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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
418 Reviews

418 Reviews of Longo Toyota of Prosper - Service Center

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August 20, 2022

Dealership was very professional and Courteous. The work was done in a very timely manner. More

by hwaynestevens10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Uribe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Palencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2022 -

Longo Toyota of Prosper responded

Thank you for the shout out and delighted to read of the caring attention the team provided @ Longo Toyota of Prosper

August 10, 2022

Dough was great! Keep up the good work! They even washed my car 🙂 Thank you. More

by NETNETPANDA102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Longo Toyota of Prosper responded

Thank you for entrusting the team @ Longo to handle your servicing needs.

August 05, 2022

My experience was good from the employees to the service I would recommend to my friends More

by Marvanderson1214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Palencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Longo Toyota of Prosper responded

What a great way to start our week @ Longo Toyota of Prosper - Thank you for the kind posting and entrusting the team. Make it a great day and hurry back

August 03, 2022

I always go here to get my oil change done. Very friendly people, and they always have a coupon on their website for services. They are quick too with my car. More

by Bridgetudor2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Longo Toyota of Prosper responded

Thanks for the shout out on DealerRater and make sure you hurry back - Team Longo

August 02, 2022

Got me in and out in under an hour (and I did not have an appointment). More

by Terry.mcgee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Sanchez
Aug 02, 2022 -

Longo Toyota of Prosper responded

Thank you for the shout out on DealerRater - Team Longo

August 01, 2022

Westin Wallace in service does an amazing job. He is professional, courteous and knowledgeable. Keep it up. More

by MikeE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Longo Toyota of Prosper responded

Thanks Mike for the shout out on DealerRater & hurry back - Team Longo

July 26, 2022

Did not check brakes as requested at 100m checkup . Now they are grinding ) weeks later since the pads are gone. Not good. More

by DW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pick one
Jul 27, 2022 -

Longo Toyota of Prosper responded

We wanted to acknowledge your posting on DR and apologize for your less-than-satisfactory experience. Because of the anonymity of DR, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Service Director, Daniel Sanchez at 972.346.5858. We look forward to hearing back from you

Jul 28, 2022 -

DW responded

Car was dropped off for repair this morning.

Jul 29, 2022 -

Longo Toyota of Prosper responded

Thank you for the update

July 16, 2022

Honesty and transparency is evident at Longo Toyota. That is a deal maker for me. More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Maiden
Jul 18, 2022 -

Longo Toyota of Prosper responded

Welcome to the Longo Toyota of Prosper Family and enjoy what you drive

July 16, 2022

Highly appreciate the process of booking an appointment, provide guidances, reception of vehicle, briefing the servicing details, updates on the progress, explaining the final bill and handling the vehicle. More

by vvmurthivlr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Longo Toyota of Prosper responded

What a great way to start off our week @ Longo Toyota of Prosper - Thank you for the amazing shout out on DealerRater and please know how honored we are to serve you - Make it a great day and hurry back - Team Longo

July 13, 2022

Service Advisor always courteous & professional. My 2nd time there this week for service & they get the job done. in & out very promptly. Excellent work. Keep up the great job!. More

by DannyN409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Longo Toyota of Prosper responded

We know you have many choices when selecting a servicing dealer and we're honored you've chosen Longo Toyota of Prosper to handle your auto care needs. Enjoy the rest of your week and hurry back

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