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Longo Toyota of Prosper

Prosper, TX

4.9
1,342 Reviews
At Longo Toyota of Prosper, our guiding principle is “Taking care of our guests, one at a time.” We create superior guest experiences that exceed expectations at every touchpoint. Our goal is to create lifelong relationships by establishing trust and loyalty through integrity and transparency. We never charge over MSRP or add overpriced additional equipment on our great selection of new, certified used, and used cars. We are proud to be part of the DFW community and actively support educational and charitable organizations. Our knowledgeable and helpful team members look forward to serving the DFW and surrounding communities.
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2100 West University Drive

Prosper, TX

75078

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Showing 1,342 reviews

September 13, 2022

Tony was such a pleasure to work with. Patient, kind & wants the best for his customers. More

by jduey24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2022 -

Longo Toyota of Prosper responded

Thank you for entrusting the Sls team @ Longo Toyota of Prosper and welcome to the Longo Family

September 09, 2022

Toyota of Prosper is a very friendly and professional dealership. Cecilia Kaldawi is very helpful, quick-thanks More

by bbaritchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Kaldawi
Sep 09, 2022 -

Longo Toyota of Prosper responded

Such a nice way to end our day @ Longo Toyota of Prosper - Thank you for the trust you have in our dealership and hurry back - Team Longo Toyota of Prosper

September 07, 2022

Play games and unprofessional! Really try to bait and switch people. Plenty of other Toyota dealerships to choose from! More

by Debie23
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vince TalPlacido, Johnson Oommen
Sep 07, 2022 -

Longo Toyota of Prosper responded

We wanted to acknowledge your posting and allowing us this opportunity to review, research and respond. During the visit to our dealership, you were interested in purchasing a used Audi Q7 that was set to be sold via wholesale when you arrived. In order to make your visit a great experience our sales manager pulled selling this vehicle to a wholesaler, absorbing the cancellation fees so you could purchase, that day. During the negotiation process you elected to walk away remarking we were being disrespectful with your trade value basing it on an online quote you received from Carfax.com which is not an actual appraisal. Again, Longo going that extra mile for our guest, Vince T (Sls Mgr) informed you he would honor the online trade quote (-) tax credit, which would have given you the same value as Carfax online. Although we do our best to make every deal possible, we recognize occasionally, that a deal structure may not always be achievable. We wish you well in finding the vehicle of your dreams and once again apologize we couldn’t be the dealership to do so.

September 05, 2022

He was great and professional, he helped us sell our car for a good price also we got a new Tundra at a great price!! More

by anesshoary
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Longo Toyota of Prosper responded

Enjoy your beautiful Tundra and thank you for allowing us to be your dealer - Team Longo

September 05, 2022

What a guy! Tony is genuine, patient, diligent, and kind. Not what I think of when I think of “car salesman”. He was the best to work with and I could not speak More

by Ivy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Longo Toyota of Prosper responded

We know you have many choices Ivy in selecting a brand | dealer and we're all so honored @ Longo Toyota of Prosper to have been chosen to handle your auto care needs. Welcome to the Longo Family

September 05, 2022

Tony is a terrific human being. He is genuine and only wants the best for you. He cares about what you want, he is honest and makes car shopping a joyous experience. More

by Iris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Longo Toyota of Prosper responded

We wouldn't be a dealership without guests like you so from all of us @ Longo Toyota of Prosper, we're honored to serve you and welcome to the Longo Family

September 05, 2022

Edwin sold me my 2015 Subaru BRZ. Very informative and friendly, made sure I left the dealership happy. More

by Spencer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edwin Tillman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Longo Toyota of Prosper responded

Congratulations Spencer on your 2015 Subaru, it's a great vehicle - Team Longo

September 03, 2022

Loved getting checked in and out very quickly and with great customer service. Was good experience! More

by j.piatt1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Maiden
Sep 06, 2022 -

Longo Toyota of Prosper responded

Thank you for taking time out of your day to share with others about your service visit @ Longo Toyota of Prosper. We're honored to serve you

September 01, 2022

I purchased two vehicles from Longo. The building is very clean and well maintained. Everyone is very nice and helpful. Most of all, they have best mechanics! More

by Jane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Ramsay
Sep 01, 2022 -

Longo Toyota of Prosper responded

We're honored to serve you Jane and delighted to read of the ongoing care the team continues to provide both in your Sls | Svc experience. Have a wonderful rest of the week and hurry back - Team Longo

September 01, 2022

Tony went above and beyond to make my experience as stress free as possible. Going the "extra mile" is an understatement. He went the extra marathon for me. I appreciate his patience, kindness, and h More

by MSRAV4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2022 -

Longo Toyota of Prosper responded

Thank you for being the most important part of our business and please enjoy what you drive -Team Longo

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