Longo Toyota - Service Center

11:00a.m. went to Longo Toyota in El Monte to get an oil change since my $15 coupon was going to expire today. There was a long line in front of me waiting to drop off their vehicles. That did not bother change since my $15 coupon was going to expire today. There was a long line in front of me waiting to drop off their vehicles. That did not bother me or deter me from getting the oil change done. Jerry Temores was handling my paperwork while on the telephone. When he finally finished with his phone call he explined it would be an hour and half wait. That is when I told him that I wanted to pay for a car wash and I would pick-up my car at 5:30p.m. when they close. As I was waiting for my ride I spoke with Eddie Afra Internet Sales Manager. I told him I was looking at buying a Camry in two years. He helped by providing me a brochure and showing me the models on the sales floor. He then paid for my Starbuck’s coffee out of his own money. He introduced me to other service advisors Gabriel Perez and Victor Smith. All of which were very courteous to me. Upon my arrival at 5:30p.m. I was only charged for an oil change. So when I walked out to pick-up my car the car was still dirty. So I went to speak to Jerry Temores surprise surprise he was on the phone with another “customer”. I told him that my car was dirty and what is he going to do about it. He told me to wait until he finished with his phone call. That is when I started to look for Gabriel Perez or Victor Smith to get Stewart the manager down here to resolve this issue. Jerry Temores finally gets off the phone and tells me he can get the car washed in 5 minutes. When Stewart the manager comes to talk to me I told him the issue has been resolved and that Jerry Temores was in the process of washing my car. 5 minutes later Jerry Termoes returns my car and sounds off saying that I was rude to the person on the phone. I told him that if the car was washed as I ordered we wouldn’t be out here arguing about it. The fact of the matter is that this advisor was such in a hurry he didn’t understand that I wanted to pay for a hand car wash verses getting one of those conveyor machine washes. More

In my entire 5 years of Camry ownership so far, I have been to this service center 3 times ended with mostly bad notes. Here are the incidents and details. First visit: Car was bought at Longo Toyota been to this service center 3 times ended with mostly bad notes. Here are the incidents and details. First visit: Car was bought at Longo Toyota as brand new. For the first schedule maintenance, I was thinking it's better to bring back to dealership for check up. After my "first" oil change with Longo, I know this is a place that I would avoid at all cost. Not to mention I had waited over 3 hours just for the oil change, when my car is returned (after drove off from service center) I realized Longo "stole" my engine removable heat sink (Which at the time cost least $350USD aftermaket). Go figure what a dealership can do to your car when they took away car parts without your consent. Second visit: 3 years passed (Glad that I bought the 90K extended warranty) My power steering start to make weired noise. Did a bit of google research and found out Toyota had a major recall on Camry from 03~05 models due to bad parts from JP supplier. So I went there again to see if they can fix the problem. Instead of acknowledging the recall, they claim it was my power steering shaft that is dry (they claimed lubrication is needed). So I paid for the service and the problem still exist 1 week after. Third visit: 1 week after, yeah so bring the car back again and this time they went ahead for the repair on recall (problem finally gone). What seems to be so ridiculous was the dealership would have changed me $350 for the service due to out of standard warranty even though it was a recall due to bad parts. Glad that my extended warranty covered my xxx so I won't get rip off from these guys again. Well, I checked all these dealerships for service all these years and seem like all Toyota service centers received low marks cross a board. No wonder their sales has been slowed and complaints have been skyrocketed compare to the early years. Where has Toyota quality been ? P.S. Service Rep was courteous, but the service is sub par. More

"I don't see why it was out fault!!!!" "I don't see why it was out fault!!!!" That's what the service manager said when I complaint regarding their quality of work. Service advisor call "I don't see why it was out fault!!!!" That's what the service manager said when I complaint regarding their quality of work. Service advisor called me and told me that the spark plugs needed to be replaced. But they were "new"!!! I told him not to do it. Then several weeks later, the engine started to knock. It was the xxxx spark plug, one of them was loose. I went in there to tighten the spark plug. 2 days ago, the same spark plug shot out of the cylinder head. And now the cylinder head was stripped. I have to rethread the xxxx cylinder head. I called the Longo Toyota's service manager and complaint regarding their quality of service and demanding them to be responsible for the problem. His claimed that the tech never took out the spark plug. They merely made the recommendation by looking at the milage of the car, regardless the prior service done somewhere else....(so those of you out there who trust their "expert recommendation" DON'T. They will rip you off.) Here's my problem with his attitude. He never investigate what his service tech did to my car. He didn't ask me for the service tag# or invoice# to find out more what the problem was. If he would've take 5-10 min to investigate what his tech did, and told me the same thing, I would've accepted it. Yet he is so dogmatic that his tech never took the spark plug out of the engine without even consulting his tech; not even pulling out my car service record. This is the kind of service I got for paying premium $$$ ?????? Here's my recommendation to the reader: 1. Do NOT!!!! I repeat do NOT trust any recommendation this dealer made. Check it against 3rd party!!!!! 2. Always double check their quality of work before you even drive out of their drive way. If anything disatisfy you, bring it to their attention or you will be stuck with the bill fixing it 3. If possible do NOT go to Longo Toyota for service. They cost triple than the others yet their quality of work is just the same or even lower than the "hole in the wall" service garage. More