Longo Toyota - Service Center

The high rating I gave was based on Mr Mathew Menéndez ‘s assistance., he did a great service recovery!, because the day before I was not treated well. I had taken the car for maintenance, Alex suggested I c assistance., he did a great service recovery!, because the day before I was not treated well. I had taken the car for maintenance, Alex suggested I change the sparks plugs, I agreed as long as I could leave at 1:30 pm because I was with my mother and I was taking her to the doctor that afternoon. Right after 1:00 pm, they notified me that the technician broke a part, they were going to replace it ( I did appreciate the honesty), but the part was not available, they offered a rental, but there was no car available!( the manager at the enterprise was not pleasant at all). I ended up being taken on an Lift to the medical appt. Afterwards I had to call a friend to pick us up, then take my mother to LA, then take me back to Sunland, where I reside. Alex , the person handling my car, did not offer me a lift back to the dealer the next day, so again I had to call a fruend to drive me back to the dealer! , I was very upset but Mr Menendez was very helpful and compensated us for the troubles, .Thank you Mr Menéndez.! More

Every visit is very professional, polite, accurate and efficient. It’s worth the hour drive for service. Communication is key and they provide the correct amount of communication for tracking your car mai efficient. It’s worth the hour drive for service. Communication is key and they provide the correct amount of communication for tracking your car maintenance status. This dealership upholds Toyotas service quality while surpassing all other dealerships. The staff and team from checkin to checking out has been a great experience. What more can I say about a dealership that values you and your time while servicing your vehicle? Great Job! More

Great service advisor. Told me about a recall on my Tacoma. Gave me updates on what was going on. Great job Told me about a recall on my Tacoma. Gave me updates on what was going on. Great job More

Very good customer service and friendly . My car was done before the estimated time. For sure I will return to Longo My car was done before the estimated time. For sure I will return to Longo More

Excellent customer service. Completion of services was timely. Nice waiting area. Will be returning again. Completion of services was timely. Nice waiting area. Will be returning again. More

Worst service ever, took my grand highlander SUV for 5k service, when it finish found out missing 2 value steam cap bend the jack rail in rear also the air filter housing not even close. I thought Toyota d service, when it finish found out missing 2 value steam cap bend the jack rail in rear also the air filter housing not even close. I thought Toyota dealer is number 1 safety concerns what happened. More

Anthony was very nice and helpful. The wait time wasn’t long. The lady at pick up was very nice as well. The wait time wasn’t long. The lady at pick up was very nice as well. More

A busy dealership with lots of selections. Lot of space to sit and wait. Free coffee would be nice. Lot of space to sit and wait. Free coffee would be nice. More

Great service, friendly employees. I like that you are updated while waiting for service of vehicle. I like that you are updated while waiting for service of vehicle. More

Repair the both front strut/shock absorber, I am asking more than 3 times He said yes and can be done tomorrow ,after that get call from another guy cause his day off,he told me the righ side also not more than 3 times He said yes and can be done tomorrow ,after that get call from another guy cause his day off,he told me the righ side also not good need to be replaced, need another $$$,I'm not get it ,next time need a print paper from what we agree for the job More