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Longo Toyota - Service Center

El Monte, CA

4.7
972 Reviews

972 Reviews of Longo Toyota - Service Center

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August 25, 2022

Longo Toyota provides great service. They are helpful and convenient. They have a spacious waiting area. More

by Chris
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2022 -

Longo Toyota responded

It's great to read Chris how comfortable your felt @ Longo Toyota, we work hard everyday, to ensure our guests visit are comfortable and easy. Can't wait for you to see the upgrades that will be happening in 2023. Team Longo

August 25, 2022

Everyone was very helpful and prompt with the service! Would recommend anyone to come here More

by Sg245
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laurence Ruiz
Aug 25, 2022 -

Longo Toyota responded

We're honored to serve you - Team Longo

August 24, 2022

Longo Toyota always provides the best service efficiently! The service manager, Bruce Herrera is great. Longo is one of the reasons that we kept buying Toyota. More

by hsieh_c
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Longo Toyota responded

We couldn't agree with you more about Bruce Herrera @ Longo Toyota Svc Dept. he's one of the many reasons why Longo is Longo, BUT, you are certainly the main reasons Longo is still here!. Make it a great day and hurry back - Team Longo

August 22, 2022

They did the job I wanted done. They returned the part that was replaced as requested. The turnaround time was good. They provided a free coffee while I was waiting. More

by Wmkend5
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Longo Toyota responded

Thank you for the 5-Star DR posting and we're honored to serve you - Team Longo

August 20, 2022

Mandy my service consultant was excellent. I am so impressed with her and Longo regarding their kindness and ease of doing business. Longo is the best! More

by Tmk501
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Longo Toyota responded

We're mindful how "IMPORTANT" trust is with any industry and we're delighted to read of the caring attention provided by Mandi and the team @ Longo Toyota Svc Dept. Have a wonderful rest of the week and hurry back

August 18, 2022

Quick services and clean environment. Very high tech environment and data base. Very good customer services. More

by Prcm1238
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeffrey Yip
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Longo Toyota responded

Thank you for the 5-Star DealerRater rating and we're honored to serve you

August 18, 2022

All the employees were very helpful. Bruce Herrera had wonderful customer service, and David Lee always takes care of my vehicle with meticulous care More

by willycliang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bruce Herrera
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Longo Toyota responded

Thank you for entrusting the team @ Longo Toyota with your auto care needs. Make it a great day - Team Longo

August 18, 2022

I alway feel comfortable going to Longo for service for both my Toyota 4Runner and my wife’s Lexus. The communication from the Service People is very clear. The last three times I have been in for servic More

by CAbuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Longo Toyota responded

THANK YOU * THANK YOU * THANK YOU for this awesome posting on DealerRater - We couldn't agree with you more about Mandi, she's certainly one of the many reasons why Longo is Longo. Make it a great day, stay cool and hurry back -Team Longo

August 17, 2022

Outstanding service and very professional performance by the staff specifically Mr. Johan Ramirez help with his work. More

by Mahen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johan Ramirez
Aug 17, 2022 -

Mahen responded

Outstanding service and very professional performance

Aug 17, 2022 -

Mahen responded

Outstanding service and very professional performance

Aug 17, 2022 -

Longo Toyota responded

Thank you for this wonderful posting and we're delighted to read of the caring attention provided by Johan and the service team @ Longo Toyota.

August 17, 2022

They gave me false information the last time I went in and it affected my recent visit More

by eban
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Na
Aug 17, 2022 -

Longo Toyota responded

We wanted to acknowledge your posting on DealerRater and apologize for your less-than-satisfactory experience. Because of the anonymity of DR, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Guest Relations Dept. and ask for Kary Loefler, she's always here to listen. D: 626.580.6057 E: kary.loefler@longotoyota.com We look forward to hearing back from you

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