you've selected Longo Toyota to assist in your auto care needs. Call us if you need us!

October 22, 2023

Those staffs are friendly, listen to customers. Solve problems effectively and fast. Give me better advice. More

by Yiping Liu
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2023 -

Yiping Liu responded

Those staffs are friendly, listen to customers.

Oct 23, 2023 -

Longo Toyota responded

Thank you Yiping, we're so honored to serve you - Team Longo

Oct 26, 2023 -

Longo Toyota responded

Aww - wonderful to read - TY

October 22, 2023

Thank you Longo Toyota for your help regarding my ZKG issue with my old but trusty 2012 Highlander which we purchased from you 11 years ago. Special thanks to Maria Madrigal from service department and E More

by RLora
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Madrigal, Enrique Estrada
Oct 23, 2023 -

Longo Toyota responded

We're delighted to read of the caring attention provided by Maria | Enrique. Thank you for being the most important part of our business - Team Longo

Oct 23, 2023 -

RLora responded

Again, thank you for the very valuable help you extended Team Longo. I think its time to visit Vic Smith soon. Thank you.

October 20, 2023

Agustin J , my service advisor was really nice - suggested services that he thinks is needed and no pressure, very professional and courteous.Very good service always. More

by San
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2023 -

Longo Toyota responded

We know San... you have many choices when selecting a servicing dealer and we're honored you've selected Longo Toyota | Agustin to take care of your investment (car). Have a great weekend and hurry back...

October 15, 2023

I was happy with the service, but unhappy they disconnected my dash am and alignment and never told me about it until I called to inquire why my dash cam wires disconnected. They said it’s for pri More

by Autoreviwer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Agustin Jauregui
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Longo Toyota responded

Thank you for sharing your viewpoint on DealerRater and allowing us this opportunity to reach out to your personally to discuss. Our Service Manager, Rob McGuire, tried reaching you but was unsuccessful. He can be reached and at your convenience @ D: 626.652.3610 or E: rob.mcguire@longotoyota.com. We look forward to hearing back from you

October 15, 2023

We bought car from you guy and I been taking my 2021 Toyota Tacoma to get service. The place is fast and easy to make an appointment. If I would get another car. It will be from you guys More

by Damo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2023 -

Longo Toyota responded

THANK YOU for this great review on DealerRater. Keep spreading the news about Longo Toyota we're honored to serve you.

October 13, 2023

Great Customer service, Great team members! Been coming here for the last 10 years and always had a amazing experience. More

by Diegoperez_08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johan ramirez
Oct 16, 2023 -

Longo Toyota responded

THANK YOU for making us smile. We're honored you choose Longo Toyota for your auto care needs.

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