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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
393 Reviews

393 Reviews of Longo Toyota of Prosper - Service Center

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March 23, 2020

Efficient, clean, welcoming, caring and great dealership to bring my car for service. It’s a little trip for me to go but worth the effort for the service that is received and Doug Ranzer is the best that I More

by Daniel Tracy
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2020 -

Longo Toyota of Prosper responded

Happy Monday Mr. Tracy and hope this review finds you well. From all of us at Longo Toyota of Prosper we wanted to say - THANK YOU for entrusting us with your car care needs and putting a smile on our face. I will make sure that Doug and the team receives a copy of this review, I know it's going to make their day, it certainly has made mine. Please stay safe! Kary Loefler Guest Relations Director

March 12, 2020

Excellent service and very helpful and professional. The service department takes the time to listen to you and really help you make the best decisions and you feel confident about the decision. More

by Vivien
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco "Cisco" Jimenez
Mar 13, 2020 -

Longo Toyota of Prosper responded

Thank you Viven, for the shout out on DealerRater and we can't wait to see you in another 5K miles or 6 months.... Be safe and hurry back! Team Longo Toyota of Prosper

February 24, 2020

Great service. Doug called me when my truck was through. And got me checked in on time. Facility was very clean and the employees were very pleasant. More

by gswartwout
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2020 -

Longo Toyota of Prosper responded

From all of us at Longo Toyota of Prosper for posting/sharing your visit on DealerRater - Have a wonderful rest of the week. Team Longo

February 23, 2020

Routine Oil Change A very pleasurable experience. Staff was friendly and knowledgeable, the facility was first-rate and I was in and out in under an hour. They're also a More

by hunnydoo11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2020 -

Longo Toyota of Prosper responded

Thank you for all the kind words you've mentioned in your review - Have a wonderful rest of the week- Team Longo

February 16, 2020

DavidGood evening,Picked up my truck today from detail David Good evening, Picked up my truck today from detail service. It is so much cleaner than I would ever have thought it could be Every crack c More

by Devint
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2020 -

Longo Toyota of Prosper responded

LOVE this review and delighted to read of the caring attention provided by the team at Longo Toyota of Prosper. I really believe when I get my vehicle detailed, that it runs so much better, because it's lookin so good!!!!! Hey thanks for entrusting Longo with your car care needs and hurry back! Team Longo

February 08, 2020

Excellent dealer! Outstanding service! I drive from Plano to have my Toyota serviced at Longo of Prosper. I have tried other Toyota dealerships and this is the best! The customer service is superior! The rec More

by CRm
Recommend Dealer
Yes
Employees Worked With
Francisco "Cisco" Jimenez
Feb 10, 2020 -

Longo Toyota of Prosper responded

Thank you for all the kind words you've mentioned in your review and appreciate your efforts in recognizing Cisco and the team at Longo Toyota of Prosper. Have a wonderful rest of the week and hurry back - Kary Loefler / Guest Relations Director

January 25, 2020

Kenneth James is always helpful and professional in making sure that my vehicles are serviced correctly at Longo Toyota car dealership. Very professional and knowledgeable! More

by Scotty
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2020 -

Longo Toyota of Prosper responded

Thank you Scotty for this awesome DealerRater review about your visit to Longo Toyota of Prosper! Team Longo

January 24, 2020

The service department is over priced for repairs/maintenance and it took multiple trips for basic stuff. I wouldn’t recommend for service on your vehicle. More

by Mike
Recommend Dealer
No
Employees Worked With
Don’t now names
Jan 24, 2020 -

Longo Toyota of Prosper responded

Good Morning Mike My name is Amber Bowden and I work in the Service Dept, for Longo Toyota of Prosper. Because your voice/experience is important to us, I would like to find out more about what may have transpired during your visit. At your convenience, I can be reached at, 972.346.5854 or amber.bowden@prospertoyota.com. I look forward to regaining your trust! Amber

January 15, 2020

Was met at service door enthusiastic and was treated great service my car that I bought in Utah from another dealer. I will be back More

by Frank2181952
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randall Orsburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2020 -

Longo Toyota of Prosper responded

THANK YOU for entrusting Longo Toyota of Prosper with your car care needs and appreciate your efforts, in recognizing a few of our team members, Randal/Kenneth. Welcome to the Longo Toyota of Prosper Family Kary Loefler Guest Relations Director

January 10, 2020

They are very good. Every time I go for service. Answer all my questions, the service is key. You don’t find service anymore and if they have it I stay with them. More

by A
Recommend Dealer
Yes
Employees Worked With
Edwin Tillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco "Cisco" Jimenez, Kevin Sinker
Jan 13, 2020 -

Longo Toyota of Prosper responded

Thank you for the shout-out on DealerRater and appreciate your efforts in recognizing a handful of our team members. Have a great week and welcome to the Longo Toyota of Prosper Family.

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