Longo Toyota of Prosper - Service Center

Friendly, thorough and very customer oriented. Clean facilities, never pushy and always willing to guilt explain suggested service. Clean facilities, never pushy and always willing to guilt explain suggested service. More

Seth was phenomenally good. He took care of everything very promptly. Kept me totally informed. He took care of everything very promptly. Kept me totally informed. More

Timely. Candid advice. Good area to hang around and do your work while waiting for the car to be serviced. Candid advice. Good area to hang around and do your work while waiting for the car to be serviced. More

They had very prompt and courteous service. They fixed our tire issue right away. I would recommend them They fixed our tire issue right away. I would recommend them More

I’ve been going to this dealership for years now and I’d highly recommend it. Recently I had the state inspection completed. I want to thank Weston Wallace my advisor during the visit. He went above and highly recommend it. Recently I had the state inspection completed. I want to thank Weston Wallace my advisor during the visit. He went above and beyond to help answer my questions on a busy day! I keep getting a clicking noise that he diagnosed with additional help from technicians. Also patiently answered my questions on AC on my Prius. Overall great professional attitude and I would give Weston Wallace 10/10 Stars. ⭐️ Thanks! Darsh More

It’s Always a great experience at Longo Toyota of Prosper. I highly recommend them Prosper. I highly recommend them More

Great customer service and feel valued when greeting my vehicle serviced. Highly recommend this dealership. vehicle serviced. Highly recommend this dealership. More

The staff were friendly, and the service was done in less than an hour. The waiting room was nice and clean. than an hour. The waiting room was nice and clean. More

Great costumer service. They don't sell you over-selling services that your car doesn't need. They don't sell you over-selling services that your car doesn't need. More

On 10-15-2024 I had work performed on my 2000 4 Dr Tundra/8 Cyl/4x4 Extended Cab that I ordered and bought new in 8/1999. I have always kept all preventative maintenance performed by Master Certified Tundra/8 Cyl/4x4 Extended Cab that I ordered and bought new in 8/1999. I have always kept all preventative maintenance performed by Master Certified Techs at all Toyotas Dealerships since owning my new Tundra, now 24+ years old and is in excellent condition Mechanically, Cosmetically Interior & Exterior of Body, and Engine. I always repair anything needed as it occurs. Love this Trunk, first and best Tundra ever built by Toyota. Very Durable and Reliable because of people at Longo Toyota that care for it like a baby. I have seen 3 Toyota Dealerships in the life of my Tundra truck, one in North Carolina where I purchased this Truck, and 2 in Texas since October 2013. All 3 Toyota Dealerships were very good but the best of those Dealerships that has excelled without question, LONGO TOYOTA OF PROSPER TEXAS and it’s due to the highest of Integrity, honesty, knowledge and experience of all employees straight across all different segments of their Department Management Directors. The leadership and respect on how they treat Customers all flows downward! I have had close contact with two of those Department Heads at Longo but my main one of course is Billy Stewart, Manager of all Garage Techs and work performed on Vehicles. He hires employees according to his own high work ethic standards. He aligns me with those same Employees with High Work Ethic Standards, such as my highly qualified Certified Toyota Service Rep Kenneth James, my highly qualified competent and efficient Super Quality Champion Certified Master Tech Josh Astetter, who knows everything about my Tundra and how to repair anything needed. Just completed on this trip: Inspection for 2024-2025, Oil Change, Topped all Fluids, did Multipoint Inspection, replaced a recent LR Axle Seal that was faulty (honored at no cost) and let me know any repairs on horizon that might be seen (in few months I will Replace my LT & RT Front Arm Bushings from Age of Tundra are starting to Crack) to keep me confident when traveling anywhere in USA without worry. I do not worry about breakdowns on trips because this Garage and Techs are phenomenal. Billy Stewart is an extra layer of protection as he oversees all work by my Toyota Certified Customer Service Rep and my Toyota Quality Champion Certified Master Tech with all 3 functioning on the same wave length of SUPER HIGH INTEGRITY AND HONESTY WITH THE BEST OF KNOWLEDGE AND EXPERIENCE. I HIGHLY RECOMMEND LONGO TOYOTA FOR SERVICING YOUR TOYOTA. THEIR BUSINESS IS GROWING BY LEAPS & BOUNDS DUE TO THEIR INTEGRITY, HONESTY AND EXPERIENCED KNOWLEDGE IN RESPONDING TO CUSTOMERS; IT IS THE CREAM OF THE CROP OF EMPLOYEES! THE EMPLOYEES PASS THIS TRAINING AND LEADERSHIP ON TO THE CUSTOMERS! THANKS LONGO TOYOTA OF PROSPER TEXAS!!! More