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Longo Toyota - Service Center

El Monte, CA

4.7
1,221 Reviews

1,221 Reviews of Longo Toyota - Service Center

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April 16, 2024

Everything about my visit to Longo Toyota went well. I owe a lot to Mandi Davis who oversaw my appointment. She explained everything clearly and followed up in a timely way. More

by Rob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Longo Toyota responded

THANK YOU * for taking the time to provide your feedback on DealerRater. Mandi and team are here for you - Longo Toyota

April 16, 2024

Friendly personnel, large facility, great communication for vehicle maintenance, service completed in a timely manner More

by cynthia16i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Zhou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Longo Toyota responded

Thank you for your review and rating on DealerRater. Hurry back - Longo Toyota

April 16, 2024

Want to thank Jesus aka JJ for awesome customer service and always looking out for the best way help . Thank you to Danny Guerrero for his great customer service : More

by Whiz2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Chacara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Guerrero
Apr 17, 2024 -

Longo Toyota responded

Thank you for the shout out on DealerRater. Jesus | Danny and team are honored to serve you.

April 15, 2024

My service advisor Francis Medina, was extremely helpful, and was very Friendly, and had a very positive attitude. She is pro when it comes to Customer service More

by Rqvq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frances Medina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Longo Toyota responded

Thank you for being the most important part of our business @ Longo Toyota and hurry back

April 14, 2024

My experience yesterday was not good. I was talked to a rep with a bad demeanor. He was short with his words. No customer service that felt he cared about my car. Yes my car is 10 years o More

by 845
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bruce Herrera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Longo Toyota responded

We know this matter is important to you, which makes it even more important to us @ Longo Toyota. Our Service Manager, Danny Guerrero, would like an opportunity to discuss this matter with you directly and at your convenience. He can be reached @ D: 626.602.0547 or E: danny.guerrero@longotoyota.com. We look forward to hearing back from you

April 14, 2024

I love to come to Longo Toyota, because they take good care of me and my Highlanders needs, the fact they explain everything to me and make sure am satisfied with the work! It’s just the best customer ser More

by Mcorona80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cashier was amazing too
Apr 15, 2024 -

Longo Toyota responded

Thank you for sharing your service visit online and we're humbled to serve you - Team Longo Toyota

April 13, 2024

I have been going to Longo Toyota for over 30 years and have purchase at least five vehicles. I have always been completely satisfied and very happy with their service department.. The service staff has b More

by Mike Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Longo Toyota responded

Thank you Mike, for sharing your viewpoint and experience online. We know you have many choices where you service your vehicle and we're humbled to have been selected to handle. Hurry back - Team Longo

April 11, 2024

Every time i go the Longo Toyota i get treated like royalty. Everyone is so professional and they make everything so simple. More

by Luis Flores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Longo Toyota responded

Thank you for being the most important part of our business @ Longo Toyota

April 11, 2024

Love that there is wifi, Starbucks and donuts. Great service, friendly and attentive staff. Highly recommend! More

by AP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Longo Toyota responded

Longo is Loving YOU... thanks for stopping by and hurry back

April 11, 2024

I accidentally felt privilege that they have separate line just for newer car owners and it went quickly with my appointment. So far everything is fine except one thing I like them to check but they re More

by Lani123law
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota and entrusting us with your auto care needs. Hurry back

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