Longo Toyota of Prosper - Service Center

I brought my daughter’s RAV4 to Toyota of Prosper for an annual inspection and was very pleased with the service. They quickly addressed a tire pressure warning light, replaced a tire, and kept me updated t annual inspection and was very pleased with the service. They quickly addressed a tire pressure warning light, replaced a tire, and kept me updated throughout the visit. Service Consultant Seth Clay was professional, courteous, and made the process easy. I appreciated the prompt service and clear communication. I would definitely recommend their team. More

***Edited**I’ve been coming here for over 5 years now, and the service has been CONSISTENTLY OUTSTANDING!! Huge thanks to Kenneth James for his professionalism and care, and to the technicians at Longo To and the service has been CONSISTENTLY OUTSTANDING!! Huge thanks to Kenneth James for his professionalism and care, and to the technicians at Longo Toyota of Prosper for their precisely ACCURATE and RELIABLE work every time. This team truly goes above and beyond. They do fabulous job with car DETAILING too! Made it look like NEW again! Keep shining and rising! *Original Post* My Service Writer, Kenneth Cole James, has always been amazing! Kenneth demonstrates understanding of customer needs and makes sincere efforts to meet those needs. He is unbiased and professional when making recommendations for the items that need to be taken care of for the vehicle. He carries solid knowledge and explains mechanisms, risks, and benefits of recommended service items; for example, radiator (cooling system) flush, and drain and refill of transmission fluid. He also accommodates the service schedule to fit our schedule. Kenneth also demonstrates great respect for clients and sincere commitment to customer satisfaction!! The quality of work done by Mechanics at Longo Toyota of Prosper is also great! I have been going to this place for over 2 years now and never had an incident when I had to go back to them because they had forgotten on some items or the items not been well taken care of. Customer service is important but quality of work is equally important to me, which both are provided at this dealership to my experiences!!! I also appreciate the periodic promotions or service specials they have to provide competitive pricing!! I think the leadership is doing amazing job running this dealership and you can feel the culture of the company and their commitment for customer satisfaction and quality!! I feel Toyota’s philosophy of Lean Six Sigma is best reflected at this dealership!!!!! Thank you all @Longo Toyota of Prosper for your hard-work and commitments to world class service and quality despite all the challenges of current time!! More

I had an outstanding experience with Lawrence. He was personable, respectful, and highly professional throughout the entire process. From the moment I arrived, he greeted me warmly and listened at He was personable, respectful, and highly professional throughout the entire process. From the moment I arrived, he greeted me warmly and listened attentively to my needs. He explained everything I needed to know about service for my Tacoma clearly, without any pressure. I highly recommend working with Lawrence for anyone visiting the dealership! More

Gage was an excellent advisor , he was professional and answered all questions and concerns regarding my car. answered all questions and concerns regarding my car. More

This dealership has provided us with exceptional service since we moved to Prosper five years ago. In particular, Cameron Knott always takes great care of us as our service advisor. since we moved to Prosper five years ago. In particular, Cameron Knott always takes great care of us as our service advisor. More

Staff was very friendly and courteous They did a good job.I am very satisfied job.I am very satisfied More

I’ve owned Toyotas for 20+ years. For that amount of time Doug Ranzer has been my service tech first at Pat Lobb Toyota, and now at prosper Toyota. If not for Doug, I don’t know that For that amount of time Doug Ranzer has been my service tech first at Pat Lobb Toyota, and now at prosper Toyota. If not for Doug, I don’t know that I would still own a Toyota. I value the honest , exceptional service that Doug provides. More

Cameron has been nothing short of amazing! This is a dependable, respectful, and dedicated man who has always taken care of me and my family. Even on his day off,, he took the time to get me i This is a dependable, respectful, and dedicated man who has always taken care of me and my family. Even on his day off,, he took the time to get me in a position to mitigate my problem. Cameron is a star and gem in his craft, major xxxxxxto him! More

Purchased my Highlander here, still drive the 30 miles to get it serviced due to consistent great customer service. get it serviced due to consistent great customer service. More

Lawrence is very professional and knowledgeable. He greeted me with smile and recommended what services I needed. He greeted me with smile and recommended what services I needed. More