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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
385 Reviews

385 Reviews of Longo Toyota of Prosper - Service Center

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July 14, 2023

Great people always very helpful they get you in and out & make you feel @ home! More

by frankleydecker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Maiden
Jul 14, 2023 -

Longo Toyota of Prosper responded

Have a wonderful weekend and hurry back - Team Longo

July 12, 2023

Fantastic! ! "Weston" is the best & he has helped me since 2019 when I bought my Rave 4! Longo is excellent for maintenance & Purchasing a Toyota ...wonderful More

by Clyde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kary Loefler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Palencia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Clyde responded

Excellent Company! I bought my first car from Longo in 2019! Every employee from Sales. Service & maintenance departments are professional, courteous, very helpful and friendly!! I have bought new cars from many dealerships in the past, but never had as "positive experience" in buying a car as I have with Longo Toyota including the continued required service/maintenance!! Weston & Billy have taken excellent care of me & my Toyota Rave 4 since 2019! I highly recommend Longo for new purchases and maintenance ...I can't imagine going to any other dealership!

July 12, 2023

Everything went very well except that they do not provide car wash as most Toyota car dealer does. Also they did not explain very well of the job that was done to my truck More

by donnielflores
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Longo Toyota of Prosper responded

Thank you for sharing your viewpoint and we would like to extend our apologize for the lack of communication your visit may have been. The reason why were not able to wash your truck was due to the equipment that was in there. One of our svc team members will be in contact with you to discuss this directly. Thank you for helping us be a better ran company today and in the future

July 01, 2023

Thanks Longo Toyota for repairing my RR Axle Seal under Warranty work from 10-13-22 Repair. More

by Andy S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Araujo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Efrain Figueroa Toyota Certified Master Tech 5 Stars
Jul 03, 2023 -

Longo Toyota of Prosper responded

We're honored to serve you @ Longo Toyota of Prosper Svc Dept and please hurry back

June 29, 2023

great service, always keep the client updated on what's the status of the car and waiting time is reasonable More

by charlon
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2023 -

Longo Toyota of Prosper responded

Thank you for stopping by our Service Dept @ Longo Toyota of Prosper and delighted knowing Ken and the Svc team took wonderful care of you and your investment (car) - Hurry back

June 18, 2023

I’ve had my Tundra serviced at this dealership several times and each time the level of professionalism and quality has exceeded my expectations. Their communication regarding the service each time has be More

by Mjt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Longo Toyota of Prosper responded

We never want you going anywhere else but Longo Toyota of Prosper for your servicing needs and delighted, but not surprised on the caring attention provided by Doug and the Svc team. Make it a great day and hurry back

June 15, 2023

Great service amazing workers my car will never go anywhere else. Excellent facility will recommend it highly. More

by Zarinahomar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Longo Toyota of Prosper responded

We never want you going anywhere else but Longo Toyota of Prosper. Welcome to our family!

June 14, 2023

I a loyal customer , I have been taking my car to you all to get serviced there going on six years now . The staff greets the customers with a kind friendliness and respectfulness . I like how how they keep More

by Angie Cammack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Longo Toyota of Prosper responded

We're honored to serve you and happy knowing of the caring attention that Doug and the Svc team @ Longo Toyota of Prosper continue to provide. Here's to many more years with Longo

June 06, 2023

Dean in service is the man! Always professional and friendly! Customer service is a lost art, but not here! Keep up the great work! More

by MikeS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Maiden
Jun 07, 2023 -

Longo Toyota of Prosper responded

Thank you Mike for being the most important part of our business and hurry back - Team Longo

May 29, 2023

Every time I go there, Diego has always been very courteous and friendly will return. My lease is almost up, and they were so kind to give me information of what to spect and how I can purchase my v More

by evelynphil413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Sanchez and David Maldonado
May 30, 2023 -

Longo Toyota of Prosper responded

Longo Toyota of Prosper is always here for you whether it's for service, sales and or over-the-counter parts purchases.

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