Longo Toyota - Service Center

HORRIBLE! Wendy was who was who I was dealing with. She lied saying my car would be ready in 1 hour. I left my car at 9am. she called me 1pm saying that my car Wendy was who was who I was dealing with. She lied saying my car would be ready in 1 hour. I left my car at 9am. she called me 1pm saying that my car was still cooling off then at 2pm she calls saying it was ready. When I get there I find out that my car was not even touched. I wasted a whole day of work just for nothing. Worst experience. I will never recommend this place. Especially with a liar working there. More

Friendly environment , precision service . Professional staffs. Clear and detailed itemized instructions. Been here for so years with nothing satisfying. Professional staffs. Clear and detailed itemized instructions. Been here for so years with nothing satisfying. More

After entering the Longo, The gentleman who directed which lane to be on for service (appointment, CARE, etc) was kind of rude. The rest of the way was fine which lane to be on for service (appointment, CARE, etc) was kind of rude. The rest of the way was fine More

Very well run dealership and great employees. Daniel Lopez was very helpful in assisting me to get my 2014 Camry serviced! Will definitely be returning to Longo for future services. Daniel Lopez was very helpful in assisting me to get my 2014 Camry serviced! Will definitely be returning to Longo for future services. More

I took my 2024 Tundra in for its first 5,000 mile Toyota Care Service as well as a system default alert that kept popping up on the screen. They supposedly inspected the entire truck, a tire rotation, toppe Care Service as well as a system default alert that kept popping up on the screen. They supposedly inspected the entire truck, a tire rotation, topped off all fluids I was told that they had to do a hard reset of the system and they would need my phone to setup my truck to my Toyota App. When I picked up my vehicle the next day I was walked to the back lot by the service advisor. We came to a truck that was similar to mine and he asked if that was my truck. Being at THE largest dealership in the country and my vehicle on a lot with hundreds of trucks that all look the same I said, I don’t know, I didn’t park it nor would I know where it is. We eventually found my vehicle. The service advisor didn’t know what the heck he was doing nor could he answer my questions about how to set it up. I took it upon myself to follow the promps, scan my VIN number to add my vehicle, add the code that was sent to my phone and completed the entire process while he sat there! I must also add that I noticed my truck was dusty/dirty probably from all the construction going on at the dealership. Being the largest Toyota dealership in the country I would expect a complimentary carwash the way I receive them from other smaller dealerships I’ve taken my vehicles to. As I left the dealership I scrolled through my system setup screens and noticed that IF they rotated my tires the sure did NOT inflate the tires to the proper and all the same tire pressure. 3 of my four tires were at different tire pressures. One at 35, one at 37 and two at 41. Now IF they inspected my vehicle and rotated my tires this should have been the easiest and fastest preventative maintenance that should have been performed but it clearly wasn’t! If they are cutting corners on simple things such as tire pressure it makes me wonder what else they are cutting corners or taking shortcuts on!…. More

Me and my wife have a Toyota dealer near us but we choose to have our vehicle serviced at Longo Toyota because the quality of the work and the time it takes to have it done is exceptional. With our recent vi to have our vehicle serviced at Longo Toyota because the quality of the work and the time it takes to have it done is exceptional. With our recent visit i wanna take the time to also thank our service advisor Sam Ng for helping us and keeping us informed about the service. More

Longo has always been the place to service and purchase my vehicle. service is always timely and value to the trust in taking care of my car. Longo always does the right thing ! my vehicle. service is always timely and value to the trust in taking care of my car. Longo always does the right thing ! More

When I came in for my scheduled appointment, Zach was very helpful and communicative from start to finish. He was transparent and clear with the process and expectations. He made my experience a positive very helpful and communicative from start to finish. He was transparent and clear with the process and expectations. He made my experience a positive one. Thanks Zach! More

Professional staff providing outstanding customer service. Mandi, Alex & Technician Chris provided clear information and recommendations to keep my Avalon in top running condition. Longor atmospher service. Mandi, Alex & Technician Chris provided clear information and recommendations to keep my Avalon in top running condition. Longor atmosphere and support is very unique, and appreciated. More

I bought my 2018 Tundra at Longo and I've had my truck serviced there since. My advisor Wendy Nava does an excellent job ensuring things are done to my satisfaction. After service was completed, they re serviced there since. My advisor Wendy Nava does an excellent job ensuring things are done to my satisfaction. After service was completed, they realized a pin was not pulled from my transmission thermostat. They ensured me it did not affect the transmission in anyway and sent someone to my home to pull the pin out to ensure the transmission temperature would be regulated correctly. I was impressed with their honesty and prompt action. More