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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
393 Reviews

393 Reviews of Longo Toyota of Prosper - Service Center

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July 07, 2022

They are very efficient, professional and customer oriented. Service advisor very helpful.i recommend them. More

by wilkins_bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Kaldawi
Jul 07, 2022 -

Longo Toyota of Prosper responded

Delighted to read of the caring attention provided by the team @ Longo Toyota of Prosper - we're honored to serve you and make sure you hurry back.

June 23, 2022

The service manager Michael was so attentive and helpful, he renewed my faith in customer service. This dealership is so beautiful and very comfortable for waiting- they have awesome coffee and water and pla More

by mariehearne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Shkolnikov
Jun 23, 2022 -

Longo Toyota of Prosper responded

We're delighted to read of the caring attention provided by Mike and the Svc team @ Longo Toyota of Prosper. We know you have many choices when selecting a servicing dealer and we're honored you've chosen Longo to handle your auto care needs. Make it a great day and hurry back

June 19, 2022

Longo Toyota of Prosper serviced my Camry hybrid to my satisfaction. The call to the service advisor made it easy and efficient. The job was done timely and I could get their recommendations for additiona More

by Daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2022 -

Longo Toyota of Prosper responded

Thank you for entrusting the team @ Longo Toyota of Prosper to handle your servicing needs. Make it a great day and hurry back

June 19, 2022

Always professional and always keep my car running like new. I really want a Honda CRV but will get another Toyota because of this dealership. More

by reynoldstraceyjean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cecilia Kaldawi
Jun 20, 2022 -

Longo Toyota of Prosper responded

This is absolutely the highest compliment we could have received - THANK YOU so much - please know how honored we are to serve you - Team Longo

Jun 20, 2022 -

reynoldstraceyjean responded

Doug Ranzer (sp?) is my favorite service advisor but they are all awesome. They deserve the credit, along with the mechanics, that will have me always go to Longo of Prosper, i now live in Forney and the drive is worth it because I know I will be treated right. Keep up the excellent work!!

June 18, 2022

Dean, is always kind, knowledgeable, and professional. Also, he ensure I receive the best of comparable market rates for my service. More

by Steve D.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Maiden
Jun 20, 2022 -

Longo Toyota of Prosper responded

Thank you for the 5-Star DealerRater posting and please know how honored we are to serve you - Hurry back - Team Longo

June 17, 2022

Friendly courteous Advisors, in-depth analysis of issues , provides options and useful hints Competitive pricing More

by rafeeq abdul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Maiden
Jun 17, 2022 -

Longo Toyota of Prosper responded

We're honored to serve you and please hurry back - Team Longo

June 16, 2022

Service department is absolutely outstanding. Service Advisor Doug Ranzer does a wonderful job. The best service department I’ve used. More

by Scott P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 17, 2022 -

Longo Toyota of Prosper responded

We never want you going anywhere else but Longo Toyota of Prosper for your servicing needs. Have a wonderful weekend and hurry back

June 14, 2022

Always prompt, courteous and do what they say! I would highly recommend them. I had terrible experience on a contracted service at another dealership and next time I came to Longo, they themselves More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Maiden
Jun 15, 2022 -

Longo Toyota of Prosper responded

We know you have many choices when selecting a servicing dealer and we're all very honored @ Longo Toyota of Prosper to handle your car care needs. Make it a great day and please hurry back

June 11, 2022

Excellent service. I have been using this location for years and never had any issues with pricing and service quality More

by smakda99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Maiden
Jun 13, 2022 -

Longo Toyota of Prosper responded

We're delighted to read of the ongoing care the team @ Longo Toyota of Prosper continue to provide. You are the most important part of our business and we never want you going anywhere else but Longo. Have a great rest of the week and hurry back

June 11, 2022

Can’t get to almost anyone in service. Transferred three times and never spoke to a service advisor. Had to chat online with someone who knew nothing and would have someone call me. No one More

by Csm4bama
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Wilmoth
Jun 15, 2022 -

Longo Toyota of Prosper responded

Thank you for sharing your viewpoint via email to clarify your experience. Because of your feedback we will certainly be a better ran company. Doug Ranzer and the team understand your frustration when calling into our Svc Dept and were on hold and or could not get a hold of anyone. Thank you again for your time and understanding - Team Longo

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