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Longo Toyota of Prosper

Prosper, TX

Overview
Employees
Reviews
Vehicles
4.9
1,341 Reviews
At Longo Toyota of Prosper, our guiding principle is “Taking care of our guests, one at a time.” We create superior guest experiences that exceed expectations at every touchpoint. Our goal is to create lifelong relationships by establishing trust and loyalty through integrity and transparency. We never charge over MSRP or add overpriced additional equipment on our great selection of new, certified used, and used cars. We are proud to be part of the DFW community and actively support educational and charitable organizations. Our knowledgeable and helpful team members look forward to serving the DFW and surrounding communities.
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2100 West University Drive

Prosper, TX

75078

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Showing 1,341 reviews

October 15, 2022

Tony was excellent. Appreciate his candor and help with vehicle purchase today. Thank you, Tony! More

by djdrouin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2022 -

Longo Toyota of Prosper responded

Thank you for the shout out on DealerRater. From all of us @ Longo Toyota, we're honored to serve you and please enjoy what you drive. Team Longo

October 14, 2022

It was a pleasure working with Tony on my recent purchase. His commitment to getting things done quickly band exactly bad I requested was spot on. If your considering a automobile from Longo defini More

by JCSteelfan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2022 -

Longo Toyota of Prosper responded

Thank you for being the most important part of our business and welcome to the Longo Toyota of Prosper family

October 14, 2022

Prompt, followed up, open, honest and treated me as a person not just a customer More

by Kevin.purdy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2022 -

Longo Toyota of Prosper responded

Thank you for sharing your viewpoint on DealerRater and we're so honored to serve you - Team Longo

October 13, 2022

Thanks for the great job! Cecilia is very knowledgeable and helped me through my service needs. More

by Davepyle9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecilia Kaldawi
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Oct 13, 2022 -

Longo Toyota of Prosper responded

We're honored to serve you - Team Longo

October 12, 2022

Weston was friendly cooperative and professional and serviced our vehicle and helped us secure a great rental’s More

by Ellen Pearce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Weston Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2022 -

Longo Toyota of Prosper responded

From all of us @ Longo Toyota of Prosper - We're honored to serve you

October 11, 2022

Tony was very professional and great to work with. In and out very quickly! Thanks! More

by Marcwdyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2022 -

Longo Toyota of Prosper responded

From all of us @ Longo Toyota of Prosper - Thank you for entrusting us with your car care needs

October 08, 2022

Excellent service from start to delivery. Kenneth gave me a very professional advice on the needed service. Thank you, all those at Toyota Prosper that worked on my car. You help me feel conf More

by Juan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenneth James
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2022 -

Longo Toyota of Prosper responded

From all of us @ Longo Toyota of Prosper THANK YOU for all your trust you have in our company. Make it a great day and hurry back

October 05, 2022

I have received excellent customer service by Service representative Cameron Knott. His professionalism went above and beyond my expectation! Thank you Toyota for excellent service! More

by Mathew Kunnel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Knott
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Oct 05, 2022 -

Longo Toyota of Prosper responded

Thank you for the smile this posting has brought all of us @ Longo Toyota of Prosper. We're honored to serve you Mr. Kunnel

October 05, 2022

Tony was great to with on our vehicle purchase! He was polite and professional. Willing to work hard to get the deal I needed. Will visit him again when I need the next Toyota. Thanks again Tony! More

by CG
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Olu Betiku
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Oct 05, 2022 -

Longo Toyota of Prosper responded

From all of us @ Longo Toyota of Prosper - THANK YOU for the trust you have in our company and especially with our team member, Tony Bailey. Enjoy what you drive and welcome to the Longo Family

October 02, 2022

Longo Toyota of Prosper, Prosper Texas deliberately violate existing state and federal laws and damage customer's credit by doing a hard pull credit bureaus reports inquiry while the existing State and More

by Amardeep Singh Gill
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randall Orsburn
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2022 -

Longo Toyota of Prosper responded

We’re sorry to read of your dissatisfaction and appreciate you allowing us to review, research and respond. On September 30, 2022 you submitted a credit application, online at 3:21PM. By clicking ‘Accept’, you submit and certify that all of the statements in this form are true and are made for the purpose of obtaining credit and you further acknowledge having read the company’s Privacy Policy Notice. You authorize us to (i) begin a credit investigation, including obtaining your consumer credit report; (ii) forward, or allow direct electronic access to your personal information to lenders, financial institutions, or other third parties and to convert and process your personal information as a credit application; (iii) contact you via phone, text, and email. We may obtain information about you as described in the Privacy Policy Notice, which we handle as stated on the Privacy Policy Notice. This does not apply to information obtained in a non-financial transaction. Furthering on with this inquiry, one of our team members Johnson, had the pleasure of speaking with you about a 2010 Sienna LE (Stk # 5T5295). Without going into details and as you were informed during your interaction with our company, we were not able to complete this sales transaction. We wish you all the best in finding your vehicle.

Oct 04, 2022 -

Amardeep Singh Gill responded

Please be advised that the consent issue for credit appoints is addressed by Heaton v. Social Finance, Inc. case and the "Soft Pull" and "Hard Pull" on credit is addressed by Sofi Settlement. (Sofi Financial v. FTC.). Read the law first before you mislead people and do misrepresentation . Your company failed to follow these State and Federal Laws. Accordingly, I am reporting your car dealership to The Texas Department of Motor Vehicles Dealership Enforcement Division and US Federal Trade Commission. Your Credit Application must mention Soft Pull on it while my giving consent yo pull my credit bureaus reports inquiry is covered under The Privacy Act and Fair Credit Reporting Act and Fair and Accurate Credit Reporting Act. The above laws and the case laws apply to Car Dealership and not to the buyers. Criminal Complaint to Texas Department of Motor Vehicles Dealership Enforcement Division is an Administrative Lawsuit against your company as well. I give you an option to consider settling with me as Out of Court. Longo Toyota of Prosper gives me 3 cars instead of 1. 2 new, 1 the car in question with full prices paid off on all the cars, full Insurance on all the cars for 6 years, full Warranty on all the cars and each car must have GPS, cameras and State of The Art Technology Package and a small Out of Court Settlement Amount of $780,000.00 within 2 days (including today). In return of this, I do not go further on reporting Longo Toyota of Prosper to The Texas Department of Motor Vehicles Dealership Enforcement Division and further going to the court but I maintain my Dealer Rating and my comments on DealerRater.com and other rating sites until I get what is requested here. If this sounds like a fair deal, Longo Toyota of Prosper can send me an email accepting to all this. We will be in business again! Have your Corporate Attorney contact me in writing. Amardeep Singh Gill, Southlake TX USA. Email: asgill1966@gmail.com

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