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Longo Toyota - Service Center

El Monte, CA

4.7
1,222 Reviews

1,222 Reviews of Longo Toyota - Service Center

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April 25, 2025

Over all is ok, the only thing I am not happy is the intake person who has no knowledge about the car that I have then refereed to manger, but manger said that this issue ( dash display is dark) is norm More

by Mpoon2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ariel Ramirez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2025 -

Longo Toyota responded

Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with our intake process didn’t meet expectations. We understand your concern regarding the dash display brightness on your RAV4. When our consultant, confirmed that your display was set to maximum brightness she wanted to consult with our manager, Matt, who explained how the brightness adjusts automatically. However, we understand that it still appeared dim to you. We want to make sure your concern is thoroughly addressed. If you’re open to it, we’d really appreciate the opportunity to speak with you directly to gather more details. Please feel free to contact Rob McGuire, Service Manager @ D: 626.652.3610 or E: rob.mcguire@longotoyota.com

April 24, 2025

I get my car serviced here. The staff who’s been helping me all these years have been super helpful and I’ve always been pleased with the service they provide to my car. More

by PMV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Albert Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noli Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Nava Villagrana
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2025 -

Longo Toyota responded

Thank you so much for taking the time to share your experience on DealerRater. We’re truly grateful for your kind words and for being a loyal customer over the years. It means a lot to hear that our team has consistently provided you with helpful, dependable service — it's exactly what we strive for every day. Team Longo

April 23, 2025

LOVE MY RAV4HYBRID! LOVE THAT THE FIRST 5 SERVICES ARE FREE!! In at 1:45 pm for 1st service, out by 3:30pm! More

by eharada
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Biagio Galiota
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2025 -

Longo Toyota responded

Thank you so much for sharing your experience! We're thrilled to hear that you’re loving your RAV4 Hybrid and that our complimentary service program has made things even better. We're glad your first service visit was smooth and efficient—just how it should be! We truly appreciate your kind words and look forward to continuing to serve you. Enjoy every mile in your RAV4 Hybrid! Team Longo

April 21, 2025

Always a pleasure getting my car maintenance at Longo. Max was very helpful and thorough, explaining what my car needed and providing options. The estimation of wait time are accurate. More

by Elisa Cardenas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Longo Toyota responded

Always great to hear when visits go smoothly. Glad Max was helpful and clear in explaining everything, and that the wait time matched expectations. We’ll be here whenever your car needs us again. Team Longo

April 21, 2025

I’m always happy with their Service Alex Leyva is a very nice and great person he is always very helpful and is always there if I need anything I really appreciate how attentive Alex is thank you for the gr More

by Carmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2025 -

Longo Toyota responded

We truly appreciate you taking the time to share your experience. It's great to hear that our service continues to meet your expectations, and we're especially pleased to know that Alex has been such a consistent and helpful presence. Your kind words about his attentiveness and support reflect exactly the type of care we aim to provide. We'll make sure Alex and the team hear your feedback—it means a lot. Hurry back - Team Longo

April 16, 2025

The men there were sexist and disrespectful. Didn’t give me any answers to what was wrong and gave me the run around just to make money for a crap diagnostic that wasn’t needed and wasted my tim More

by anna.hairston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Albert Lopez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ayala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Biagio Galiota
1.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Chung
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mandi Davis
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Tsao
1.0
This rating includes all reviews, with more weight given to recent reviews.
Agustin Jauregui
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sebastian Haro
1.0
This rating includes all reviews, with more weight given to recent reviews.
Wendy Nava Villagrana
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Romero
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Longo Toyota responded

We appreciate you taking the time to share feedback about your experience. My name is Laura Montes, Guest Relations Supervisor. I gave you a call and we briefly spoke, but I understand it wasn’t the right time for a conversation. If you’d like to further discuss your visit, please don’t hesitate to reach out to me directly at: D: (626) 580-6134 E: Laura.Montes@LongoToyota.com

April 14, 2025

Longo Toyota is a great dealership, my immediate family only uses this dealership because they are so customer friendly. More

by BruceBoratto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maximilian (Max) Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Longo Toyota responded

We are overjoyed to hear that Longo Toyota has provided excellent customer service to your family. Your feedback is incredibly valuable to us. Longo Toyota

April 13, 2025

Have been a Longo customer for nearly30 years. The quality of the customer service and workmanship remain excellent. Agustin was great and took my concerns seriously. Five stars all around. More

by simpson2244@sbcglobal.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Agustin Jauregui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Longo Toyota responded

We are ecstatic to hear about your 30 years of loyalty and the excellent customer service you received from Agustin. Your continued trust in our dealership means a great deal to us, and we're pleased that our quality of workmanship remains consistently high. We appreciate you taking the time to share your wonderful feedback and for giving us five stars all around. Thank you for being a valued Longo customer for nearly three decades.

April 11, 2025

I recently had my RAV4 serviced at this location. After being approached by 2 different Service Consultants who seemed helpful enough until I realized they weren’t going to assist me, Sam Ng approach More

by Julie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Valeanu
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Ng
Apr 11, 2025 -

Longo Toyota responded

Thank you so much for taking the time to share your recent service experience with us. We're sorry to hear that your initial interactions didn’t meet expectations, We are truly glad that Sam Ng was able to step in and provide the level of care and attention you deserve. It’s great to know that he kept you well-informed throughout the process and helped accommodate your schedule by arranging transportation through Enterprise. We'll be sure to recognize Sam, for his outstanding service. Longo Toyota

April 11, 2025

I keep returning to Longo Toyota because of the service. I appreciate the waiting area, I’m able to do my work, while I wait for my vehicle. Mandi is always provides superior knowledge and assistance, alway More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandi Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Longo Toyota responded

Thank you for your review, we're delighted Mandi provided excellent service. Thank you for being the most important part of our business - Longo Toyota

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