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Longo Toyota of Prosper

Prosper, TX

Overview
Employees
Reviews
Vehicles
4.9
1,375 Reviews
At Longo Toyota of Prosper, our guiding principle is “Taking care of our guests, one at a time.” We create superior guest experiences that exceed expectations at every touchpoint. Our goal is to create lifelong relationships by establishing trust and loyalty through integrity and transparency. We never charge over MSRP or add overpriced additional equipment on our great selection of new, certified used, and used cars. We are proud to be part of the DFW community and actively support educational and charitable organizations. Our knowledgeable and helpful team members look forward to serving the DFW and surrounding communities.
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2100 West University Drive

Prosper, TX

75078

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Showing 1,375 reviews

October 08, 2022

Excellent service from start to delivery. Kenneth gave me a very professional advice on the needed service. Thank you, all those at Toyota Prosper that worked on my car. You help me feel conf More

by Juan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2022 -

Longo Toyota of Prosper responded

From all of us @ Longo Toyota of Prosper THANK YOU for all your trust you have in our company. Make it a great day and hurry back

October 05, 2022

Tony was great to with on our vehicle purchase! He was polite and professional. Willing to work hard to get the deal I needed. Will visit him again when I need the next Toyota. Thanks again Tony! More

by CG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Olu Betiku
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Oct 05, 2022 -

Longo Toyota of Prosper responded

From all of us @ Longo Toyota of Prosper - THANK YOU for the trust you have in our company and especially with our team member, Tony Bailey. Enjoy what you drive and welcome to the Longo Family

October 05, 2022

I have received excellent customer service by Service representative Cameron Knott. His professionalism went above and beyond my expectation! Thank you Toyota for excellent service! More

by Mathew Kunnel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Knott
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Oct 05, 2022 -

Longo Toyota of Prosper responded

Thank you for the smile this posting has brought all of us @ Longo Toyota of Prosper. We're honored to serve you Mr. Kunnel

October 02, 2022

Longo Toyota of Prosper, Prosper Texas deliberately violate existing state and federal laws and damage customer's credit by doing a hard pull credit bureaus reports inquiry while the existing State and More

by Amardeep Singh Gill
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randall Orsburn
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2022 -

Longo Toyota of Prosper responded

We’re sorry to read of your dissatisfaction and appreciate you allowing us to review, research and respond. On September 30, 2022 you submitted a credit application, online at 3:21PM. By clicking ‘Accept’, you submit and certify that all of the statements in this form are true and are made for the purpose of obtaining credit and you further acknowledge having read the company’s Privacy Policy Notice. You authorize us to (i) begin a credit investigation, including obtaining your consumer credit report; (ii) forward, or allow direct electronic access to your personal information to lenders, financial institutions, or other third parties and to convert and process your personal information as a credit application; (iii) contact you via phone, text, and email. We may obtain information about you as described in the Privacy Policy Notice, which we handle as stated on the Privacy Policy Notice. This does not apply to information obtained in a non-financial transaction. Furthering on with this inquiry, one of our team members Johnson, had the pleasure of speaking with you about a 2010 Sienna LE (Stk # 5T5295). Without going into details and as you were informed during your interaction with our company, we were not able to complete this sales transaction. We wish you all the best in finding your vehicle.

Oct 04, 2022 -

Amardeep Singh Gill responded

Please be advised that the consent issue for credit appoints is addressed by Heaton v. Social Finance, Inc. case and the "Soft Pull" and "Hard Pull" on credit is addressed by Sofi Settlement. (Sofi Financial v. FTC.). Read the law first before you mislead people and do misrepresentation . Your company failed to follow these State and Federal Laws. Accordingly, I am reporting your car dealership to The Texas Department of Motor Vehicles Dealership Enforcement Division and US Federal Trade Commission. Your Credit Application must mention Soft Pull on it while my giving consent yo pull my credit bureaus reports inquiry is covered under The Privacy Act and Fair Credit Reporting Act and Fair and Accurate Credit Reporting Act. The above laws and the case laws apply to Car Dealership and not to the buyers. Criminal Complaint to Texas Department of Motor Vehicles Dealership Enforcement Division is an Administrative Lawsuit against your company as well. I give you an option to consider settling with me as Out of Court. Longo Toyota of Prosper gives me 3 cars instead of 1. 2 new, 1 the car in question with full prices paid off on all the cars, full Insurance on all the cars for 6 years, full Warranty on all the cars and each car must have GPS, cameras and State of The Art Technology Package and a small Out of Court Settlement Amount of $780,000.00 within 2 days (including today). In return of this, I do not go further on reporting Longo Toyota of Prosper to The Texas Department of Motor Vehicles Dealership Enforcement Division and further going to the court but I maintain my Dealer Rating and my comments on DealerRater.com and other rating sites until I get what is requested here. If this sounds like a fair deal, Longo Toyota of Prosper can send me an email accepting to all this. We will be in business again! Have your Corporate Attorney contact me in writing. Amardeep Singh Gill, Southlake TX USA. Email: asgill1966@gmail.com

October 02, 2022

Great and enjoyable experience with Tony. Easy and straightforward to work with. Excellent customer service even at closing time on a Friday night! My family will be back! More

by brittneycox3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Wilmoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Longo Toyota of Prosper responded

We're honored to serve you and your family today and in the near future - Team Longo

October 01, 2022

Edwin made the entire car purchasing process so easy. He is very friendly, efficient, and timely. A great experience for sure and I will highly recommend this dealership. It is definitely worth the drive More

by Kathy
Recommend Dealer
Yes
Employees Worked With
Edwin Tillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ruby ( Young lady who helped me set up all of the connectivity items) - Extremely patient and helpful with a "low-technology user".
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Oct 03, 2022 -

Longo Toyota of Prosper responded

Good Morning Kathy - it's Longo Toyota of Prosper wanting to say CONGRATULATIONS on your recent purchase from our dealership. We know you have many choices when selecting a brand | dealer and we're all so honored to have been selected to handle your auto care needs. Enjoy what you drive and welcome to the Longo Family

October 01, 2022

Great service and care for customers. Worth the drive if you don’t live close. More

by Amberadawn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Olu Betiku
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Oct 03, 2022 -

Longo Toyota of Prosper responded

From all of us @ Longo Toyota of Prosper Sls Dept - ENJOY WHAT YOU DRIVE...... Woot Woo

October 01, 2022

I have an employee lease with Toyota and anytime I need something done they’re quick and reliable. Weston is the best More

by Bhughes2081
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Longo Toyota of Prosper responded

Thank you for the 5-star DR review and we'll make sure Weston receives a copy of this posting. Team Longo

October 01, 2022

Excellent service and prompt delivery, happy to share the feedback with other friends and family. More

by venkatmulakalapalli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 03, 2022 -

Longo Toyota of Prosper responded

Thank you for the 5-star rating on your visit to Longo Toyota of Prosper

October 01, 2022

Exceptional and friendly experience from Mr. Real Wonderful (RW) Orsburn. Very happy and more than satisfied from what I expected. More

by ejrd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Orsburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2022 -

Longo Toyota of Prosper responded

We're honored to serve you - Team Longo Toyota of Prosper

Oct 01, 2022 -

ejrd responded

Despite current tight supply for new cars and seller’s market, still had a seamless transaction and buying experience with Longo Toyota was customer driven with very helpful staff. Thank you Team Longo Toyota of Prosper!

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