Back

Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
411 Reviews

411 Reviews of Longo Toyota of Prosper - Service Center

Sort by
September 10, 2024

Very professional; Committed to great customer service. Easy to work with; kept me informed regarding the progress on my vehicle. More

by Firminator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Longo Toyota of Prosper responded

Thank you for choosing our service. We greatly appreciate your recognition of our professionalism and commitment to excellent customer service. It’s wonderful to hear that you found it easy to work with us and that we kept you well-informed about the progress on your vehicle. Team Longo

August 22, 2024

Good service. Everytime they I knn no ow they sprinkle it and clean the car from outside this was not More

by Sai Dev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Offutt
Aug 23, 2024 -

Longo Toyota of Prosper responded

We sincerely apologize for your service experience. Your feedback is crucial, and we're committed to improving. Please contact Billy Stewart, Service | Facility manager @ 469 525-2436 at your earliest convenience. Thank you for bringing this to our attention. We hope to serve you better.

August 18, 2024

I recently had the pleasure of working with Kenneth James, and I can confidently say he’s the most authentic and transparent service consultant I’ve ever met. From start to finish, Kenneth was prompt, More

by Sandi D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecilia Kaldawi
Aug 19, 2024 -

Longo Toyota of Prosper responded

Thank you for sharing your experience! We’re delighted to hear that Kenneth James provided such authentic and transparent service and that the technicians exceeded your expectations with their attention to detail. We truly appreciate your high praise and are glad to know you had a stress-free experience. Thank you for choosing Longo Toyota of Prosper and for recommending us so highly!

August 17, 2024

Professional, courageous and attentive sales personnel and service advisors, special thanks to Randall Orsburn (RW) with sales and Seth Clay with services. More

by rabouk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randall Orsburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Longo Toyota of Prosper responded

Thank you for your feedback! We’re glad to hear that our sales and service teams, especially Randall Orsburn and Seth Clay, provided you with professional and attentive service. We appreciate your recognition and look forward to assisting you again in the future! Team Longo Toyota of Proser

July 30, 2024

5 star service and speed. Teams works great and is always focused on customer experience and satisfaction! More

by James P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Longo Toyota of Prosper responded

We know you have many choices where you service your Toyota and we're honored to have been selected your dealer-of-choice. Hurry back - Team Longo

July 27, 2024

Is the best dealer in USA I never change them is a family in side the place everyone is nice More

by Gracie
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Longo Toyota of Prosper responded

Thank you Gracie for being the most important part of our business. Team Longo Toyota of Prosper

July 25, 2024

I so appreciated that they gave me an appointment as soon as they heard about my flat tire! More

by cgparshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Longo Toyota of Prosper responded

We're happy the service team @ Longo Toyota of Prosper got you back on the road with peace-of-mind

July 20, 2024

Very helpful, answered all my questions and gave good advice on future appointments and invited further interaction and questions! More

by cjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lankford, Skylar Offutt
Jul 22, 2024 -

Longo Toyota of Prosper responded

Thank you CJB for the shout out on DealerRater and delighted the team @ Longo took wonderful care of you

July 17, 2024

Outstanding service department that is friendly and always has great communication.They are consistently excellent. More

by BLus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2024 -

Longo Toyota of Prosper responded

Thank you for visiting Longo Toyota of Prosper service center and we cannot wait to see you again!

July 11, 2024

I waited over 2 1/2 hours just for a tuneup to check my car computer and fuel injectors. Terrible service! They need to manage their time better! They shouldn’t book customers they can’t service!! More

by Yana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kenneth James
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 15, 2024 -

Longo Toyota of Prosper responded

Kenneth James tried reaching you on Friday July 12, 2024 but was unsuccessful in reaching you to personally extend our apology for any delay your service visit may have caused. At your convenience Kenneth can be reached @ D: 972.347.5867 or E: kenneth.james@prospertoyota.com

...
5
...