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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
393 Reviews

393 Reviews of Longo Toyota of Prosper - Service Center

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September 18, 2024

Outstanding commitment to their Customers! I worked with Cameron Knott and he was absolutely amazing! He stayed in contact and my car was completed on time. More

by tmianthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Knott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Longo Toyota of Prosper responded

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Cameron Knott. His commitment to keeping you informed and ensuring your car was completed on time reflects our dedication to outstanding customer service. We appreciate your support and look forward to serving you again in the future! Team Longo Toyota of Prosper

September 13, 2024

Very professional, and clear about the process. The service department was very clean and comfortable. Staff very friendly. More

by Schnydrmn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Knott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Longo Toyota of Prosper responded

Thank you so much for your kind review on DealerRater! We're thrilled to hear that you found our service department professional, clean, and comfortable. It's wonderful to know that our staff made a positive impression with their friendliness. Your feedback means a lot to us and motivates our team to keep up the great work. Team Longo

September 10, 2024

Very professional; Committed to great customer service. Easy to work with; kept me informed regarding the progress on my vehicle. More

by Firminator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Longo Toyota of Prosper responded

Thank you for choosing our service. We greatly appreciate your recognition of our professionalism and commitment to excellent customer service. It’s wonderful to hear that you found it easy to work with us and that we kept you well-informed about the progress on your vehicle. Team Longo

August 22, 2024

Good service. Everytime they I knn no ow they sprinkle it and clean the car from outside this was not More

by Sai Dev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Offutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Longo Toyota of Prosper responded

We sincerely apologize for your service experience. Your feedback is crucial, and we're committed to improving. Please contact Billy Stewart, Service | Facility manager @ 469 525-2436 at your earliest convenience. Thank you for bringing this to our attention. We hope to serve you better.

August 18, 2024

I recently had the pleasure of working with Kenneth James, and I can confidently say he’s the most authentic and transparent service consultant I’ve ever met. From start to finish, Kenneth was prompt, More

by Sandi D.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecilia Kaldawi
Aug 19, 2024 -

Longo Toyota of Prosper responded

Thank you for sharing your experience! We’re delighted to hear that Kenneth James provided such authentic and transparent service and that the technicians exceeded your expectations with their attention to detail. We truly appreciate your high praise and are glad to know you had a stress-free experience. Thank you for choosing Longo Toyota of Prosper and for recommending us so highly!

August 17, 2024

Professional, courageous and attentive sales personnel and service advisors, special thanks to Randall Orsburn (RW) with sales and Seth Clay with services. More

by rabouk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randall Orsburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Seth Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Longo Toyota of Prosper responded

Thank you for your feedback! We’re glad to hear that our sales and service teams, especially Randall Orsburn and Seth Clay, provided you with professional and attentive service. We appreciate your recognition and look forward to assisting you again in the future! Team Longo Toyota of Proser

July 30, 2024

5 star service and speed. Teams works great and is always focused on customer experience and satisfaction! More

by James P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Longo Toyota of Prosper responded

We know you have many choices where you service your Toyota and we're honored to have been selected your dealer-of-choice. Hurry back - Team Longo

July 27, 2024

Is the best dealer in USA I never change them is a family in side the place everyone is nice More

by Gracie
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Longo Toyota of Prosper responded

Thank you Gracie for being the most important part of our business. Team Longo Toyota of Prosper

July 25, 2024

I so appreciated that they gave me an appointment as soon as they heard about my flat tire! More

by cgparshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Longo Toyota of Prosper responded

We're happy the service team @ Longo Toyota of Prosper got you back on the road with peace-of-mind

July 20, 2024

Very helpful, answered all my questions and gave good advice on future appointments and invited further interaction and questions! More

by cjb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skylar Offutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Lankford
Jul 22, 2024 -

Longo Toyota of Prosper responded

Thank you CJB for the shout out on DealerRater and delighted the team @ Longo took wonderful care of you