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Longo Toyota - Service Center

El Monte, CA

4.7
1,223 Reviews
Call Service Center (626) 652-3217

1,223 Reviews of Longo Toyota - Service Center

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June 16, 2024

I enjoy taking my truck to Longo for service! They are friendly and honest and I know I can rely on the techs for quality service! More

by bddunlap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Diep
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Longo Toyota responded

We're happy your service visit @ Longo Toyota went as excepted - We're honored to serve you and please hurry back

June 15, 2024

Pretty good at maintaining cars and giving you updates on your vehicle. They’re pretty quick too. More

by JLeon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2024 -

Longo Toyota responded

Thank you for coming to Longo Toyota Service Center and please call us if you need us, we're always here to listen

June 14, 2024

Excellent customer service. Provided assistance with tire in a timely manner. Very efficient and everyone was so kind. More

by emar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Longo Toyota responded

Thank you for your rating and review on DealerRater - Team Longo

June 13, 2024

Excellent service, communication, professionalism and follow up. Danny and Albert were great as always. I am very happy with the service I received. More

by Sramirez4165
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Guererro
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Jun 13, 2024 -

Longo Toyota responded

We're happy knowing your service experience with a few of our team members was a great visit w/Danny & Albert - Make it a great day - Team Longo

June 13, 2024

Service reps are fast and friendly. Scheduled service 2 weeks in advance but on the day of service they didn't have one of the parts in stock so another appointment was required. More

by michael.ece
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Longo Toyota responded

We know this matters important to you which makes it even more important to us @ Longo Toyota. Our Service Manager Jesus Chacara would like to speak with you and at your convenience. He can be reached @ D: 626.567.0508 or E: jesus.chacara@longotoyota.com - We look forward to hearing back from you

June 11, 2024

I Wasted two and a half hours wait for pick up I missed my work , More

by Ileneatla
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
Report | Print
Jun 11, 2024 -

Longo Toyota responded

Thank you for allowing us to extend our apology for any delay your visit to our dealership may have caused you. We're uncertain if this is sales, service and or collision center related. Due to the use of your screen name, we're unable to research this matter further. At your convenience please feel free to contact our Guest Relations Dept and ask for Kary Loefler, she's always here to listen. She can be reached @ D: 626.580.6057 or E: kary.loefler@longotoyota.com. We look forward to hearing back from you

June 08, 2024

Great customer service! Returned my car faster than I thought. They even cleaned the outside of my car with no charge! Thank you!!! More

by Susieqtness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 10, 2024 -

Longo Toyota responded

Thank you for acknowledging our effort in service time @ Longo Toyota, We're happy knowing our dedication to our guests showcased in your visit. Hurry back

June 08, 2024

Professional, fast, communication, reliable, service is very top notch and I enjoyed my experience at longo Toyota More

by Schan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johan
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Jun 10, 2024 -

Longo Toyota responded

Thank you for visiting Longo Toyota Service Center and we will see you in another 5K miles or 6M, whichever comes first - Make it a great day

June 07, 2024

Excellent service but the only thing we waited for 5 hours because they are busy. More

by Bonnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Chung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2024 -

Longo Toyota responded

Thank you Bonnie for your understanding about the time spent in service. Our management team is always looking at ways to decrease the time spent in service for our guests. Have a great weekend - Team Longo

June 06, 2024

The service rep, Daniel Lopez was efficient, profound courteous. He is knowledgeable about my car. More

by deanna.go28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 06, 2024 -

Longo Toyota responded

Thank you for your kind posting on DealerRater and we'll make sure Daniel receives a copy of your review, it's certainly going to make his day @ Longo Toyota

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