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Longo Toyota of Prosper - Service Center

Prosper, TX

4.9
393 Reviews

393 Reviews of Longo Toyota of Prosper - Service Center

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January 10, 2025

They were really quick with my service and on time and always friendly. The office is always clean More

by mark_kokaram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Ranzer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Diego Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Longo Toyota of Prosper responded

Thank you for your wonderful feedback! We’re glad to hear that you had a quick and on-time service experience, and that our team was friendly. We also take pride in keeping our office clean for our customers. Please stay safe, it's cold in Texas - Team Longo Toyota of Prosper

December 28, 2024

Excellent dealership! 4Runner concern diagnosed and repaired. Thank you to the team for their help. More

by 4Runner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Knott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skylar Offutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Longo Toyota of Prosper responded

Thank you for your great feedback! We're glad to hear that we could diagnose and repair your 4Runner concern. A special thanks for recognizing our team’s efforts in providing you with the help you needed. If you have any further questions or need assistance, don’t hesitate to reach out. We look forward to serving you again! Happy New Year - Team Longo

December 26, 2024

I took my truck in for service and they went out of their way to help make sure it was fixed. Great group. More

by Mark W. and Ty W.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris - Shop foreman
Dec 26, 2024 -

Longo Toyota of Prosper responded

Thank you so much for your kind DealerRater post! We're truly humbled by your feedback. It was our pleasure to serve you, and we're glad to hear that we were able to go the extra mile to ensure your truck was properly fixed. We truly appreciate your trust in our team, and we're grateful to have the opportunity to help. Team Longo Toyota of Prosper

December 20, 2024

Very professional, knowledgeable and helpful staff. Have had good experience with the dealership. Would cal out Seth’s name as he had helped me with last 2 services. More

by Ashish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Longo Toyota of Prosper responded

Thank you for taking the time to share your experience on DealerRater! We’re glad to hear that you’ve had a positive experience with our dealership and that our staff has been professional, knowledgeable, and helpful. We especially appreciate you recognizing Seth for his assistance with your last two services. Happy Holidays - Team Longo

December 20, 2024

I have been taking my car to Longo Toyota for maintenance service for 5 years. I work with Weston and he is always courteous and helpful. The mechanics due a great job, never any issues after the work has be More

by denise_turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2024 -

Longo Toyota of Prosper responded

Thank you so much for taking the time to share your experience with us on DealerRater! We truly appreciate your kind words and are thrilled to hear that you’ve had such a positive experience with our team over the past 5 years. Weston and our entire service team work hard to provide the best possible service, and it’s wonderful to know that their efforts have made a difference for you. Team Longo

December 17, 2024

12-10-24/Tuesday/0800 CT Installed Front RT & LT Control Arm Bushings (never been replaced) & Aligned all 4 wheels on my 2000 Tundra I bought new August 2000, almost 25 years ago… have kept in immaculate co More

by Andy S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Toyota Certified Quality Specialist Master Tech Josh Astetter
Dec 17, 2024 -

Longo Toyota of Prosper responded

Thank you so much for your detailed review and kind words about Longo Toyota of Prosper and our team! We're truly humbled to have had the opportunity to serve you and your 2000 Tundra. It’s fantastic to hear that your vehicle is still running smoothly after all these years and that our team, led by Billy Stewart, Josh Astetter, and Kenneth James, were able to keep it in optimal condition. We take great pride in providing the best service to our customers, and your experience reflects that commitment. Your recommendation means the world to us, and we look forward to continuing to meet your auto care needs for many years to come. Thank you again for trusting us with your vehicle! Happy Holidays

November 30, 2024

Friendly, thorough and very customer oriented. Clean facilities, never pushy and always willing to guilt explain suggested service. More

by DC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Longo Toyota of Prosper responded

From all of us at Longo Toyota of Prosper, it's an honor to serve you. We truly appreciate your trust and look forward to continuing to meet all your automotive needs!

November 26, 2024

Seth was phenomenally good. He took care of everything very promptly. Kept me totally informed. More

by Sat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth Clay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Longo Toyota of Prosper responded

Seth and the team at Longo Toyota of Prosper are honored to serve you. We're here for all your auto care needs, and it's truly our pleasure to provide you with exceptional service.

November 17, 2024

Timely. Candid advice. Good area to hang around and do your work while waiting for the car to be serviced. More

by madhav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Diego Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Longo Toyota of Prosper responded

Thank you for your feedback! We're glad to hear that your service experience was timely and that you received candid advice. It’s also great to know you found our waiting area comfortable and conducive to getting some work done. We strive to make every visit as convenient as possible, and we appreciate your comments. Happy Holidays - Team Longo

November 11, 2024

They had very prompt and courteous service. They fixed our tire issue right away. I would recommend them More

by AMTX34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2024 -

Longo Toyota of Prosper responded

Thank you for sharing your experience! We're glad to hear that our team provided prompt and courteous service and was able to resolve your tire issue quickly. Your recommendation means a lot to us, and we appreciate your trust in our service. Team Longo Toyota of Prosper

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