Longo Toyota of Prosper

This was probably my 4th time to Longo, first 3 times were great but limited to oil changes and tire rotations. My daughter indicated that she thought her 2010 FJ Cruiser with almost 85,000 miles might n were great but limited to oil changes and tire rotations. My daughter indicated that she thought her 2010 FJ Cruiser with almost 85,000 miles might need an alignment. After an oil change, tire rotation, filter replacement and repair to the emergency brake, I was told that the vehicle could not be completely aligned due to 'seized lock nuts on the tie rod ends'. I was presented with an estimate over $2000 for a steering rack and inner and outer tie rod ends, as well as another $800 for a cooling system flush and differential, EFI injector, and transmission services. I'd indicated that I had the $800 in services done at 52,000 at another dealer, and had the receipts I could produce. Apparently, they could not tell by examining these items whether they were indeed needed. The service consultant, David Araujo, took me out to the garage where I spoke to the mechanic, who showed me the tie rod ends. Since I had another engagement, I told David I would have to schedule the steering work for another time. I paid for the alignment and other work completed and left....... A short time later, I decided to get a second opinion from an independent shop, and was promptly told that none of the $2800 work was needed, especially the steering work. They indicated that I was being 'ripped off'. For a modest labor fee, they loosened the seized lock nuts and I went to a local Firestone, where I paid for another alignment that was a complete success..... I was left wondering just how hard Longo tried to free up the seized lock nuts. I will not go back to Longo - I paid for an incomplete alignment, which I was fine with, but could have spent $2000+ unnecessarily. More

Did not provide requested information and still waiting for it. Car serviced but not cleaned, tire plates were out. Not happy with overall experience. Need to improve for it. Car serviced but not cleaned, tire plates were out. Not happy with overall experience. Need to improve More

Aaron and Alex where wonderful. We were welcomed and made feel comfortable from start to finish. Aaron, was knowledgeable, friendly and an ease to work with. We love our new Taco and couldn't be more made feel comfortable from start to finish. Aaron, was knowledgeable, friendly and an ease to work with. We love our new Taco and couldn't be more thrilled with the whole experience. Would and will recommend! More

Great personal help when I needed it. Great staff.I was Great personal help when I needed it. Great staff. I was very impressed when I was interested in trading but needed to wait a while and I received Great personal help when I needed it. Great staff. I was very impressed when I was interested in trading but needed to wait a while and I received great service when it was time. Top of the line Dealership, Sales Staff and Service Department, my opinion. Thanks More

Always a pleasant experience at this dealership. Kenneth takes an interest in my needs for service and the time it will take to complete the service. takes an interest in my needs for service and the time it will take to complete the service. More

Needed a basic Tacoma for our farm and found a the perfect model online and made a call and connected with Harvey. He had RW assist us as within a couple of emails and calls the deal was done. Fair perfect model online and made a call and connected with Harvey. He had RW assist us as within a couple of emails and calls the deal was done. Fair pricing , Fair trade. Easy process of paperwork. Very friendly staff. Our family appreciates the efforts to make this an easy vehicle transaction. More

Best dealer I have ever dealt with. Employees are Best dealer I have ever dealt with. Employees are friendly, efficient and knowledgeable. I would highly recommend this dealership to anyone wanting Best dealer I have ever dealt with. Employees are friendly, efficient and knowledgeable. I would highly recommend this dealership to anyone wanting to buy a Toyota or have an existing Toyota serviced. I would highly recommend Weston Wallace in the service department. More

Went to this dealership 8/4/2020. Salesperson knew I was on my way to view a used vehicle. . Arrive only to be handed off to another salesperson because the car was being sold before I arrived. Original Sal on my way to view a used vehicle. . Arrive only to be handed off to another salesperson because the car was being sold before I arrived. Original Salesperson could have sent a text instead of wasting my time. More

As always, a very responsive service staff.Easy to As always, a very responsive service staff. Easy to communicate with updates via text. Always provided with a summary at end of service. De As always, a very responsive service staff. Easy to communicate with updates via text. Always provided with a summary at end of service. Definitely recommend!! More

Made it as easy as possible. Harrison worked hard to make is easy for us to find and buy the Rav4 that we wanted. I would go back to Longo Toyota of Prosper. Harrison worked hard to make is easy for us to find and buy the Rav4 that we wanted. I would go back to Longo Toyota of Prosper. More