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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
385 Reviews

385 Reviews of Longo Toyota of Prosper - Service Center

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August 03, 2022

I always go here to get my oil change done. Very friendly people, and they always have a coupon on their website for services. They are quick too with my car. More

by Bridgetudor2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2022 -

Longo Toyota of Prosper responded

Thanks for the shout out on DealerRater and make sure you hurry back - Team Longo

August 02, 2022

Got me in and out in under an hour (and I did not have an appointment). More

by Terry.mcgee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Sanchez
Aug 02, 2022 -

Longo Toyota of Prosper responded

Thank you for the shout out on DealerRater - Team Longo

August 01, 2022

Westin Wallace in service does an amazing job. He is professional, courteous and knowledgeable. Keep it up. More

by MikeE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Longo Toyota of Prosper responded

Thanks Mike for the shout out on DealerRater & hurry back - Team Longo

July 26, 2022

Did not check brakes as requested at 100m checkup . Now they are grinding ) weeks later since the pads are gone. Not good. More

by DW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pick one
Jul 27, 2022 -

Longo Toyota of Prosper responded

We wanted to acknowledge your posting on DR and apologize for your less-than-satisfactory experience. Because of the anonymity of DR, we don't have any way to contact you or research your visit thoroughly. We welcome the opportunity to discuss this matter further with you and at your earliest convenience. Please feel free to contact our Service Director, Daniel Sanchez at 972.346.5858. We look forward to hearing back from you

Jul 28, 2022 -

DW responded

Car was dropped off for repair this morning.

Jul 29, 2022 -

Longo Toyota of Prosper responded

Thank you for the update

July 16, 2022

Highly appreciate the process of booking an appointment, provide guidances, reception of vehicle, briefing the servicing details, updates on the progress, explaining the final bill and handling the vehicle. More

by vvmurthivlr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2022 -

Longo Toyota of Prosper responded

What a great way to start off our week @ Longo Toyota of Prosper - Thank you for the amazing shout out on DealerRater and please know how honored we are to serve you - Make it a great day and hurry back - Team Longo

July 16, 2022

Honesty and transparency is evident at Longo Toyota. That is a deal maker for me. More

by John
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Maiden
Jul 18, 2022 -

Longo Toyota of Prosper responded

Welcome to the Longo Toyota of Prosper Family and enjoy what you drive

July 13, 2022

Service Advisor always courteous & professional. My 2nd time there this week for service & they get the job done. in & out very promptly. Excellent work. Keep up the great job!. More

by DannyN409
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2022 -

Longo Toyota of Prosper responded

We know you have many choices when selecting a servicing dealer and we're honored you've chosen Longo Toyota of Prosper to handle your auto care needs. Enjoy the rest of your week and hurry back

July 12, 2022

Clean, efficient dealership. Scheduled maintenance online and everything was done paper free. Free Wi-Fi and comfy chairs make the time go by quick. Thank More

by jschemmel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Longo Toyota of Prosper responded

Thank you Jschemmel for the shout out on our efforts in keeping our building clean and comfortable for our guests. We're honored to serve you and please hurry back - Team Longo

July 12, 2022

Attentive and very professional. So glad I chose Toyota for my new purchase. Thank you Toyota Longo, Edwin & Cecilia. More

by therobinsongroup12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Tillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecilia Kaldawi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2022 -

Longo Toyota of Prosper responded

We're delighted to read of the caring attention provided by both our Sls | Svc Dept. team (Edwin | Cecilia). We never want you going anywhere else but Longo. Make it a great day

July 10, 2022

First visit to service department and had great experience. Staff was friendly, helpful, courteous and vehicle was done sooner than expected and for less money than originally quoted. Will be my More

by Scott Toomey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 11, 2022 -

Longo Toyota of Prosper responded

THANK YOU * THANK YOU * THANK YOU for the 5-star DealerRater review and cannot wait to share this with the svc team @ Longo Toyota of Prosper. Make it a great day and hurry back

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