Longo Toyota - Service Center

been going to this dealer since i bought my new 2010 toyota rav4 in Longo Toyota, the advisors been very knowlegeable and professional. and of course their cozy waiting area in longo is superb with all toyota rav4 in Longo Toyota, the advisors been very knowlegeable and professional. and of course their cozy waiting area in longo is superb with all the amenities they provided. More

Recently I had an experience where there was an electrical failure on my vehicle and unfortunately it cause my back up lights to go out. After relaying this information to the service department th electrical failure on my vehicle and unfortunately it cause my back up lights to go out. After relaying this information to the service department they went up and beyond taking care of it. They turned a unfortunate situation into a carefree experience. More

Very courteous and easy with check-in. The only bad part was the wait time. I was in for Toyota Care with simple tires rotation and multi-points inspection. Appointment was at 10AM but The only bad part was the wait time. I was in for Toyota Care with simple tires rotation and multi-points inspection. Appointment was at 10AM but the work was not completed until 1P.M. Nice to have consierge shuttle services to go home then back at dealer. More

I always enjoy taking my vehicle to Longo Toyota. The staff and service is always great The staff and service is always great More

Been going to this dealership for few years. Usually they have very good costumer service. But today individuals who are on duty are not up to their work. Lack of enthusiasm from concierge up Usually they have very good costumer service. But today individuals who are on duty are not up to their work. Lack of enthusiasm from concierge up to service manager. More

Went for a warranty repair, issue was reproduced with master tech driving. Was asked to return 3 days later after parts arrived. Alex, the service tech, did not respond to voicemails and text that mornin master tech driving. Was asked to return 3 days later after parts arrived. Alex, the service tech, did not respond to voicemails and text that morning to confirm before heading out to the dealership. Did not get a response. Showed up to dealership and Alex was just chatting away and didn’t even remember our conversation nor that he had asked I returned that day. Made me waste a trip because parts appear to be backordered and I don’t expect him to be on top of this matter at all. More

Service department employees are courteous, knowledgeable and efficient. We take all our Toyota cars to Longo Toyota. and efficient. We take all our Toyota cars to Longo Toyota. More

I brought my car in for a maintenance check it was already due for one. Everything went okay the only reason I am giving a 3 out 5 is because they didn’t tell me anything about my car when it was done already due for one. Everything went okay the only reason I am giving a 3 out 5 is because they didn’t tell me anything about my car when it was done. I got my report but wasn’t explained why a certain part of my car failed, recommendations for my car etc… More

Excelente service I give them a 100 % I do not know what else to say what else to say More

Good prompt courteous service. Staff are professional and very responsive. And Starbucks and wireless service help. Staff are professional and very responsive. And Starbucks and wireless service help. More